Product Analyst

• Be part of a team of product owners, each owning a functional domain within our Transport Management System, and take end-to-end ownership of yours
• Talk to customers continuously to understand their workflows and dig past the feature they ask for to the underlying problem. Spot patterns so one well-designed solution serves many, rather than a custom fix per customer
• Partner with support, onboarding and sales to collect feedback and feature requests, then prioritise them against the short, mid and long term goals of the product, always asking whether a request is a symptom of a broader problem worth solving once
• Work closely with our engineering, sales and customer success/support to design, prototype and build with the best solutions for our customers
• Manage the internal and external communication of new product releases

• 2+ years of experience in a product related function
• Master complexity: you can quickly learn a wide range of product functionalities and understand the needs of our diverse customer base, particularly in industries like logistics or transport
• Product experience with a UX background: you care about building user friendly solutions that solve customer problems without requiring training
• Prioritization: you can balance large and small scale initiatives against the day to day maintenance and bug fixes
• Communication: you’re able to communicate clearly with technical and non-technical audiences alike, you are humble when sharing ideas with everyone on the team
• Customer obsessed with a systems mindset: our customers are non-technical and don’t have time for training or manuals. You stay close to them and take their problems seriously, but you don’t take their proposed solutions at face value. You look for the recurring problem behind individual requests, so one well-designed solution can serve many
• Attention to detail: you are inquisitive and want to dive deep into any problem and understand the underlying mechanics
• Impact focus: you have a strong desire to see your work result in changes across our company, leading to significant business impact
• You're fluent in English. Dutch is a plus

Dutch is a plus

• A competitive salary package with great benefits
• A role with a lot of responsibility, ownership and impact
• The possibility to grow with us and make your ambitions come true
• A green office just outside of the Ghent city centre