Process Transformation & Automation Lead

• Conduct deep-dive discovery sessions to map 'As-Is' processes across clinical, administrative, and growth teams
• Develop clear, visual 'To-Be' process maps that integrate new system capabilities and automation
• Analyse operational data to identify high-impact automation projects that reduce manual effort and human error
• Design and build automated workflows using AI tools (LLMs, Claude etc.) and integration platforms (Zapier/Make) to streamline the business
• Stay on the absolute cutting edge of AI developments, proactively implementing new tools that give a competitive advantage
• Own and maintain the Knowledge Base, ensuring it is the single source of truth for all operational processes
• Develop and lead training programs for staff and contractors, ensuring high adoption of new systems and automated workflows
• Design robust QA processes and checklists for Team Leads to implement, ensuring quality remains high as we automate
• Monitor process health through data, iterating on solutions to ensure they meet clinical and business standards

• 4+ years of experience in process improvement, digital transformation, or operations management
• Proven ability to map complex processes and translate them into simplified, automated workflows
• Advanced proficiency with AI productivity tools and a deep curiosity for emerging tech
• Experience in Knowledge Management—building and maintaining internal 'Source of Truth' documentation
• Strong training and communication skills
• able to influence and educate both technical and non-technical stakeholders

Experience in Healthcare

• health and wellbeing
• Work life balance working for an organisation that makes a real difference