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Product Administrator

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British Heart Foundation

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

26000.00 - 28000.00 GBP / Year

Job Description:

Do you have experience resolving technical incidents? Could you provide remote technical support to our external engineers while we roll-out infrastructure upgrades? If so, you could be the Product Administrator we’re looking for! You’ll play a key support role within the project team responsible for new store openings, refurbishments, and closures across all British Heart Foundation (BHF) shops, and will be involved in coordinating key activities, maintaining accurate trackers, and ensuring all stakeholders are aligned for successful projects. The role also provides opportunities to suggest improvements to existing processes and ensures documentation remains accurate and up to date.

Job Responsibility:

  • Resolving technical incidents
  • Providing remote technical support to external engineers during infrastructure upgrades
  • Playing a key support role within the project team responsible for new store openings, refurbishments, and closures
  • Coordinating key activities
  • Maintaining accurate trackers
  • Ensuring all stakeholders are aligned for successful projects
  • Suggesting improvements to existing processes
  • Ensuring documentation remains accurate and up to date

Requirements:

  • Windows 10 IoT knowledge
  • Previous experience of ITIL
  • Understanding of TCP/IP networking in a large WAN environment including ADSL Routers
  • Excellent Support Desk skills
  • Proven troubleshooting and diagnostic experience
  • Supporting Mobile & Remote users
  • General commercial awareness of impact of client requirements
  • Excellent communication skills, both verbal and written, able to explain technical information to a non-technical audience
  • Strong team working skills, able to develop strong working relationships with colleagues
  • Able to use initiative to support programme work
  • Excellent organisational and time keeping skills

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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