CrawlJobs Logo
Airbnb Logo Airbnb · IT - Software Development

Process & Tools Scalability Specialist

United States 106000.00 - 125000.00 USD / Year · Job Posted April 27, 2026
Apply Position
Job Link Share

Job Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Reporting directly to the Manager, Tools and Process Improvement, this candidate will drive improvements in the global process for fraud and safety agents day to day workflows The Difference You Will Make: Be a champion of data-driven decision-making approach and culture to drive continuous performance improvement; Support Tools and Technical system and design changes across all the operational lines, implementing workflow and business process changes building logical process design diagrams and implementing the process design utilizing engineering tools & processes.; Be the Subject Matter Expert on Technical Tools and Processes for Ops across all Fraud and Safety domains staying informed about industry trends, emerging technologies and competitive landscape; Enable the business by connecting the dots between system architecture, implementation, and business workflow enablement A Typical Day: The successful candidate will be an experienced Technology professional with: Ability to decompose any tool into a logical system design and process interaction diagram; Lead business requirements from Ops on technology and tools requirements to cross functional teams in product and engineering, facilitate discussion and influence system design, architecture and prioritization; Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation by understanding the technical and data systems to increase scalability & reliability; Manage cross-functional projects to ensure initiative goals deliveries are on budget and on schedule; Champion continuous improvement philosophy utilizing Lean and Agile methodology

Job Responsibility

  • Be a champion of data-driven decision-making approach and culture to drive continuous performance improvement
  • Support Tools and Technical system and design changes across all the operational lines, implementing workflow and business process changes building logical process design diagrams and implementing the process design utilizing engineering tools & processes
  • Be the Subject Matter Expert on Technical Tools and Processes for Ops across all Fraud and Safety domains staying informed about industry trends, emerging technologies and competitive landscape
  • Enable the business by connecting the dots between system architecture, implementation, and business workflow enablement
  • Lead business requirements from Ops on technology and tools requirements to cross functional teams in product and engineering, facilitate discussion and influence system design, architecture and prioritization
  • Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation by understanding the technical and data systems to increase scalability & reliability
  • Manage cross-functional projects to ensure initiative goals deliveries are on budget and on schedule
  • Champion continuous improvement philosophy utilizing Lean and Agile methodology

Requirements

  • Bachelor Degree in Engineering, or Science preferred
  • 6 years of experience in front office or back office operations related field with minimum 2 years experience in software development improvement in evaluating, implementing and managing tools and technologies
  • A strong team player with high Initiative and demonstrated project management skills
  • Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools
  • Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
  • Proven organizational and leadership skills to motivate and influence others positively to drive for results
  • Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization
  • Be able to manage multiple task simultaneously with minimal direction
  • Proactive and autonomous
  • Excellent verbal and written communication skills
  • Experience implementing system designs conforming to multi-year product or technology strategy
  • Experience as solutions architect or equivalent experience driving end to end business enablement

What we offer

  • bonus
  • equity
  • Employee Travel Credits
Airbnb - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Process & Tools Scalability Specialist

8 matching positions

Process Control Specialist/ Logistics Analyst

Shape the future of global e-commerce as a Process Control Specialist (PCS) at A...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
mygwork.com Logo
myGwork - LGBTQ+ Business Community
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Speak, write, and read fluently in English
  • Experience analyzing numerical data points
  • Experience working with multiple groups of stakeholders
Job Responsibility
Job Responsibility
  • Master Amazon's proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface
  • Innovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions
  • Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels
  • Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs
  • Teach peers and customers with knowledge-sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence
  • Fulltime
Read More
Arrow Right

Senior Process Improvement Specialist

The Senior Process Improvement Specialist will drive operational excellence acro...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
welovesalt.com Logo
Salt
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years in Process Engineering within Cloud or Data Center operations
  • Hands-on experience with ServiceNow, ITIL, and process mapping tools (Miro/Lucid chart/Tableau or any other)
  • Proven ability to design and deploy automation solutions via no-code/low-code platforms
  • Bachelor’s degree in a relevant field
  • Lean Six Sigma (Green/Black Belt), ITIL, or Project Management (PMP/Prince2) certifications preferred
  • Must obtain a Federal Government Clearance
  • Must be based in Sydney
  • Must have unrestricted full work rights
Job Responsibility
Job Responsibility
  • Lead Process Optimization: Design and implement end-to-end processes that improve efficiency and reduce operational risk across engineering and operations
  • Drive OKR Alignment: Translate organizational objectives into measurable outcomes
  • track and report progress using dashboards and KPIs
  • Operationalize Change: Support service transitions, release management, and compliance initiatives with structured frameworks and governance
  • Enable Data-Driven Decisions: Use analytics to identify bottlenecks, quantify waste, and propose improvements that deliver tangible business value
  • Champion Cross-Functional Engagement: Facilitate workshops, manage intake processes, and coordinate dependencies across multiple teams
  • Governance & Reporting: Maintain data hygiene, enforce process standards, and ensure audit readiness for regulated environments
  • Advance Intelligent Automation: Identify opportunities for AI-driven workflows and implement no-code/low-code solutions to streamline operations and enhance scalability
  • Fulltime
Read More
Arrow Right

