This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
To enhance its team, Artemest is looking for a clear-thinking, organized and enthusiastic self-starter to work in a dynamic environment. The person will be responsible for supporting the Trade & Design team on all Order & Project Management processes.
Job Responsibility
Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
Activate procurement processes when orders are validated
Provide excellent customer support (in English) through emails and calls
Understand customers’ requests and use problem solving skills to meet their expectations
Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
Collaborate and liaise with our internal teams (Customer Care, Logistics, Marketplace, Administration, Order Management)
Suggest retention initiatives and contribute to improve customer loyalty
Continuously evaluate internal customer care processes and propose business development initiatives
Support the Trade & Design team with the development of long-lasting relationships with B2B clients, serving as the primary point of contact for order management
Understand client needs to provide tailored solutions and ensure high levels of customer satisfaction
Support the Trade & Design team with the evaluation of project requirements (e.g. certifications)
Assess technical requirements prior to production activation with supplier network
Liaise with Trade & Design team on Project Development
Assist on the organization of production timelines & monitor supply when orders are confirmed
Assist on procurement processes
Requirements
Degree in Economics and Arts, Business Administration, Project management
Previous working experience is considered a plus
Passion for art & crafts
Excellent knowledge of MS Office (especially Excel)
Italian native, professional proficiency in English
Attention to details, flexibility and entrepreneurial attitude
Highly organized with the ability to plan and prioritize
Ability to work efficiently in a dynamic environment