Process Transformation Architect Director Job at NTT DATA (Bangalore)

Payments Data Transformation Head Director

The Applications Development Senior Group Manager is responsible for accomplishi...

Location

United States , Jersey City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years experience of application development industry experience, with a minimum of 10 years of hands-on experience specializing in the leadership and hands-on development of franchise-critical applications
10+ years experience leading large technology transformation initiative
8+ experience in large technology development experience
8+ years experience in Big Data Org
5 + years Microservices experience
5+ years hands-on experience in Java, Spring, Spring Boot, Spring Cloud, J2EE Design Patterns, REST services, MicroServices, Docker/Kubernetes, messaging product like Kafka
Deep understanding on design Highly Available and Highly Scalable Systems
Front End Technologies like JavaScript and Angular version, CSS2/CSS3, HTML
Hands-on experience in relational (Oracle/DB2), No-SQL (MongoDB), Unix commands
Hands-on experience on working / deploying application on Cloud

Job Responsibility

Manage/develop multiple teams of technology professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process
Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
Prepare and present regular team/project reviews to senior technology management and business leaders
Drive the design and development of system architecture based on latest technology stack, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Work with a wide variety of business and tech teams and help them drive towards an everything-as-code and a codified controls mind-set
Support and drive cultural change, instigating critical thinking about controls and processes and encouraging a culture of continuous improvement
Connected to latest technologies, like Generative AI, and keen to put them in practice
A self-starter with the ability to work effectively in teams and remotely
Shows enthusiasm and develops trust through empathy

What we offer

medical
dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off and paid sick leave
paid holidays

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Director, Asia Head of Process Engineering, Markets Operations

This executive role is accountable for providing strategic direction and oversig...

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive experience in a senior Operations leadership role within a major global bank
Deep focus on Markets Operations, process engineering, or strategic transformation
Proven track record of architecting and delivering large-scale strategic change programs
Exceptional leadership and people management skills
Superior strategic and commercial acumen
Demonstrated ability to make sound, independent judgments on highly complex issues
Outstanding communication, influencing, and stakeholder management skills
Strong business-level English and Japanese required

Job Responsibility

Provide strategic leadership and direction to a regional team of approximately 10 process re-engineering professionals
Define and execute a portfolio of high-impact business enablement and process engineering projects
Architect and drive the target state operating model and a granular roadmap for Markets Operations transformation in the Asia region
Champion the adoption of new technologies, particularly GenAI and automation
Act as a key strategic partner to senior stakeholders in the Asia region
Represent Markets Operations in senior firm-wide governance forums
Appropriately assess risk when business decisions are made

Fulltime

Virtualization Security Engineer

The Virtualization Security Engineer will report to the Virtualization Security ...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6+ years of relevant cybersecurity and/or IT experience
Proven strong knowledge of Cyber Security solutions and products focusing on Cloud and proxies and Virtualization and Networking technologies
Thorough understanding of industry and corporate technology standards for Cyber Security services
Demonstrated ability to take ownership and work with cross functional teams to manage multiple projects simultaneously under pressure
Advanced analytical and problem-solving skills
Experience in BlueCoat proxies, in Squid proxies
Experience with VMware NSX-T Distributed Firewall

Job Responsibility

Work with Transformation Program Directors, Senior Architects, Steering Committees, CISO and CTI partners in delivering the transformational Programs
Evaluate security gaps in current architecture and processes, maintaining market and vendor awareness of both trends and advancing capabilities in alignment to the transformational program goals
Support Citi’s adoption of cloud continuum and holistic digital transformation
Proactively participate in enterprise security work groups and teams to come up with innovative ideas and drive them to execution
Collaborate with Citi’s virtualization operations, proxy engineering and operations teams to identify security gaps in the enablement process or granularity of internet access for servers
Own the security controls from identification through design, testing, implementation, and maintenance
Ensure compatibility of controls with Blue Coat and Squid proxies
Analyze how new controls will impact existing policies and collaborate with development team and virtualization operations to update security policy posture and rollout to entire estate
Test designed controls with proxy operations and private cloud customers/business to ensure controls will not disrupt business activities
Oversee implementation to the entire internal cloud estate

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Cyber Engineering Senior Analyst

Join Citi's forward-thinking security organization as an Engineering Senior Anal...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3+ years of relevant cybersecurity and/or IT experience
Leadership roles across technology or cybersecurity leading large programs or transformational activities
Experience in Micro and/or Network segmentation products like illumio, zScaler, Palo-Alto
Proven strong knowledge of Cyber Security solutions and products focusing on Cloud, Firewall, Network/ Macro/ Micro Segmentation
Thorough understanding of industry and corporate technology standards for Cyber Security services
Fluency in English
Demonstrated ability to take ownership and work with cross functional teams to manage multiple projects simultaneously under pressure
Experience with Linux/Unix administration is plus
Strong knowledge of Proxy functionality and Proxy features
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Co-operating with CITI’s Cyber Security Lab, Architecture, Engineering to design, deploy and maintain micro segmentation solutions
Working with Transformation Program Directors, Senior Architects, Steering Committees, CISO and CTI partners in delivering the transformational Programs
Interfacing and supporting Citi’s Security Architecture Council and Working Groups building strong rapport across teams
Supporting Citi’s adoption of cloud continuum and holistic digital transformation
Creating automation of repetitive tasks like Software Install/upgrades, DB patching, OS Patching, Server build using Shell/Python scripting
Making project plans, performing impact analyses solve/work high impact problems/projects, and providing resolutions to restore services
Reviewing requirement documents, defining hardware requirements and examining and updating processes and procedures as necessary
Providing technical/strategic direction and acting as advisor/coach to junior engineers
Contributing to technical direction and strategic decisions by prepare, discussing and implementing strategic solutions to avoid repeated issue

