Process Support Specialist Job at Robert Half (Shakopee)

Process Optimization Support Specialist

The Process Quality & Training Support Specialist is responsible for evaluating ...

Location

United States , Houston

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration or related field
3+ years of experience preferable in healthcare industry
Strong analytical skills and attention to detail
Must possess the ability to manage & prioritize multiple tasks and solve problems quickly
Demonstrated ability to lead with indirect authority cross-functionally
Continuous Improvement experience desired
Proficient in Microsoft Office with strong Excel & PowerPoint skills
Applicants must be authorized to work for any employer in the U.S.

Job Responsibility

Evaluate the effectiveness and efficiency of processes, identify non-conformities, and recommend improvements to ensure compliance with quality standards and best practices
Design and execute audit plans to assess process performance
Collect and analyze data from audits, identify trends, and provide insights to drive process improvement
Review processes to ensure they conform to best practices, regulations, and quality standards
Work closely with various departments to understand their processes, provide guidance on quality issues, and support the implementation of improvements
Prepare comprehensive reports detailing audit findings, recommendations, and action plans to address non-conformities
Contribute to organizational initiatives aimed at improving quality and efficiency
Provide guidance to managers on BAXU & Allego groups, curricula, and training materials
Partner with Global Learning Solutions to design and maintain learning structure in Learning Management System
Support and lead the Document Control process, overseeing policies and job instructions

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)

Fulltime

Process Optimization Support Specialist

The Process Quality & Training Support Specialist is responsible for evaluating ...

Location

United States , Houston

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree in business administration or related field. Relevant experience and/or appropriate certifications may be substituted
3+ years of experience preferable in healthcare industry
Strong analytical skills and attention to detail
Must possess the ability to manage & prioritize multiple tasks and solve problems quickly
Demonstrated ability to lead with indirect authority cross-functionally
Continuous Improvement experience desired
Proficient in Microsoft Office with strong Excel & PowerPoint skills

Job Responsibility

Evaluate the effectiveness and efficiency of processes, identify non-conformities, and recommend improvements to ensure compliance with quality standards and best practices
Design and execute audit plans to assess process performance
Collect and analyze data from audits, identify trends, and provide insights to drive process improvement
Review processes to ensure they conform to best practices, regulations, and quality standards
Work closely with various departments to understand their processes, provide guidance on quality issues, and support the implementation of improvements
Prepare comprehensive reports detailing audit findings, recommendations, and action plans to address non-conformities
Contribute to organizational initiatives aimed at improving quality and efficiency
Provide guidance to managers on BAXU & Allego groups, curricula, and training materials
Partner with Global Learning Solutions to design and maintain learning structure in Learning Management System
Support and lead the Document Control process, overseeing policies and job instructions

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Process Optimization Support Specialist

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Houston

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree in business administration or related field
3+ years of experience preferable in healthcare industry
Strong analytical skills and attention to detail
Must possess the ability to manage & prioritize multiple tasks and solve problems quickly
Demonstrated ability to lead with indirect authority cross-functionally
Continuous Improvement experience desired
Proficient in Microsoft Office with strong Excel & PowerPoint skills

Job Responsibility

Evaluate the effectiveness and efficiency of processes, identify non-conformities, and recommend improvements to ensure compliance with quality standards and best practices
Design and execute audit plans to assess process performance
Collect and analyze data from audits, identify trends, and provide insights to drive process improvement
Review processes to ensure they conform to best practices, regulations, and quality standards
Work closely with various departments to understand their processes, provide guidance on quality issues, and support the implementation of improvements
Prepare comprehensive reports detailing audit findings, recommendations, and action plans to address non-conformities
Contribute to organizational initiatives aimed at improving quality and efficiency
Provide guidance to managers on BAXU & Allego groups, curricula, and training materials
Partner with Global Learning Solutions to design and maintain learning structure in Learning Management System
Support and lead the Document Control process, overseeing policies and job instructions

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Patient Support Specialist, Manila (UK Support)

Support our 5 clinics’ patients through a range of conditions, primarily via ema...

Location

United Kingdom

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc)
You have an interest in healthcare and wellness, or experience in the healthcare space or allied services
You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers
You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
You are willing to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off

Job Responsibility

Support our 5 clinics’ patients through a range of conditions, primarily via email
Support our UK market (mid-shift/night shift)
Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
Identify opportunities to improve our products, processes or service

What we offer

sick leave
maternal/paternal leave
compassionate leave
vacation leave
Personal health days leave and budget
Reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents
Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF)
13th month pay
Transportation allowance to support your expenses when reporting to our Makati office
Annual professional development budget and additional leave credits

