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Xelix Logo Xelix · IT - Software Development

Product Adoption Consultant

United Kingdom, London Employment contract 45000.00 - 60500.00 GBP / Year · Job Posted May 14, 2026
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Job Description

This role exists to ensure Xelix’s products are understood clearly, adopted effectively and embedded successfully within customer operations. As Product Adoption Consultant, you will support the rollout and adoption of Xelix’s products by delivering structured enablement, practical workflow guidance and customer-facing support across implementations and go-live activity. You will help customers and internal teams understand how the product should be used within real-world AP operations, ensuring adoption aligns to best practice and intended product outcomes. You will work closely with Product, Services and Account Management teams to ensure enablement, onboarding and customer guidance remain aligned to product direction and operational delivery standards. This is a hands-on role suited to someone with strong AP knowledge who enjoys educating users, supporting customer adoption and helping operational teams build confidence in new technology.

Job Responsibility

  • Support customer adoption for existing customers
  • Deliver structured training and enablement across customers and internal teams
  • Help define and maintain scalable enablement materials and onboarding approaches
  • Support consultants and customer teams during implementation and early adoption phases
  • Educate users on AP best practice workflows and operational usage of the platform
  • Ensure training and guidance remain aligned to product updates and operational realities
  • Support the collection and communication of customer feedback into Product and Services teams
  • Deliver live, virtual and recorded training sessions on the Xelix platform
  • Build practical enablement content for users with varying levels of product and AP knowledge
  • Maintain training and onboarding materials in line with product updates and process changes
  • Support onboarding and ramp-up for internal customer-facing teams working with customers
  • Ensure enablement reflects operational AP realities and day-to-day customer workflows
  • Support customers post implementation and early adoption phases
  • Help customers adopt best-practice AP workflows within the platform
  • Provide practical guidance on product functionality, operational usage and process alignment
  • Identify customer adoption challenges and escalate risks or feedback appropriately
  • Assist in gathering structured customer feedback to support product improvement
  • Work closely with Product, Services and Account Management teams to ensure consistent customer guidance
  • Support delivery of customer communications and enablement aligned to release activity
  • Help ensure training and onboarding approaches remain scalable and consistent
  • Contribute to continuous improvement of adoption processes and enablement standards

Requirements

  • 5+ years of Accounts Payable experience, ideally within an AP technology
  • Experience in: Customer training and enablement
  • SaaS implementations or customer support
  • Customer-facing operational roles
  • Comfortable working directly with customers and cross-functional internal teams
  • Experience supporting software adoption, onboarding or operational change initiatives is beneficial
  • Strong understanding of AP processes, terminology and operational workflows
  • Clear and confident communication and presentation skills
  • Ability to explain product functionality and process concepts in a simple, practical way
  • Organised and proactive approach to enablement and customer support activities
  • Strong stakeholder management and collaboration skills
  • Customer-focused mindset with attention to operational detail
  • Ability to identify adoption risks and escalate issues appropriately

What we offer

  • Competitive salary of £45,000 to £55,000 depending on experience plus 10% bonus
  • 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
  • Hybrid working with two days a week from our dog-friendly Hoxton office
  • On-site gym and cycle to work scheme
  • Employee discount at over 100 retailers
  • Comprehensive private medical & dental cover with Vitality
  • Enhanced parental leave pay
  • Learning & development culture – £1,000 personal annual budget
  • We’re carbon-neutral and are working towards ambitious carbon reduction goals
  • Lots of team socials & activities
  • Annual team retreat
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