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Join us as a Product and Proposition Manager - Digital Wallets & Cards at Barclays where you'll be supporting the end-to-end delivery, management, and ongoing optimisation of digital wallet & cards journeys. You’ll be responsible for setting the strategy and direction of the wallet & cards journey, supporting the future direction of card payments at Barclays. Working closely with internal technology teams and key payment partners you’ll ensure seamless external & internal integrations. You’ll work with our marketing and engagement teams to drive increased awareness and usage of the journeys, whilst meeting regulatory and partner expectations.
Job Responsibility:
Supporting the end-to-end delivery, management, and ongoing optimisation of digital wallet & cards journeys
Setting the strategy and direction of the wallet & cards journey, supporting the future direction of card payments at Barclays
Working closely with internal technology teams and key payment partners to ensure seamless external & internal integrations
Working with marketing and engagement teams to drive increased awareness and usage of the journeys, whilst meeting regulatory and partner expectations
Development of customer level strategies & solutions that are tailored to customers’ needs
Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities
Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey
Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product
Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch
Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively
Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals
Requirements:
Product Experience: Proven ability to shape and deliver customer-centric product features and journeys
End-to-End Delivery Expertise: Experience managing the full delivery lifecycle, from defining requirements through to market release
Technical Delivery Skills: good background in partnering with technology teams to implement technical change, ensuring requirements are clearly translated and delivered effectively
Stakeholder Management: Ability to collaborate with external partners, and work closely with partner managers responsible for key external relationships
Leadership of a Feature Team: Experience leading cross-functional feature teams to drive delivery outcomes
Agile Methodology: Solid understanding and practical application of Agile principles and ceremonies
Backlog Management: Skilled in prioritising, refining, and maintaining a product backlog to support efficient and value-driven delivery
Nice to have:
Understanding of Payment Products: Good knowledge of how payment products operate across the value chain, including user journeys and backend processes
Experience with Tokenisation and Fraud: Familiarity with tokenisation frameworks and awareness of fraud trends and controls in digital payments
Payments & Debit Card Product Experience: Prior exposure to delivering or managing product features within payments, debit cards, or related financial services propositions
Proposition Design: Ability to design new propositions or enhance existing ones, focusing on customer needs, regulatory requirements, and commercial value
Financial Services Background: Experience working within regulated financial services environments, ideally with knowledge of compliance, risk, or operational standards
What we offer:
Hybrid working
Flexible working arrangements
Supportive and inclusive culture and environment
Structured approach to hybrid working with fixed 'anchor' days
Encouragement to embrace mobility and explore operations