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As an integral member of our team, you will play a pivotal role, focused on supporting customers with Alfa Laval Separation equipment in effort to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction throughout the sales process. You will have the opportunity to have a strong service culture and be motivated by customer relations, results, continuous improvement, and use excellent people and communication skills, contributing to the overall success and growth of our organization.
Job Responsibility:
Subject matter expert (SME) in separation equipment products & its application
Proactively looks for opportunities to enhance the actual offering (e.g., training, condition audits)
Proactively works with Service Sales and Field Service to drive the successful roll out and implementation of the value-added services
Support the Service Sales team related to separation equipment products and be true business partners and Sales enablers
Directly support and be the key technical partner for customers, making visits, meetings and interactions with customers focusing on product presentations to offer a customized and willing value proposition
Cluster trainer for a specific product and application: Define and delivery training programs for the AL employees, channels and customers
Act as local champion during the launch of new service products
Be a visible technical expert both virtual and in person, troubleshooting complex technical issues, talking about our Product and Applications in industry and promoting the Alfa Laval brand with our customers
Develops analysis methods to determine reliability of equipment and processes
Analyzes data from connected equipment to define reliability problems and make recommendations for improvements
Generate leads & opportunities in OneCRM for service sales follow up
Ability to learn and use multiple Alfa Laval information technology systems
Travel estimated up to 40%
Requirements:
Diploma/associate degree in engineering or a related field degree, with relevant experience
5+ years of rotating equipment or related industrial equipment experience
Strong product knowledge and/or application experience with decanter centrifuges
Ability to gather, analyze and suggest solutions to problems that may arise in the process
Strong drive, determination and willingness to develop ideas and procedures to solve problems
Excellence in customer interaction and engagement
excellent verbal and written communication skills in English
Ability to use and learn Service digital tools
Must be a team player and related to people at all levels
Well-developed interpersonal skills and an ability to work with international colleagues
Proven troubleshooting and problem-solving skills
Strong working knowledge of Microsoft Office and Windows