Process Strategy and Optimization Lead Job at Airbnb

Process Strategy and Optimization Manager

The Process and Strategy Optimization (PSO) team within Fraud and Safety Operati...

Location

United States

Salary:

129000.00 - 152000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Engineering, Science, or a related field (Engineering preferred)
10+ years of experience in front- or back-office operations
6+ years in process improvement, transformation, or strategic program delivery
Demonstrated success driving continuous improvement and operational optimization in complex, global organizations
Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs
Experience implementing quality assurance frameworks and process governance to maintain high operational standards
Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment
Strong organizational, project management, and stakeholder communication skills
Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments

Job Responsibility

Translate operational needs into product, policy, and system requirements
Drive strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans
Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends
Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains
Lead cross-functional project teams to deliver initiatives on time and within budget
Champion continuous improvement, fostering Lean and Agile principles through training, mentoring, and hands-on leadership of improvement projects
Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization
Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights
Collaborate closely with PSO peers, contributing to the growth, cohesion, and strategic maturity of the team

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Privacy, Data Transfers and Records Management Risk and Strategy Lead

The Privacy, Data Transfers and Records Management Risk and Strategy Lead is pri...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in management consulting, strategy consulting or risk management, including experience overseeing functional operations
Strong understanding and experience with governance programs and risk appetite frameworks
Demonstrated ability to execute strategic initiatives and drive business value
In-depth knowledge of risk and control frameworks
Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
able to drive consensus, and influence relationships at all levels
Collaborates effectively by building partnerships and working well with others to meet shared objectives
Ability to gain confidence and trust of others through honesty, integrity and authenticity
Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between understanding the “big picture” while paying close attention to detail

Job Responsibility

Responsible for overseeing and coordinating 1LoD risk appetite activities for the IMPaCT Function
Responsible for overseeing the IMPaCT functions business execution activities, including financial management, communications and compliance with Citi risk and controls frameworks
Deliver the IMPaCT Functions enterprise risk appetite metic strategy (including metric production activities where required) and coordinate with multiple teams across the IMPaCT function to ensure effective processes
Influences and negotiates with senior leaders (across multiple functions)
Collaborate with Technology, Operations, Information Security, Risk management, Compliance and other organizations across Citi to develop and implement effective solutions and process delivery, including technology investment request optimization for IMPaCT technology solutions
Preparation of clear, accurate and timely reports and escalations on risks, risk mitigation measures and compliance activities

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Director, KYC and Onboarding Horizontals Business Strategy and Execution Lead

Are you looking for a career move that will put you at the heart of a global fin...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Demonstrated experience in leading the execution and implementation of complex business strategies, target operating models, and digital transformation initiatives
Deep understanding of KYC processes, client onboarding lifecycle, regulatory requirements, and compliance standards within the financial services industry
Proven ability to manage complex, end-to-end implementations involving multiple stakeholders, including internal teams, external vendors, and cross-functional departments
Exceptional ability to liaise with and influence senior leadership, business lines, technology, operations, and compliance teams, driving consensus and strategic alignment
Extensive experience in designing and implementing digital solutions, optimizing client journeys, and enhancing user experience for onboarding and KYC processes. Familiarity with digital client portals, customer journey mapping, and UX principles
Proficiency in establishing KPIs, metrics, risk management, and governance frameworks to monitor program effectiveness and drive continuous improvement
Strong capability in end-to-end process re-engineering and optimization, with a focus on streamlining workflows and integrating disparate functions (e.g., KYC into Onboarding)
Experience in developing and executing data and document strategies, including leveraging AI solutions for document storage, processing, search, discovery, and automation
Familiarity and practical experience with Agile development methodologies and tools, particularly in a large-scale enterprise environment
Excellent written and verbal communication skills, with the ability to articulate complex strategies and progress to diverse audiences, including executive leadership

Job Responsibility

Lead the execution and implementation of the firm's TOM for KYC and Client Onboarding, ensuring alignment with overall program goals and regulatory requirements
Drive the design and coordination of end-to-end execution activities to optimize processes and streamline client journeys for both onboarding (including integrated KYC) and periodic KYC reviews
Act as a central coordination point and actively liaise with stakeholders across Business Lines, Operations, Technology, and Compliance to drive the design and implementation of digital solutions, workflows, and capabilities that meet strategic business objectives
Ensure client journeys for KYC and onboarding consistently deliver a seamless, intuitive, and high-quality experience, aligned with strategic goals and TOM
Establish and manage robust processes for assessing and prioritizing technology and non-technology change requests (Book of Work) from Business, Operations, and Second Line of Defence, while mitigating the impact of regulatory changes on operational processes and client experience
Partner with Operations, Technology, Data, and AI teams, in close collaboration with Lines of Business, to create centralized, scalable capabilities that support common activities and can be leveraged across Citi
Drive and execute a firm-wide data and document strategy, leveraging AI solutions for document storage, processing, and search and discovery to enable automated data and documentation reuse across functions and Lines of Business
Establish and monitor key performance indicators (KPIs) and metrics to track the progress and effectiveness of the firm-wide KYC and onboarding strategy, providing actionable insights for continuous improvement and strategic adjustments

