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Robert Half Logo Robert Half · Customer Service

Process Support Specialist

United States, Shakopee · Job Posted April 27, 2026
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Job Description

Join a high-volume Customer Service team as an Order Entry & Ecommerce Specialist. You will play a key role in processing quotes, orders, and supporting both internal sales teams and external customers. This is a dynamic role where priorities shift daily. If you thrive in a fast-paced environment and take pride in delivering accurate, timely support, this is a great opportunity to make an immediate impact. We’re looking for someone who is adaptable, detail-oriented, and motivated to contribute to a collaborative team where great service truly matters.

Job Responsibility

  • Enter quotes and orders into Salesforce
  • majority of work is data entry
  • Create and manage users for the ecommerce platform (e-shop)
  • Provide day-to-day customer service and administrative support, including order entry and responding to customer inquiries via the ticketing system (Freshdesk)
  • Ensure accuracy of pricing, freight information, and completion of order quality assurance
  • Support sales teams by preparing quotes and sending approvals
  • Assist with process support, including credits, returns, and web shop setups
  • Handle incoming calls (5–10 daily) via phone queue
  • Participate in internal Teams meetings
  • Adapt to changing tasks, supporting various administrative needs as required

Requirements

  • Clear written and verbal communication skills with the ability to explain procedures in a concise manner
  • Demonstrated technical aptitude (ability to quickly learn and set up users in web platforms)
  • Experience with Salesforce, Outlook, Office 365, Excel
  • Freshdesk and SAP preferred (training provided)
  • Strong attention to detail and ability to multitask
  • Self-starter with flexibility to navigate shifting priorities and limited direct supervision
  • Proven customer service and administrative skills

Nice to have

  • Freshdesk
  • SAP

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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