Business Process Automation Specialist

The Business Process Automation Specialist will be a key member of the Data Tech...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
tmforum.org Logo
TM Forum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in business process automation using low code/no code platforms, including Power Automate
  • Demonstrated ability to integrate systems such as Salesforce and Microsoft 365 (SharePoint, Teams, Exchange)
  • Hands-on experience with AI in automation, including Microsoft Copilot, Copilot Studio, and agent-building
  • Strong understanding of AI best practices, data governance, privacy, and security principles
  • Excellent analytical and problem-solving skills
  • Outstanding communication skills, both verbal and written
  • Ability to work independently and collaboratively within a global, cross-functional team
  • Eagerness to learn new technologies and adapt to changing priorities
  • Strong organizational skills and a systematic approach to work
Job Responsibility
Job Responsibility
  • Design, develop, and deploy automated business processes using Power Automate and other Power Platform tools
  • Integrate enterprise systems such as Salesforce, Microsoft 365, and other SaaS platforms to enable seamless data flow and process automation
  • Leverage AI technologies—including Microsoft Copilot and Copilot Studio—to build intelligent agents and enhance automation solutions
  • Capture and analyze business requirements
  • translate them into effective, scalable automated solutions
  • Collaborate with stakeholders to identify automation opportunities and drive continuous improvement
  • Ensure all automation initiatives adhere to data governance and security standards
  • Document solutions, processes, and best practices for knowledge sharing, compliance, and supportability
  • Monitor, measure, and optimize automation performance and reliability (e.g., error handling, alerting, and resilience)
Read More
Arrow Right

Process Improvement Senior Specialist

FOUR PAWS is the global animal welfare organisation for animals under direct hum...
Location
Location
Austria , Vienna
Salary
Salary:
54000.00 - 59000.00 EUR / Year
four-paws.org Logo
FOUR PAWS International
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Implementation-oriented mindset with a focus on practical and sustainable results
  • Hands-on experience with automation and data tools, particularly Microsoft Power BI and Excel (advanced), and Power Automate
  • Proven experience in process analysis, mapping, and improvement using BPMN standards and tools such as Microsoft Visio (or similar)
  • High intercultural competence and ability to collaborate effectively across diverse global teams
  • Excellent English and strong communication skills
  • Passion for animal welfare and FOUR PAWS' vision and mission
Job Responsibility
Job Responsibility
  • Establishing and continuously improving FOUR PAWS' global Process Management Framework, ensuring consistency and scalability across regions and departments
  • Leading and managing multiple process improvement projects across the organisation, implementing all steps of the methodology (scope, design, documentation, measurement and evaluation)
  • Defining performance indicators and goals for processes and projects, aligning these with FOUR PAWS' strategic goals and objectives
  • Creating and maintaining BPMN process diagrams using Microsoft Visio or similar tools to ensure clarity, accuracy, and alignment across teams
  • Developing and deploying automated workflows using Microsoft Power Automate to streamline repetitive tasks and improve efficiency
  • Using advanced Microsoft Excel skills (including Power Query, pivot tables, and VBA/macros) to perform data analysis, create dashboards, and measure process performance
  • Building Power BI dashboards to track and visualise process performance
What we offer
What we offer
  • Flexible working times with the option of partial remote work
  • A dog-friendly workplace with a dynamic and pleasant work environment
  • Workplace health and wellbeing initiatives
  • Wiener Linien annual ticket (or partial contribution to Klima Ticket) and pension fund after probationary period
  • PAWSdays: extra days off at the end of the year on top of your 25 days of annual leave
  • Birthday leave: extra day off to use around your birthday
  • Fulltime
Read More
Arrow Right

