Product and Sales Support Manager, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Job Responsibility:

Champion sales analytic framework for Sales Department to perform analysis to support both regular and thematic initiatives
Manage sales performance tracking to monitor activities against business performance objectives and provide insight for strategy planning
Coordinate with sales teams to provide support on the delivery of growth strategies and key initiatives
Assist in supervising Sales Support Team and resources planning
Assist and support Sales Management Office in implementing strategies and meeting business objectives
Coordinate and work with the other departments to prepare Management Information Reports
Contribute to complete ad hoc projects requested by Sales Management Office
Managing Product strategy, offering and pricing, business growth
Conduct timely market and competitor analysis to identify business
Develop customer engagement materials and work with SMO to carve out the outreach plan
Support other regulatory-change projects by providing change requirements (e.g. FINI) opportunities, initiate product ideas and implement growth strategy
Be responsible for adhering the regulatory and internal requirement in the context of product governance and sales suitability framework
Oversee product governance, review product due diligence and design product policies and procedures to ensure adherence to internal policies and regulatory requirements
Support and re-engineering the sales process from sales suitability and cross border perspective
Lead/support internal approval processes for new products
Prepare and coordinate paper and Management Information (MI) submission to ROC and POC meetings
Assist in different initiatives from product, system, etc.
Prepare MI and meeting materials for reporting to POC, HELIOS CCM, EXO and Product Governance Forum
Support in Semi-Annual Bond Concentration Review and Annual Customer Risk Rating Model Review, as HELIOS Continuous Control Monitoring items
Work with Global product team on HCBS product support and reporting
Conduct regular review on DIM
Prepare data reporting to support Global product team on ESG/Virtual Asset.

Requirements:

University degree in Business Administration, Accounting, Finance or related discipline preferably with a recognised professional project management qualification preferred
3+ years relevant working experience in Product and Sales management/support sectors with exposure to sales support, product management business, customer analytics, management reporting, strategy, and planning
Ability to converse and understand Chinese and English language fluently, where applicable country specific language fluency required in spoken and written knowledge of Cantonese & Mandarin is a must
Knowledge of sales support, product management and broking services
Ability to work with a wide range of stakeholders
Proficient in common analytics and project management tools e.g., advanced user in MS Excel with VBA knowledge, MS PowerPoint, MS Access
Team player with good interpersonal and communication skills with both stakeholders and senior management
Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development
Adaptability and flexibility to respond quickly to changing priorities
Self-motivated and pragmatic with ability to work independently and under pressure
Strong interpersonal skills
Drive, teamwork, and positive cooperation towards the achievement of team/department goals
Solid understanding of the AMH & WPB workflow process and a strong working knowledge of operations policies and procedures.

Additional Information:

Job Posted:
August 13, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Product and Sales Support Manager

HSBC

Location:Malaysia, Kuala Lumpur

Category:Banking

Contract Type:Employment contract