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Process Transformation Architect Director

India, Bangalore · Job Posted March 01, 2026
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Job Description

The Process Transformation Architect Director will lead the redesign of workflows for automation and digitization, focusing on BPS process re-engineering. With a minimum of 8 years of experience, the role requires expertise in business process modeling and AI implementation. The ideal candidate will drive change adoption and partner with tech teams to enhance operational efficiency.

Job Responsibility

  • Map current-state BPS process flows and pain points
  • Redesign workflows for automation, agent integration, and digitization
  • Define key metrics: cycle time, FTE effort, error rate, ROI
  • Partner with tech teams to validate feasibility and iterate improvements
  • Drive change adoption across business and ops teams

Requirements

  • 8+ years in BPS process re-engineering or delivery (Lending, Claims, KYC, etc.)
  • Lean Six Sigma certification preferred
  • Strong business process modeling (BPMN, Visio, etc.)
  • Experience in AI/automation implementation or shared services

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