Processor Acct Servicing and Mnt, HSBC

HSBC

Location:
Mexico, Azcapotzalco

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Perform the activities to ensure the timely servicing of the existing accounts associated with the customer products or services and administer product/service processing independently within the guidelines of the service level agreements. Must validate and execute client requests for modification, replacement, or updates of data on existing client accounts.

Job Responsibility:

Willingness to work as a team
Correct administration and monitoring of workloads
Review and analyse transactional movements and customer information / behaviour / news that are in accordance with the position he / she carries out and / or activity and to request customer or Line of Business confirmation / validation if required
Manage and monitor the actions emanating from the review to ensure compliance with local regulations (maintenance, signatures, digitization)
Manage and monitor the actions emanating from the review to ensure compliance with regulations (maintenance, data changes)
Amendments in account or customer data for different products
Execution of any maintenances in core system ensuring the implementation of standard procedures for maintenances and ensure quality checks
Knowledge of transactional activity of suspicious / unusual patterns of activity using various internal systems, reports, and external data sources
Establish and maintain excellent working relationships with the key HSBC stakeholders
Apply compliance and operational risk controls, in accordance with company and regulatory standards, policies and practices, report control weaknesses, compliance violations, and operational loss events
Keep up to date with an understanding of systems, policies, procedures, and regulations to perform client data update on the platform as per client's express instruction.

Requirements:

Basic knowledge of Outlook and intermediate level in Office (Excel, Power Point, Word, etc.)
Advance Comprehension of English texts and conversational
Numerical data management
Analysis capacity
Evidenced capabilities based on previous work experience preferred but potentially examples of education
Develop the sense of innovation, generating changes through the transformation of the process and generating alternatives aligned to global standards
Exercise responsibility, honesty, and commitment
Objective communication
Maturity to adapt to the different roles of the team and accept positive feedback or with areas of opportunity
Creativity
Ability to generate Engagement with internal clients to obtain joint results
Compliance in time and form of work with the highest quality
Time management
Ability to be flexible and willing to change along with changes in corporate and departmental goals
Resilience for new changes and constant challenges
Ability to learn quickly and adapt to evolution and changing priorities
Procedures change frequently
Selected candidates are expected to implement the changes immediately with minimal training
Ability to work on tight deadlines and under pressure
Willing to work flexible hours to suit business needs.

What we offer:

Paid leave package for weddings, new family members, or grieving
Commitment to build a culture of well-being, balance and care
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment.

Additional Information:

Job Posted:
April 30, 2025

Expiration:
May 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Processor Acct Servicing and Mnt

HSBC

Location:Mexico, Azcapotzalco

Category:Banking

Contract Type:Employment contract