Product & Application Engineer

• Prepare Estimations / Proposals for Repair & Reconditioning, Upgrades, and Value-Added Services for Alfa Laval equipment’s
• Coordination on the service execution, documentation, inspection arrangements & delivery instructions
• Collaborate proactively with Service, Sales and Field Service teams to ensure successful implementation of value-added services for marine customers
• Directly support and be the primary technical contact for customers, making visits (physically or virtually), meetings and interactions with customers focusing on product presentations to offer a customized and willing value proposition
• Lead and support the selection of the appropriate equipment and quotation process for customer projects, ensuring technical accuracy and alignment with customer needs
• Act as local champion during the launch of new service products
• Be a visible technical expert both virtual and in person, troubleshooting complex technical issues, discussing Product & Application solutions, and promoting the Alfa Laval brand within the industry
• Take responsibility and ownership of the job independently with liaising with technical team, sales team and the customer for the execution and successful completion of the job/ project
• Quote, document preparation & execution of project orders involving upgrades & obsolete supplies involving group companies, local & international suppliers and sub-contractors
• Use OneCRM and other digital tools consistently to support sales processes, decision-making, and lead generation
• Ensure adherence to business principles and governance within your area of responsibility
• Analyze data from connected equipment to identify reliability issues and recommend improvements
• Demonstrate the ability to learn and utilize multiple Alfa Laval information technology systems

• Marine or Mechanical Engineering graduate
• Up to 5 years’ experience in a similar position within the marine or ocean industry, and up to 10 years of total professional experience
• Strong product knowledge and/or application experience with separators, gasketed Heat exchangers, freshwater generators and marine environmental solutions
• Excellence in customer interaction and engagement
• fluent verbal and written communication skills in English
• Ability to use and learn Service digital tools and CRM systems
• Proactive, service-minded, and strong in customer care
• Well-developed interpersonal skills and an ability to work with international colleagues
• Proven troubleshooting and problem-solving skills
• Strong working knowledge of Microsoft Office and Windows
• Electrical troubleshooting
• Marine sailing experience is preferred

Marine sailing experience is preferred

• You will join a highly motivated and skilled team and work in a challenging, fast moving and developing business
• We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers
• Exciting place to build a global network with different nationalities to mingle and to learn