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Director, Trade Data Strategy and Management Lead

Are you looking for a career move that will put you at the heart of a global fin...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant experience in data strategy, data management, or related consulting roles within financial services, with a number of years in a leadership capacity
Strategic Data Road mapping: Proven ability to architect and articulate a clear data strategy that directly supports business objectives, encompassing data acquisition, storage, processing, and consumption. This includes defining investment plans and roadmaps for data initiatives
Data Governance Frameworks: Deep expertise in establishing and enforcing robust data governance policies, standards, and procedures (e.g., data ownership, data stewardship, metadata management, data lineage). Critical for ensuring data quality, compliance, and trustworthiness
Data Quality Management: Proficiency in implementing methodologies and tools for data profiling, cleansing, validation, and continuous monitoring to ensure high data accuracy and reliability
Regulatory Compliance (Financial Services): In-depth understanding of data-related regulations and compliance requirements within the financial industry (e.g., GDPR, CCPA, BCBS 239, data privacy laws). This includes translating regulatory needs into actionable data policies
Data Architecture & Modelling Concepts: Strong conceptual grasp of data architecture principles (e.g., data warehousing, data lakes, data meshes), data modelling techniques, and database technologies
Strategic Leadership: Visionary leadership to drive complex data initiatives, inspire teams, and foster a data-driven culture across the organization. This includes setting OKRs and KPIs for data initiatives
Team Leadership & Development: Proven ability to build, lead, mentor, and develop high-performing data management teams, including data managers and specialists. Credibility to C-suite level across all aspects of data and data services
Cross-Functional Collaboration & Influence: Exceptional skills in collaborating with diverse stakeholders (e.g., Business Heads, Technology, Operations, Legal, Risk, Compliance) to align on data strategies, secure buy-in, and drive adoption
Executive Communication & Presentation: Ability to communicate complex data concepts, strategies, and insights clearly and concisely to senior management and non-technical audiences, influencing decision-making

Job Responsibility

Lead the definition and execution of the Trade Data Strategy and roadmap, ensuring alignment with LOB product visions, design, channel alignment, on-premise and cloud data strategy for the business and overall product experience
Manage a team of data managers responsible for delivering the Technology Book of Work specifically assigned to Data Strategy initiatives
Act as the Trade product representative within Data ART (Agile Release Train) scrum teams, collaborating with Technology and Operations to ensure the successful achievement of Data Objectives and Key Results (OKRs) defined by technology investments
Work in partnership with Data Governance team to implement robust data governance model, data quality, and data management frameworks across TWCS to ensure data integrity, security, curation, and conformity of data to Citi standards and policies. and accessibility
Collaborate with Data Engineering teams to define requirements for data architecture, infrastructure, connectivity to internal and external data sources, and tools that support the overall data strategy
Identify opportunities to leverage data for business growth, operational efficiency, and enhanced client experience within the Trade business
Stay abreast of emerging data technologies, industry trends, and regulatory developments related to data management and analytics in the financial services sector, incorporating relevant insights into the TWCS data strategy
Establish and monitor key performance indicators (KPIs) and metrics to measure the success and impact of data initiatives, regularly reporting progress to senior management and stakeholders
Lead the creation of TWCS external data services (e.g., on-line reporting, cash-flow analytics services, asset and data marketplaces, billing information), the self-serve data consumption strategy and plan
Drive data-driven decision-making processes by providing insights and recommendations based on comprehensive data analysis

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Lead Analyst, Credit Card Strategy and Analytics

OneMain Financial is looking for a Lead Strategy Analyst to join our Card Analyt...

Location

United States , Charlotte

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

Bachelor’s degree (Graduate Preferred) in a quantitative discipline, such as Engineering, Statistics, Economics, Business Management, or Computer Science
3+ years of related experience required
SQL knowledge highly preferred
SAS experience preferred
Strong Excel/MS Office skills required
3+ years of experience in a complex, data-driven problem-solving environment
Lending or consumer finance industry experience preferred

Job Responsibility

Working with various partners the role will have responsibilities of reporting, strategy implementation, strategy validation, and ad-hoc analyses including customer segmentation, competitive analysis, sensitivity analysis, and modeling
Under manager guidance, design, recommend, document, and execute targeting optimization using multiple disparate data sources
Utilize data query tools (SQL, SAS, Python) and analytical software to develop, test, and execute new strategies
Implement quality control processes to ensure data accuracy
Continually enhance existing processes and reporting through automation, quality control, presentation, and insights
Effectively summarize and present results and insights to management
Innovative and capable of developing a highly analytical approach to solving problems

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (11 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Access to Talkspace and Hinge for on-demand physical therapy via an app
Family back-up care

Fulltime

Associate Scientist, Process Development (Process Validation & Business Strategy)

In this vital role you will be a part of the Process Development Drug Substance ...

