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Barclays Logo Barclays · IT - Administration

ProdOps Engineer

India, Pune Employment contract · Job Posted June 15, 2026
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Job Description

Join us as a " ProdOps Engineer " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

Job Responsibility

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
  • Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Requirements

  • Managing and supporting Azure and M365 Tenant environments
  • Administering Exchange and Proofpoint email security solutions
  • Scripting and automating tasks using PowerShell
  • Experienced in Citrix cloud environments.

Nice to have

  • Experience using monitoring and backup tools such as Splunk, ESAAS, and Rubrik
  • Strong communication and interpersonal skills to collaborate effectively across teams
  • Scripting experience knowledge would be added advantage
  • Good to have knowledge of Copilot, Cyber Resiliency and Splunk cloud
  • GCP as a recovery platform.

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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