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Proctor

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Holyoke Community College

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Location:
United States , Holyoke

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Category:
Education

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Contract Type:
Not provided

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Salary:

16.00 USD / Hour
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Job Description:

Provides assistance to our test site via the administering and proctoring of all testing offered by or through the HCC Testing and Workforce Certification Center.

Job Responsibility:

  • Provides assistance to our test site via the administering and proctoring of all testing offered by or through the HCC Testing and Workforce Certification Center
  • Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet based tests (national, state, local, academic, distance-learning and national vendor testing)
  • Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees
  • Provides responses to inquiries and requests from students, faculty, staff and the community, by phone and in person, and refers to the appropriate departments if unable to assist
  • Provides proctoring services in support of faculty, student and disability services in the testing center
  • Collaborates with faculty and staff to provide effective solutions to their requests
  • Provides scheduling and check-in assistance to staff, verifying identification, taking photographs, if required, of students and candidates signing in for HCC Make-Up Exams, HCC Distance-Learning Exams, HCC Online Program Exams, Distance-Learning Proctored Exams, CLEP, ACT PCTA, DSST, TOEFL, GRE, PEARSONVUE, SERVSAFE Exams, and other (both online and paper-based)
  • Performs daily site opening and closing procedures
  • Check-in examinees, verify identification, explain exam process, ensure examinees follow test center rules, monitors examinees and provides technical assistance during examination time
  • Reports all exam discrepancies in a timely and efficient manner
  • Technical troubleshoot, as needed, and/or communicates with technical support to investigate and resolve technical issues
  • Responsible for maintaining a professional and clean testing center
  • includes dusting and disinfecting the computer workstations, vacuuming, etc
  • Takes ownership of all procedures and identifies areas of improvement
  • Understands testing procedures for each test vendor and adheres to their quality and security measures
  • Maintains daily testing schedules and records
  • Maintains files of paper/pencil tests provided by faculty and test records
  • Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet-based tests (national, state, local, university, correspondence and Prometric testing)
  • Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees
  • Provides responses to inquiries and requests from students, faculty, staff, and the community, by phone and in person, and refers to the appropriate departments if unable to assist
  • Escorts candidates to the appropriate testing room and collects testing materials at conclusion of exams
  • Provides visual security measures
  • Reports and documents any breach of security and upholds confidentiality policies as determined by the federal government, state, university, department, and testing entities
  • Maintains the confidentiality of all examinations housed in and delivered to the Testing Center

Requirements:

  • Associates degree
  • 1-2 years of customer service experience
  • good technical trouble-shooting skills
  • Excellent verbal communication skills and interpersonal skills
  • Able to work independently and responsibly as well as part of a team
  • Able to work effectively with a diverse faculty, staff, student body and professionals
  • Excellent organizational skills
  • Ability to work in a fast-paced but quiet environment with minimal supervision, learn detailed procedures and handle a reasonable amount of stress
  • Ability to think quickly and make appropriate decisions based upon test center and vendor requirements

Nice to have:

  • Bachelor’s degree
  • Experience working in a post-secondary environment and administering paper/pencil and iBt exams
  • Excellent computer trouble-shooting experience (hardware/ software/networking)
  • Experience working with students with disabilities

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Parttime
Work Type:
On-site work
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