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Do you have experience resolving technical incidents? Could you provide remote technical support to our external engineers while we roll-out infrastructure upgrades? If so, you could be the Product Administrator we’re looking for! You’ll play a key support role within the project team responsible for new store openings, refurbishments, and closures across all British Heart Foundation (BHF) shops, and will be involved in coordinating key activities, maintaining accurate trackers, and ensuring all stakeholders are aligned for successful projects. The role also provides opportunities to suggest improvements to existing processes and ensures documentation remains accurate and up to date.
Job Responsibility:
Resolving technical incidents
Providing remote technical support to external engineers during infrastructure upgrades
Playing a key support role within the project team responsible for new store openings, refurbishments, and closures
Coordinating key activities
Maintaining accurate trackers
Ensuring all stakeholders are aligned for successful projects
Suggesting improvements to existing processes
Ensuring documentation remains accurate and up to date
Requirements:
Windows 10 IoT knowledge
Previous experience of ITIL
Understanding of TCP/IP networking in a large WAN environment including ADSL Routers
Excellent Support Desk skills
Proven troubleshooting and diagnostic experience
Supporting Mobile & Remote users
General commercial awareness of impact of client requirements
Excellent communication skills, both verbal and written, able to explain technical information to a non-technical audience
Strong team working skills, able to develop strong working relationships with colleagues