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Process Transformation Architect Associate Director

India, Bangalore · Job Posted May 05, 2026
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Job Description

The Process Transformation Architect Director will lead the redesign of workflows for automation and digitization, requiring expertise in BPS process re-engineering and business process modeling. The role involves defining key metrics and driving change adoption across teams. A Lean Six Sigma certification is preferred. Candidates should have at least 8 years of relevant experience.

Job Responsibility

  • Map current-state BPS process flows and pain points
  • Redesign workflows for automation, agent integration, and digitization
  • Define key metrics: cycle time, FTE effort, error rate, ROI
  • Partner with tech teams to validate feasibility and iterate improvements
  • Drive change adoption across business and ops teams

Requirements

  • 8+ years in BPS process re-engineering or delivery (Lending, Claims, KYC, etc.)
  • Lean Six Sigma certification preferred
  • Strong business process modeling (BPMN, Visio, etc.)
  • Experience in AI/automation implementation or shared services

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