CrawlJobs Logo

Process Specialist (IMC)

capitalone.com Logo

Capital One

Location Icon

Location:
Philippines , Muntinlupa City

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

To support the network through real-time monitoring of trends, volumes, file and transactions, and react by activating the appropriate levers. Ensure all business processes are working as designed to meet customers and stakeholders’ needs.

Job Responsibility:

  • Real Time Monitoring and Management: Monitor all daily critical metrics and trigger escalation procedures when thresholds are reached to ensure operational goals are met
  • Stay on top of email and chat engagements, including other public channels the team is manning
  • Maintain daily dashboards, prepare and send daily reports
  • Conduct analysis and recommend solutions to real time performance issues
  • Partner with global teams to ensure appropriate support and health of the network
  • Incident Management: Act as point of contact for operations to convey technical difficulties and servicing challenges
  • Be a liaison for resolvers to collect and validate information needed for troubleshooting
  • Monitor and track reported incidents, perform reviews and provide reports to close the loop
  • Manage bridge lines, including sending of communications to stakeholders to drive awareness at every stage of an incident
  • Ensures all outstanding issues are escalated and resolved timely and accurately
  • Administrative: Perform audits, reviews and care for internal summary emails
  • Manage Handoff emails, Event monitoring (eg weather, civil), leadership ad hoc and asks
  • Support or rotate to other work towers as needed
  • Maintain Process documentation and governance
  • Autonomously prioritize assigned tasks as necessary
  • Identify process improvements and make recommendations to drive these to implementation

Requirements:

  • Educational Background: College level or equivalent work experience
  • 1.5 years of relevant process management or working experience in a call center environment
  • Proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills
  • Strong analytical and organization skills
  • Creative decision making, able to think outside-the-box real-time as data/information are made available
  • Proven ability to work in a fast-paced, iterative cycle with multiple deliverables under schedule deadlines
  • Strong communication skills with the ability convey technical concepts in an easy to understand manner
  • Strong attention to detail and a sense of urgency in escalating and resolving outstanding issues
  • Can work effectively both in a team environment or independently

Nice to have:

  • Applies sound business Judgment to execution, customer-first mentality
  • Strong collaborative drive with the ability to influence the course of the conversation as needed
  • Methodical, procedural and able to work through challenges in the ‘gray’
  • Calm under pressure, maintains a positive approach specially during discovery/troubleshooting stages
  • Highly proficient in both verbal and written communication, able to effectively liaise between different parties
  • Has a strong sense of continuity and able to ‘fill’ the events of the day, asks questions if uncertainties are present
  • Able to self-direct, good work ethic, can operate with minimal supervision
What we offer:
  • Healthy Body, Healthy Mind: You have options and we have the tools to help you decide which health plans best fit your needs
  • Save Money, Make Money: Secure your present, plan for your future and reduce expenses along the way
  • Time, Family and Advice: Options for your time, opportunities for your family, and advice along the way

Additional Information:

Job Posted:
January 20, 2026

Icon
Capital One - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Process Specialist (IMC)

New

Sr. Process Specialist, Integrated Mission Control (IMC)

To assist the Principal Process Specialist in managing the administration of Wor...
Location
Location
Philippines , Muntinlupa City
Salary
Salary:
Not provided
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Total of 18 months of experience in a call center operations environment
  • Knowledge of call center business processes
  • Strong analytical skills and has the ability to analyze data impact for large Queues and call center operations performance management data
  • Results orientation with an emphasis for action, versatility, and adaptability
  • Critical thinking and problem solving skills
  • Strong communication skills
  • Management mindset with sound judgment
  • Ability to self-drive and work effectively with others
  • People management skills, including team formation, collaboration, and influencing (as applicable)
Job Responsibility
Job Responsibility
  • Supervises a team or manages assigned sub-function
  • Capacity and Footprint Execution
  • Schedule and Absence Management
  • Access Delivery and Governance
  • Intraday Management
  • People Development
  • Management Information
  • Risk Management
  • Ambassador of Culture and Values
  • Process Improvement
What we offer
What we offer
  • Healthy Body, Healthy Mind
  • Save Money, Make Money
  • Time, Family and Advice
Read More
Arrow Right
New

