Processing Operator Job at Office Angels (Leeds)

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Mail Processing Operative

Our client is seeking motivated individuals to join their dynamic Mail Processin...

Location

United Kingdom , Leeds

Salary:

12.60 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a document processing or scanning environment
exceptional attention to detail
strong verbal communication skills
flexibility to work shifts as needed
ability to work accurately under pressure and meet tight deadlines
intermediate IT skills, including proficiency in word processing, spreadsheets, databases, email, and web applications

Job Responsibility

Delivering high-quality service and meeting turnaround times
accurately processing paper-based documents and images
conducting scanning and quality control checks
achieving operational performance targets consistently
recording and escalating any system or hardware errors
suggesting ideas to enhance quality and increase throughput
engaging in special projects and additional duties as required
validating electronic images with a focus on data accuracy

Fulltime

Operational Risk Manager - Processing Risk Analytics Director

The Processing Risk Analytics Director is responsible for developing and impleme...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant experience with the extraction and analysis of both large and small, complex data sets
working knowledge of statistics and relational databases
experienced in Operational Risk
knowledge of other risk disciplines (market risk, credit risk) is a plus
demonstrated analytical ability
familiar with using and developing taxonomies to clarify causes, impacts, themes
track record in developing and implementing new ideas to mitigate risk and improve current processes
effective communicator able to gain senior colleague/client commitment
track record of managing global teams
operates as a leader with an understanding and appreciation for diverse backgrounds

Job Responsibility

Update and implement Processing Risk Policy, Standards and Procedures
partner with the 1st line of defense to maintain and enhance Key Indicators
develop holistic ways to measure Processing Risk
facilitate accurate reporting of operational risks to senior management and the Board of Directors
analyze operational risk data to identify high-risk areas
identify root causes of losses and ensure mitigation actions
summarize results for senior management forums and regulators
apply sound ethical judgment in managing and reporting control issues
supervise and manage a global team.

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
discretional annual performance-related bonus
private medical insurance packages
Employee Assistance Program
pension plan
paid parental leave
special discounts for employees, family, and friends
access to learning and development resources.

Fulltime

Head of Cyber Security Operations Process Strategy and Optimization

The Cyber Security Operations (CSO) organization is seeking a highly motivated a...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of professional experience in cybersecurity, technology risk management, or a related field
Extensive experience in Cyber Security Operations is highly preferred
Proven track record of leading large-scale business process re-engineering, process design, and optimization initiatives with measurable results
Demonstrated expertise in developing service maps, process documentation, and workflows using technologies such as Visio, JIRA, and other workflow management tools
Strong knowledge of continuous improvement models (e.g., Six Sigma, Lean) and their practical application in a technology or security environment
Experience in identifying and implementing automation and AI solutions, with a firm understanding of best practices and their impact on operational efficiency
Exceptional ability to identify financial and efficiency opportunities within complex operational processes
Proven leadership skills with the ability to influence and partner with senior stakeholders across a global organization
Excellent communication, presentation, and negotiation skills, with the ability to articulate complex concepts to both technical and non-technical audiences

Job Responsibility

Act as a direct transformation partner to CSO operational teams, driving a strategic agenda focused on operational excellence, efficiency, and scalability
Lead the identification, design, and execution of high-impact opportunities for process re-engineering
Develop, maintain, and govern a comprehensive inventory of all CSO Services, their supporting processes, and their interrelationships
Define, monitor, and report on strategic metrics for both operational performance and risk posture
Serve as the central hub for identifying, vetting, and prioritizing AI and automation candidates
Champion and embed methodologies like Six Sigma to foster a culture of operational excellence
Build and maintain strong relationships with senior leaders and operational teams across CSO
Appropriately assess risk when business decisions are made
Drive compliance with applicable laws, rules, and regulations
Lead business process re-engineering and operational excellence efforts

What we offer

Competitive base salary, annually reviewed
Hybrid working model
Business casual workplace
Additional benefits to support well-being, growth, and work-life balance

Fulltime

Lead, Process Engineering and Operations Transformation

This position is a senior individual contributor role responsible for leading bu...

Location

United States , Hybrid (partly onsite, partly remote in the US)

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Extensive knowledge of business process reengineering, value stream mapping, and operational diagnostics
Lean Six Sigma Black Belt or equivalent certification strongly preferred
Hands-on experience with process mining and automation platforms (e.g., Celonis, Signavio, Workfusion, Power Automate)
Strong stakeholder management, facilitation, and change leadership skills across regions and functions
Ability to influence without authority and communicate insights to both technical and executive audiences
Proficiency in using data visualization and analytics tools (e.g., Power BI, Tableau, Excel)
Experience navigating complex, matrixed environments and driving transformation across geographies
8+ years of experience in process improvement, business transformation, or operational excellence roles in global organizations or consulting
Proven success in delivering enterprise-scale process change initiatives with measurable value realization
Deep familiarity with AMS business practices and cultural dynamics

Job Responsibility

Lead regional discovery, mapping, and optimization of end-to-end business processes across the Americas, aligned with HPEFS’ global transformation strategy
Serve as the key transformation point-of-contact for AMS-based stakeholders, collaborating closely with global peers, functional leaders, and digital enablement teams
Apply Lean Six Sigma, process mining, and intelligent automation tools to identify high-impact opportunities and redesign workflows
Translate process insights into compelling business cases and secure alignment with cross-functional sponsors
Guide and mentor regional peers in continuous improvement methodologies, contributing to knowledge sharing and capability building
Influence transformation roadmaps and prioritization decisions by leveraging business acumen, data analysis, and deep process understanding
Support the advancement of a Process Re-engineering Center of Excellence, contributing to frameworks, playbooks, and global standards

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Personal and professional development programs
Flexibility to manage work and personal needs
Unconditional inclusion

Fulltime

Business Process Analyst

AsstrA is an ambitious team from 27 countries. Over 1,100 employees work across ...

Location

Lithuania , Vilnius

Salary:

Not provided

AsstrA

Expiration Date

Until further notice

Requirements

3+ years of experience in Business Process Analysis, Operational Excellence, Controlling, Audit, Consulting or similar business function
Fluent English (spoken & written)
Russian - a strong plus, but not mandatory
Experience with business process modeling (BPMN, IDEF, EPC) and BPM tools (Bizagi, ARIS, etc.)
Ability to work with data, KPIs and process metrics to assess effectiveness and financial impact
Strong analytical skills, good understanding of how business processes influence cost, performance and customer outcomes
Experience working with cross-functional stakeholders

Job Responsibility

Analyzing business performance of key operational and commercial processes, identifying cost drivers, bottlenecks and improvement opportunities
Preparing data-driven recommendations supporting management decisions and efficiency goals
Modeling and optimizing business processes across operational, sales and supporting departments
Running process reviews and verifying compliance with internal standards to ensure consistent execution across countries
Cooperating closely with business owners to standardize workflows and strengthen process governance
Preparing clear AS-IS / TO-BE documentation and business rules for daily operations
Supporting definition and monitoring of process-related KPIs and workload levels to optimize resource allocation
Participating in projects focused on operational excellence, process harmonization and cost efficiency

What we offer

Opportunity to grow in an international, multicultural environment
Access to internal and external training programs and continuous professional development
Private medical insurance
Individual onboarding plan and mentoring support
Clear grading system with transparent career progression
Participation in internal projects, development initiatives and contests
Hybrid work model available after the probation period
Extra paid day off on your birthday
Corporate events and team-building activities

Fulltime

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Processing Operator

Office Angels

Location:
United Kingdom , Leeds

Category:
Office Administration

Contract Type:
Contract work

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
June 30, 2025

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