Fulltime

Senior COE Specialist I - Premium Support Specialist

Uber for Business (U4B) is rapidly expanding and is positioned to be the next gr...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Experience in B2B customer support, sales, or account management
Craftsmanship service: provide exceptional support and ensure customer satisfaction, resolving complex inbound or outbound issues sometimes without well-documented SOPs, including outbound phone support when necessary
Root cause analysis: conduct analysis to identify underlying issues and present findings when requested by stakeholders by following up with teams like bugs/outages teams, jira teams and risk teams
Stakeholder collaboration: work closely with both internal and cross-functional stakeholders to resolve urgent issues across various Uber for Business products
Insight generation: produce actionable insights such as inefficient SOPs, content updates & patterns of fraud from support activities and highlight to Team Leaders

Job Responsibility

PSS client inflow management: drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and messaging (possibly Zoom also)
Stakeholder management: collaborate effectively with U4B Sales/Account Managers and Implementation Leads to keep them apprised of client concerns, with possible client onsite visits
Project management: plan and execute projects to improve the customer experience for U4B admins and clients
BAU efficiency: ensure BAU for U4B continues to run efficiently and smoothly
Be the subject matter expert for all the products that U4B has to offer and identify process and policy gaps to mitigate them accordingly
Maintain PSS dashboard and send monthly progress reports to the administrators
Analyze data using basic SQL and Google Sheets on customer’s U4B account and then using that data to make recommendations to the client, where applicable
Proactively identify trends or impending issues and inform your client to minimize disruption to their service
Join team meetings to share relevant updates and roadblocks
Monitor U4B account transactions to ensure accuracy and promptly identify and resolve any discrepancies in payments

New

Branch Support Specialist

Location

United States , Salinas

Salary:

22.00 - 25.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Prior work experience in a professional administrative environment
Able to focus and multi-task in a busy environment
Ability to successfully handle stressful situations in a calm and professional manner
Effective management skills
able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Job Responsibility

Maintain employee personnel, medical, and benefit files
maintains branch I-9 files in accordance with company policies and legal policies
Assist Corporate Human Resources with the annual open enrollment process
provide first-line answers to benefit related questions or works with corporate benefits to identify answers for employees
Oversee administration of company uniform program, including sizing, issuance of uniforms, timely return of uniforms, assistance with replacements, and maintaining all paper and electronic files associated with the program
Assist with the workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return to work programs
Receive initial notices from employees and supervisors for leave of absence requests/needs and coordinates with Corporate LOA department to provide initial information and oversee flow of related paperwork
Maintain post-hire WinTeam data entry
coordinatee with Payroll to ensure changes are completed properly
respond to questions as needed

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

New

Branch Support Specialist

Allied Universal® is hiring a Branch Support Specialist. The Branch Support Spec...

Location

United States , Philadelphia

Salary:

20.22 - 21.22 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Prior work experience in a professional administrative environment
Able to focus and multi-task in a busy environment
Ability to successfully handle stressful situations in a calm and professional manner
Effective management skills
able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Job Responsibility

Maintain employee personnel, medical, and benefit files
maintains branch I-9 files in accordance with company policies and legal policies
Assist Corporate Human Resources with the annual open enrollment process
provide first-line answers to benefit related questions or works with corporate benefits to identify answers for employees
Oversee administration of company uniform program, including sizing, issuance of uniforms, timely return of uniforms, assistance with replacements, and maintaining all paper and electronic files associated with the program
Assist with the workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return to work programs
Receive initial notices from employees and supervisors for leave of absence requests/needs and coordinates with Corporate LOA department to provide initial information and oversee flow of related paperwork
Maintain post-hire WinTeam data entry
coordinatee with Payroll to ensure changes are completed properly
respond to questions as needed

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

New

Sales Support Specialist

We are looking for a detail-oriented and proactive Sales Support specialist to j...

Location

United States , Medina

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in an office environment, preferably in a sales support role
Proficiency in Microsoft Excel and Outlook, with the ability to learn new tools quickly
Strong customer service skills, including the ability to handle multiple tasks simultaneously
Basic understanding of order entry and payment processing procedures
Excellent attention to detail and organizational skills
Ability to communicate effectively with internal teams and external clients
Experience in retail or similar industries is a plus
Willingness to work onsite in Medina, Minnesota, with potential flexibility after employment begins

Job Responsibility

Process and manage incoming sales and purchase orders with accuracy and efficiency
Verify the accuracy of data in orders and make necessary updates as required
Handle expedited requests for rush orders and ensure timely updates for shipping and sales data
Collaborate with vendors to negotiate pricing and facilitate smooth communication
Review pending orders and address specific customer requests to maintain high service standards
Communicate with the sales team and clients to resolve queries and obtain missing information
Process payments, send invoices, and provide tracking information to customers
Assist in managing open sales and purchase orders to ensure operational efficiency
Prepare quotes for house accounts and support the team with administrative tasks
Perform data entry related to sales metrics and other essential information

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

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Process Support Specialist

Job Description

Job Responsibility

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