Procurement & Project Management Support Intern Job at artemest (Milan)

Job Description

Artemest is a company specialized in Italian craftsmanship and contemporary design with over 1,000 of Italy’s finest artisans and brands. With offices in Milan, Bologna, London, Dubai, Miami, and New York, Artemest serves private clients, interior designers, and large-scale development projects across the globe. Founded in 2015 by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest mission is to share the beauty and uniqueness of Italian craftsmanship with the world. Position: To enhance its team, Artemest is looking for a clear-thinking, organized and enthusiastic self-starter to work in a dynamic environment. The person will be responsible for supporting the Trade & Design team on all Order & Project Management processes.

Job Responsibility

Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
Activate procurement processes when orders are validated
Provide excellent customer support (in English) through emails and calls
Understand customers’ requests and use problem solving skills to meet their expectations
Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
Collaborate and liaise with our internal teams (Customer Care, Logistics, Marketplace, Administration, Order Management)
Suggest retention initiatives and contribute to improve customer loyalty
Continuously evaluate internal customer care processes and propose business development initiatives
Support the Trade & Design team with the development of long-lasting relationships with B2B clients, serving as the primary point of contact for order management
Understand client needs to provide tailored solutions and ensure high levels of customer satisfaction
Support the Trade & Design team with the evaluation of project requirements (e.g. certifications)
Assess technical requirements prior to production activation with supplier network
Liaise with Trade & Design team on Project Development
Assist on the organization of production timelines & monitor supply when orders are confirmed
Assist on procurement processes

Requirements

Degree in Economics and Arts, Business Administration, Project management
Previous working experience is considered a plus
Passion for art & crafts
Excellent knowledge of MS Office (especially Excel)
Italian native, professional proficiency in English
Attention to details, flexibility and entrepreneurial attitude
Highly organized with the ability to plan and prioritize
Ability to work efficiently in a dynamic environment
Negotiation skills

What we offer

Positive workplace. We’re a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission
Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills
Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury

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Procurement & Project Management Support Intern

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