Location

United States , Holly Springs

Salary:

97377.00 - 118653.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 3 years of Process Development or Scientific experience
Master’s degree and 1 years of Process Development or Scientific experience
2 – 4 years of experience in a Biotech/Pharma Process Development, MFG, QC, or laboratory role
Knowledge in broad aspects of biologics processing, for example cell culture, purification, analytical methods, or product quality attributes
Familiarity in operational aspects of process development lab or commercial biopharma manufacturing
Experienced with software such as Holistic Lab Execution Environment (HLEE), Tableau, MS PowerBI, spotfire, and/or databricks
Able to apply digital tool skills to solve business process issues and evaluate opportunities for process improvements
Excellent written and verbal communication
Be a self-starter with the ability to take on several projects at one time.

Job Responsibility

Lead and develop the Process Development safety, training, and compliance monitoring operation
Holistic Lab Execution Environment (HLEE) champion for the process development lab
Develop digital tools to improve business process efficiencies and identify bottlenecks within the process development operation
Develop digital tools to support process validation and process monitoring activities
Support and develop the Amgen North Carolina (ANC) PD DST knowledge management ecosystem, alignment of ANC PD business process to network practice, and optimizing the ANC PD business process
Provide process floor or lab support as required.

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Fulltime

New

Vendor Digital Sales: Sales Strategy Lead

In the SME&C Global SMB Team, the Vendor Digital Sales team is at the leading ed...

Location

United States , Multiple Locations

Salary:

130900.00 - 272300.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience
6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance
Master's Degree in Business Administration or related field AND 5+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 7+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience OR equivalent experience

Job Responsibility

Lead the design and campaign orchestration across Top Growth Accounts and Scale motions in collaboration with Program Managers
Analyze sales metrics and market data to identify areas for process optimization
Collaborate with leadership and stakeholders to align sales strategies with company objectives
Align with digital customer outreach, sales enablement and AI transformation initiatives
Monitor and report on the impact of enablement levers and programs to drive continuous improvement of sales campaigns
Lead and orchestrate with leaders in change management processes
Establishes and maintains key points of contact with internal teams
Manages and cultivates relationships with leaders of internal teams
Builds relationships with senior leadership executives
Acts as an advisor to senior leadership on a particular area of expertise and market awareness to inform strategic sales planning decisions

Fulltime

Operations Strategy Lead

Location

United States , Somerville

Salary:

135000.00 - 220000.00 USD / Year

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Bachelor’s degree required, preferably in Supply Chain Management, Business, Engineering, or a related technical discipline
Master’s degree (MBA or MS) strongly preferred
10+ years of progressive experience in operations strategy, logistics, or supply chain, with a proven track record of leading complex, global projects in a fast-paced environment
Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and turn complex challenges into clear, executable plans
Excellent communication and stakeholder management skills
a natural "diplomat" who can influence C-level executives and warehouse managers alike
A proven ability to act as a strategic partner to leadership, providing the analytical rigor and project management discipline necessary to drive organizational transformation
A results-driven leader with a passion for building world-class operations and a commitment to operational excellence

Job Responsibility

Lead the development and execution of the global fulfillment and logistics roadmap, ensuring all strategic projects align with high-level growth objectives and margin targets
Oversee the end-to-end management of "heavy lift" operational transitions, including 3PL migrations, new warehouse launches, and the integration of advanced fulfillment technologies
Direct cross-functional alignment for New Product Introductions (NPI), architecting the supply chain readiness plans that ensure seamless global launches across multiple regions
Implement a culture of continuous improvement by identifying systemic bottlenecks in our Order-to-Delivery lifecycle and designing scalable solutions to eliminate them
Collaborate with Finance, Sales, and Product leadership to build robust "what-if" scenario models for market expansion, carrier shifts, and inventory positioning
Drive the evolution of our global delivery strategy, moving the organization toward hyper-accurate "Estimated Delivery Dates" and optimized shipping margins through technical and process innovation
Integrate diverse regional requirements into a unified global operating model, ensuring that as we scale, our processes remain consistent, efficient, and data-driven
Mentor and influence a high-performing global team, acting as a force multiplier for the leadership team and fostering an environment of accountability and strategic thinking

What we offer

Robust equity program to build future wealth through RSUs
Comprehensive healthcare coverage (Medical, Dental, Vision)
401K matching and access to financial advisors
Generous paid Parental Leave (up to 16 weeks)
Tenure-based paid Sabbatical Leave (up to 6 weeks)
Flexible Out of Office Plan – Take time when you need it
Ample on-site parking & pre-tax commuter benefits
Healthy on-site lunches, snacks, beverages, & treats
Regular sponsored professional development opportunities
Many opt-in culture events across our diverse community

Fulltime

Select Country

Process Strategy and Optimization Lead

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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