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You will play a key role in a major digital transformation project already underway, responsible for ensuring it delivers against our business requirements and built to support where the business is heading next. The team includes a part-time Technical Project Manager who owns delivery coordination, while you will be responsible for the 'how'—mapping our processes, identifying automation opportunities using cutting-edge AI, and ensuring our staff and contractors are expertly trained. You won't be operating in isolation — but you will be expected to bring strong technical and process judgement, make decisions confidently, and communicate clearly at a senior level.
Job Responsibility:
Process Mapping & Deep Discovery
Automation & AI Implementation
Knowledge Management & Training
Quality Assurance (QA) Frameworks
Requirements:
4+ years of experience in process improvement, digital transformation, or operations management
Proven ability to map complex processes and translate them into simplified, automated workflows
Advanced proficiency with AI productivity tools and a deep curiosity for emerging tech
Experience in Knowledge Management—building and maintaining internal 'Source of Truth' documentation
Strong training and communication skills
able to influence and educate both technical and non-technical stakeholders
Nice to have:
Experience in Healthcare
What we offer:
health and wellbeing
Work life balance working for an organisation that makes a real difference