Senior Specialist, Talent Acquisition – Services Sales

Location
Location
United Kingdom , London
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience delivering full-cycle recruitment in complex, matrixed global organisations
  • Strong experience hiring for consulting, sales, or customer-facing roles, ideally with variable compensation exposure
  • Demonstrated ability to advise and influence senior stakeholders, including SVP and EVP leaders
  • Strong understanding of how compensation models influence talent attraction and hiring outcomes
  • Advanced sourcing capability, including direct headhunting and talent mapping
  • Strong business acumen and the ability to turn commercial priorities into talent strategies
  • Highly data-driven, with the ability to interpret insights and drive action
  • Exceptional communication and storytelling skills across diverse audiences and propositions
  • Curiosity about Mastercard's go-to-market model and the products we deliver to customers
  • Experience working across European markets and managing regional complexity
Job Responsibility
Job Responsibility
  • Act as a trusted advisor to SVP- and EVP-level stakeholders across Services Sales in Europe
  • Lead quarterly business reviews with the EVP of Services Sales, sharing hiring performance, market insights, and talent risks
  • Translate business strategy into targeted hiring plans and proactive talent pipelines across Europe
  • Provide data-led market insights and hiring recommendations, including guidance on complex sales compensation structures
  • Advise on how variable pay, incentives, and quota structures affect talent availability and offer competitiveness
  • Own full-cycle recruitment from intake to offer, delivering a high-quality experience for candidates and hiring managers
  • Lead structured intake sessions to define skills, outcomes, success profiles, and role economics
  • Drive efficient, scalable hiring across multiple markets while balancing speed, quality, and stakeholder expectations
  • Partner with HR Business Partners and Total Rewards on offers, compensation positioning, and internal equity
  • Develop direct sourcing strategies, including targeted headhunting for niche and senior talent
  • Fulltime
Read More
Arrow Right
New

Vp, Business Technology

Genius Sports is transforming how enterprise technology is built and experienced...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
geniussports.com Logo
Genius Sports
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading an enterprise technology or business systems function in a fast-moving, commercially driven organization, with direct accountability for both strategic platforms and operational IT delivery. You have an engineering background and have built things, not just managed vendors
  • Deep familiarity with the tools in scope: Salesforce, Atlassian, Zendesk, Microsoft 365, Slack, and AI productivity platforms. You do not need to have run all of them simultaneously, but you need to know how they fit together
  • A track record of translating business requirements into technology decisions, and technology investments into measurable business outcomes
  • Strong commercial instincts. You understand vendor dynamics, know how to negotiate, and do not let the portfolio sprawl
  • Experience managing cross-functional stakeholders at senior level, including Finance, HR, Sales, and Operations leaders who have strong opinions about the tools they use
  • Solid grounding in identity and access management, endpoint management, and IT operations governance, enough to set standards and hold a team accountable. Alongside this, hands-on experience with infrastructure-as-code (Terraform), CI/CD pipelines, cloud platforms (AWS or Azure), and API-layer integration. You can work in code, review it, and build teams that ship it
  • Clear, direct communicator who can present to ExCo and board audiences without jargon and with a sharp focus on business impact
  • Hands-on experience deploying AI and automation tooling in production, including agentic workflows, MCP Servers, or API-integrated AI platforms. A grounded view of where generative AI adds measurable value in an enterprise context, and the governance instincts to deploy it responsibly
  • Experience operating within a SOX-compliant or similarly governed environment is an advantage
Job Responsibility
Job Responsibility
  • Lead the strategy, roadmap, and day-to-day operations for Genius Sports' core business systems, including Salesforce, Atlassian (Jira and Confluence), Zendesk, and Microsoft 365
  • Define the integration architecture between business systems and enterprise platforms, ensuring data flows cleanly between tools without creating operational debt
  • Manage vendor relationships in close partnership with Strategic Sourcing
  • Own the Workday integration layer, working with HR and Finance system owners to ensure data integrity and operational reliability across connected platforms. Position the team as a trusted integration partner as broader Workday ownership evolves
  • Architect and build the internal automation platform that will underpin how Genius Sports automates workflows, integrates systems, and delivers self-service capabilities across the business. This is not a buy-only function: you will be building
  • Own the IaC and DevOps practices for the Business Technology estate, using Terraform, CI/CD pipelines, and infrastructure-as-code standards to ensure platform environments are version-controlled, auditable, and scalable
  • Lead the design and deployment of agentic automation workflows, including integrations built on MCP Servers, AWS Bedrock, Zapier, and API-layer connectors that reduce manual process overhead across business functions
  • Partner with Engineering and Data teams to ensure the internal platform is built to the same standards as product engineering: proper source control, code review, deployment pipelines, and documentation
  • Drive the team's evolution from reactive IT support to proactive platform engineering, embedding engineering culture, practices, and accountability into how the function operates
  • Own the strategy and governance for enterprise AI and productivity tools, including Claude, ChatGPT, and Microsoft Copilot, ensuring deployment aligns with the company's AI governance framework
What we offer
What we offer
  • competitive salary and range of benefits
  • support employee wellbeing and help you grow your skills, experience and career
  • Fulltime
Read More
Arrow Right
New

