This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Process Transformation Architect Director will lead the redesign of workflows for automation and digitization, requiring expertise in BPS process re-engineering and business process modeling. The role involves defining key metrics and driving change adoption across teams. A Lean Six Sigma certification is preferred. Candidates should have at least 8 years of relevant experience.
Job Responsibility:
Map current-state BPS process flows and pain points
Redesign workflows for automation, agent integration, and digitization
Define key metrics: cycle time, FTE effort, error rate, ROI
Partner with tech teams to validate feasibility and iterate improvements
Drive change adoption across business and ops teams
Requirements:
8+ years in BPS process re-engineering or delivery (Lending, Claims, KYC, etc.)
Lean Six Sigma certification preferred
Strong business process modeling (BPMN, Visio, etc.)
Experience in AI/automation implementation or shared services