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Infosec Senior Analyst

Join Citi's forward-thinking security organization as an InfoSec Senior Analyst ...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3+ years of relevant cybersecurity and/or IT experience
Leadership roles across technology or cybersecurity leading large programs or transformational activities
Proven strong knowledge of Cyber Security solutions and products focusing on Cloud, Firewall, Network/ Macro/ Micro Segmentation
Thorough understanding of industry and corporate technology standards for Cyber Security services
Fluency in English
Demonstrated ability to take ownership and work with cross functional teams to manage multiple projects simultaneously under pressure
Experience with Linux/Unix administration is plus
Strong knowledge of Proxy functionality and Proxy features
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Co-operating with CITI’s Cyber Security Lab, Architecture, Engineering to design, deploy and maintain micro segmentation solutions
Working with Transformation Program Directors, Senior Architects, Steering Committees, CISO and CTI partners in delivering the transformational Programs
Interfacing and supporting Citi’s Security Architecture Council and Working Groups building strong rapport across teams
Supporting Citi’s adoption of cloud continuum and holistic digital transformation
Creating automation of repetitive tasks like Software Install/upgrades, DB patching, OS Patching, Server build using Shell/Python scripting
Making project plans, performing impact analyses solve/work high impact problems/projects, and providing resolutions to restore services
Reviewing requirement documents, defining hardware requirements and examining and updating processes and procedures as necessary
Providing technical/strategic direction and acting as advisor/coach to junior engineers
Contributing to technical direction and strategic decisions by prepare, discussing and implementing strategic solutions to avoid repeated issue

What we offer

Cafeteria Program
Home Office Allowance
Paid Parental Leave Program
Private Medical Care Program and onsite medical rooms
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to learning and development programs, online course libraries and upskilling platforms
Flexible work arrangements
Career progression opportunities across geographies and business lines

Fulltime

Customer Operations HRBP for PTAB

In this exciting role you will be responsible for the development and execution ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

10+ years of experience in HR or SC functions
Preferred previous HRBP experience
Bachelor's degree in a relevant field. Advanced degree preferred
Critical Skills: Organizational design
Change Management
Digital Skills (Advanced AI knowledge, Copilot, Prompt Engineering, Data Analytics, AI Agents)
Stakeholder Management
Talent to Value
Capability building
Workforce Planning

Job Responsibility

Participate in business planning to ensure alignment of HR delivery with business goals
Business partner senior leaders and directors
Leads complex change and transformation programs
Leads and manages talent management processes
Activates and deploys the global Talent programmes
Contributes to #1 Supplier Agenda by ensuring rigorous Capability Building
Collaborates with the business for the creation a high-performance culture
Supports leaders in building their teams
Utilizes key HR tools, systems and processes
Leads the delivery of, and compliance with, Unilever HR policies

Fulltime

Executive Director, Change Management

DEPT is seeking a transformative executive to build, lead, and scale our America...

Location

United States

Salary:

198000.00 - 236000.00 USD / Year

BASIC/DEPT®

Expiration Date

Until further notice

Requirements

12-15+ years of progressive experience in organizational change management, management consulting, and digital transformation
7+ years of experience in a leadership role at a "Big 4" or equivalent global consulting firm, with a proven track record of building and leading a practice or large team
Active Prosci certification (or equivalent) and demonstrated mastery of the ADKAR model and other formal change management methodologies
Deep strategic understanding of the Adobe Experience Cloud, particularly the business value and operational impact of AEP (RT-CDP, AJO, CJA), Adobe Commerce, and the Content Supply Chain (Workfront, AEM, Firefly)
Proven ability to command a room, build consensus, and communicate with C-level executives with confidence and clarity
Extensive experience in business process mapping, analysis, and re-engineering, specifically related to marketing operations, content workflows, and digital commerce
Direct, hands-on functional experience with key Adobe products (AEM, Workfront, AEP, Adobe Commerce)
Bachelor’s degree required

Job Responsibility

Hands-on Client Transformation Leadership: Act as the lead transformation executive on cornerstone client accounts
Portfolio Oversight: Provide executive oversight and quality assurance for a portfolio of large-scale Adobe transformation programs
Business Process Re-engineering: Lead teams in conducting comprehensive assessments of clients' current-state marketing, content, and commerce operations
Integrated Change Strategy: Architect comprehensive, multi-year change management strategies that go beyond training
Adoption & Value Realization: Define the key metrics (KPIs) and measurement framework to track organizational readiness, adoption, and long-term value realization
Trusted Advisor: Serve as the primary change management advisor and executive sponsor for our most strategic clients
Executive Visioning: Lead executive-level visioning workshops and steering committee meetings
Strategic Storytelling: Leverage exceptional presentation and storytelling skills to communicate complex transformation roadmaps
Sales Partnership: Act as the senior subject matter expert in client pursuits
Intellectual Property: Develop thought leadership white papers and industry perspectives

What we offer

Healthcare, Dental, and Vision coverage
401k plan, plus matching
PTO
Paid Company Holidays
Parental Leave

Fulltime

Process Transformation Architect Director

NTT DATA

Location:
India , Bangalore

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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