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Process Transformation Project Manager

United Kingdom, London Contract work · Job Posted April 23, 2026
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Job Description

An opportunity to join a Global Interactive Entertainment company and play a key role in driving high-impact transformation and leading initiatives that bridge customer service, logistics, and technology operations across a dynamic, global environment. You will be responsible for driving business transformation and process improvement initiatives, working at the intersection of customer services, operational logistics, and technology delivery. This role requires the ability to define current ('as-is') operations, design future ('to-be') processes, and ensure smooth implementation across all stakeholders - from the business teams to technical providers.

Job Responsibility

  • Lead projects that enhance operational efficiency, streamline workflows, and improve customer service outcomes
  • Collaborate with cross-functional teams, including IT, logistics, and customer-facing operations
  • Conduct process reviews, define requirements, and deliver practical, high-quality solutions
  • Engage stakeholders globally, ensuring change initiatives are fit for purpose, measurable, and sustainable
  • Monitor project progress, manage risks, issues, and dependencies, and provide clear reporting to senior leadership

Requirements

  • Proven experience in project management with a focus on process improvement and business change
  • Experience bridging customer service and operational/logistics functions
  • Strong stakeholder management skills with the ability to communicate complex processes to diverse audiences
  • Ability to work with technical teams to implement IT or digital change initiatives
  • Experience delivering projects end-to-end, with measurable improvements

Nice to have

  • Background in warehouse, logistics, or operational environments
  • Experience in a global organisation managing multi-site, multi-stakeholder projects
  • Knowledge of Agile, Waterfall, or hybrid project delivery methods

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