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Product Analyst, Donor Portal

Serbia · Job Posted March 19, 2026
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Job Description

We’re looking for a Product Analyst to join the Donor Portal (Donor Experience) team. The Donor Portal team owns the post-donation experience – everything that happens after a donor completes a donation. The team focuses on reducing churn and increasing subscription LTV by improving subscription management within the donor portal (pauses, amount changes, skipping charges, etc.), as well as enhancing donor communications via email.

Job Responsibility

  • Run A/B tests
  • Identify insights in data, conduct research, and help product teams uncover growth opportunities
  • Work with retention rate and subscription/supporter LTV metrics
  • Design and build data marts
  • Develop and maintain BI dashboards
  • Handle ad-hoc requests from product teams

Requirements

  • 5+ years of professional experience as a Data Analyst or Product Analyst
  • A strong foundation in mathematical statistics and probability theory
  • Advanced proficiency in SQL
  • Expertise in Python and its data analysis libraries (NumPy, Pandas, Matplotlib, Scikit-learn)
  • Hands-on experience with BI tools (Tableau, Power BI, Metabase)
  • Strong written English for clear documentation and communication
  • A proactive, detail-oriented mindset with a passion for solving complex problems

Nice to have

  • Curiosity and a hypothesis-driven mindset
  • Ability to communicate complex analytical concepts to non-technical audiences
  • Detail-oriented with a strong sense of ownership
  • Comfort working in fast-paced, data-rich environments

What we offer

  • Private medical insurance for the employee and their family
  • 20 paid vacation days per year
  • 15 paid public holidays per year
  • 5 company-paid sick leave days
  • English learning courses
  • Relevant professional education
  • Gym or swimming pool
  • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
  • Co-working
  • Remote working
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