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An opportunity to join a Global Interactive Entertainment company and play a key role in driving high-impact transformation and leading initiatives that bridge customer service, logistics, and technology operations across a dynamic, global environment. You will be responsible for driving business transformation and process improvement initiatives, working at the intersection of customer services, operational logistics, and technology delivery. This role requires the ability to define current ('as-is') operations, design future ('to-be') processes, and ensure smooth implementation across all stakeholders - from the business teams to technical providers.
Job Responsibility:
Lead projects that enhance operational efficiency, streamline workflows, and improve customer service outcomes
Collaborate with cross-functional teams, including IT, logistics, and customer-facing operations
Conduct process reviews, define requirements, and deliver practical, high-quality solutions
Engage stakeholders globally, ensuring change initiatives are fit for purpose, measurable, and sustainable
Monitor project progress, manage risks, issues, and dependencies, and provide clear reporting to senior leadership
Requirements:
Proven experience in project management with a focus on process improvement and business change
Experience bridging customer service and operational/logistics functions
Strong stakeholder management skills with the ability to communicate complex processes to diverse audiences
Ability to work with technical teams to implement IT or digital change initiatives
Experience delivering projects end-to-end, with measurable improvements
Nice to have:
Background in warehouse, logistics, or operational environments
Experience in a global organisation managing multi-site, multi-stakeholder projects
Knowledge of Agile, Waterfall, or hybrid project delivery methods