A&PS Solution Architect Private Cloud

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Slovakia , Bratislavský kraj
Salary
Salary:
5000.00 EUR / Month
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Industry experience - 5 years to 10 years
  • Bachelor's degree in computer science or related field, or equivalent experience
  • Ability to understand the customer's business problem, need, or opportunity and to design an IS solution that appropriately addresses the business problem, need, or opportunity
  • Ability to lead a team of two or more consultants in the completion of one or more architecture, requirements, operational, or implementation deliverables
  • Ability to lead the architectural design, development, deployment, and technical quality of medium to large business unit level IT based solutions (typically within multiple technology or specialty areas)
  • Be able to provide architectural direction for multiple medium sized projects concurrently
  • Understands and applies information system or operational solution related modeling methods and tools
  • Can validate/evaluate if an information systems or operational architecture meets technical requirements and specifications
  • Familiar with multiple architectural, development and operational methodologies (e.g., Zachman, TOGAF, ITSM, ...)
  • Applies appropriate methodologies and SME knowledge to resolve complex business issues
Job Responsibility
Job Responsibility
  • Architect custom solutions of project and program or operational scope
  • Architect reusable solutions of project or operational scope
  • Customize reusable solutions of project and program or operational scope
  • Capture and share architectural IP at the project and program level
  • Oversee the implementation and governance of architectures of project and program or operational scope
  • Contribute to the Architect profession worldwide and across the company businesses
  • Develop for client technically feasible long-term IT strategies and plans
  • Assess business impact of specific technologies/strategies
  • Identify and address technical or operational risks
  • Provide review/input on project activities for medium to large business unit level projects
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Senior Compliance & Fraud Specialist - eCommerce / Performance Marketing

The eCommerce Compliance & Fraud Specialist (internal job title: Senior Network ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
awin.com Logo
Awin Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in affiliate marketing, fraud prevention, adtech, or risk/compliance roles within digital ecosystems
  • Strong, hands-on experience with affiliate fraud detection and prevention, including knowledge of common fraud tactics and evolving methodologies
  • Deep understanding of CPA, CPC, and performance-based marketing models
  • Strong knowledge of affiliate tracking technologies, attribution logic, and conversion flows
  • Advanced analytical capabilities with experience in SQL or equivalent query-based analysis
  • Data visualization tools (Power BI, Tableau, etc.)
  • Proven ability to analyze complex datasets and identify non-obvious patterns
  • Experience working with fraud detection tools, web intelligence platforms (e.g., SimilarWeb), and tracking diagnostics
  • Experience with workflow/ticketing systems (e.g., Salesforce, Zendesk, Asana)
  • Strong problem-solving skills with a proactive, investigative mindset
Job Responsibility
Job Responsibility
  • Lead complex, high-impact fraud investigations across publishers, partners, and traffic sources
  • Identify sophisticated fraud schemes (e.g., attribution manipulation, cookie stuffing, incentive abuse, lead fraud, paid search abuse, extension-based activity, etc.)
  • Act as an escalation point for challenging or ambiguous cases within the team
  • Make informed enforcement decisions balancing risk, commercial impact, and fairness
  • Conduct in-depth reviews of publisher business models, traffic acquisition strategies, and monetization methods
  • Evaluate CPA, CPC, and hybrid performance models for risk exposure and abuse potential
  • Monitor lifecycle and behavioral signals across publisher activity to proactively identify risks
  • Partner closely with internal stakeholders to assess onboarding and ongoing publisher quality
  • Perform advanced data analysis using tools such as SQL, Power BI, DataBricks, or equivalent platforms
  • Build and refine repeatable analytical frameworks for fraud detection and monitoring
What we offer
What we offer
  • Flexi-Week: a flexible four-day Flexi-Week at full pay and with no reduction to annual holiday allowance
  • Variety of different paid special leaves
  • Remote Working Allowance: monthly allowance to cover part of running costs
  • Support in setting up remote workspace appropriately
  • Flexi-Office: hybrid/remote work possibilities to work across Awin regions
  • Development: access to Awin Academy training suite covering a wide range of skills
  • Virtual social activities via 'Life @ Awin' hub
  • Diverse and inclusive culture
  • Fulltime
Read More
Arrow Right