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Procurement & Project Management Support Intern

Italy, Milan Employment contract 600.00 EUR / Month · Job Posted June 29, 2026
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Job Description

To enhance its team, Artemest is looking for a clear-thinking, organized and enthusiastic self-starter to work in a dynamic environment. The person will be responsible for supporting the Trade & Design team on all Order & Project Management processes.

Job Responsibility

  • Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
  • Activate procurement processes when orders are validated
  • Provide excellent customer support (in English) through emails and calls
  • Understand customers’ requests and use problem solving skills to meet their expectations
  • Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
  • Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
  • Collaborate and liaise with our internal teams (Customer Care, Logistics, Marketplace, Administration, Order Management)
  • Suggest retention initiatives and contribute to improve customer loyalty
  • Continuously evaluate internal customer care processes and propose business development initiatives
  • Support the Trade & Design team with the development of long-lasting relationships with B2B clients, serving as the primary point of contact for order management
  • Understand client needs to provide tailored solutions and ensure high levels of customer satisfaction
  • Support the Trade & Design team with the evaluation of project requirements (e.g. certifications)
  • Assess technical requirements prior to production activation with supplier network
  • Liaise with Trade & Design team on Project Development
  • Assist on the organization of production timelines & monitor supply when orders are confirmed
  • Assist on procurement processes

Requirements

  • Degree in Economics and Arts, Business Administration, Project management
  • Previous working experience is considered a plus
  • Passion for art & crafts
  • Excellent knowledge of MS Office (especially Excel)
  • Italian native, professional proficiency in English
  • Attention to details, flexibility and entrepreneurial attitude
  • Highly organized with the ability to plan and prioritize
  • Ability to work efficiently in a dynamic environment
  • Negotiation skills

What we offer

  • Positive workplace
  • Entrepreneurial mentality
  • Innovative and tech-oriented environment

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