Senior Business Manager (Sales) Data Centre

Onnec Group are a leading independent technology partner and global integrator, ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience selling IT & Infrastructure and/or data centre solutions to end-users is essential
  • Understanding of the IT infrastructure industry and its various elements is essential
  • Proven experience in a senior (global or regional) sales leadership role, driving growth and expansion initiatives
  • Proven experience leading a team demonstrating the ability to motivate and inspire teams
  • Strong business and commercial acumen
  • RFP process (Sales Processes)
  • Familiarity in utilising Sales Database – CRM
  • People centred person who enjoys interacting with lots of different stakeholders
  • Excellent communication skills
  • Results-orientated
Job Responsibility
Job Responsibility
  • Target end-users in key sectors locally and globally
  • Promote Onnec’s brand and comprehensive portfolio of solutions
  • Secure new clients and drive business growth
  • Ensure clients benefit from Onnec’s full range of infrastructure services
  • Play a critical role in shaping a world-class global sales force – hiring, training, mentoring, and retaining top talent
  • Account Management: Managing and sustaining accounts and maximising revenues
  • Being accountable for and managing quarterly account planning / strategy and pipeline
  • Involved in commercial decisions that impact the revenue streams of those accounts
  • Liaising with marketing to manage integrated campaign execution
  • Identifying market trends to grow incremental revenue / opportunities
Read More
Arrow Right
New

Used Car Sales Executive

Renault Cardiff is looking for an experienced motor retail sales executive to jo...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
25500.00 - 51000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in motor vehicle retail preferably with a main dealer
  • Excellent communication and negotiation skills
  • Ability to deliver outstanding customer service
  • Determination to succeed and professionalism
  • Full UK driving licence (automatic only licence holders will be considered)
Job Responsibility
Job Responsibility
  • Selling used cars from the popular Renault and Dacia ranges and other manufacturers
  • Selling add-ons, e.g. finance, insurance, extended warranties, service plans and other add-ons
What we offer
What we offer
  • A demonstrator car from day one and a company car after 1 month’s service
  • 33 days annual leave including Bank Holidays
  • Holiday Buy / Sell scheme
  • Pension scheme with life assurance
  • Enhanced Maternity and Paternity leave
  • Share options
  • Gym membership discount
  • Cycle-to-work scheme
  • Discounts on company products and services
  • Superb career opportunities Group-wide
  • Fulltime
Read More
Arrow Right
New

Sr Tech Maintenance Facility

This is where we make life-saving products. You have a thorough understanding of...
Location
Location
United States , Round Lake
Salary
Salary:
60000.00 - 90000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED equivalent required, technical certifications a plus
  • Associates degree in technical discipline or above a plus
  • 3 or more years maintenance experience preferred
  • 2 or more years of maintenance experience with related Associates degree
  • 1 or more year of maintenance experience with related Bachelor degree
  • Prior experience working in an FDA regulated environment preferred
  • Must have experience with basic hand tools and electrical meters.
  • Show an active interest in self-improvement and training, including in maintenance techniques and new equipment technologies.
  • Strong troubleshooting skills.
  • Ability to read and understand mechanical, electrical drawings, flowcharts, and/or other technical drawings.
Job Responsibility
Job Responsibility
  • Take a proactive role in safe work practices and lead by example.
  • Responsible for daily checks and maintenance activities in the facility areas.
  • Conducts preventive and planned maintenance activities as required.
  • Responsible for knowing and following all safety and compliance requirements and maintaining cleanliness within work area.
  • Follows written instructions such as standard operating procedures and preventive maintenance instructions and performs proper record keeping following Good Documentation Practices (GDP) including accurate and timely documentation.
  • Trouble-shoots, repairs and maintains a wide range of equipment, such as: boilers, air compressor, stills, air handlers, motors, programmable logic controller (PLC) systems (Siemens, Allen Bradley, etc.), temperature controllers, variable speed drives, and electrical systems up to 480v, 3ph.
  • Performs tasks such as equipment relocations, crating or uncrating of parts, mechanical adjustments and alignments, identifying and ordering of spare parts, documenting all work, clean-up before leaving job, attending relevant training and meetings.
  • Participates continuous improvement projects and upgrades.
  • Personal protective equipment must be worn in accordance with all safety requirements.
What we offer
What we offer
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Fulltime
Read More
Arrow Right
New

Cluster Residential Child Care Worker

If you enjoy working with children and have the resilience to deal with challeng...
Location
Location
United Kingdom , Leeds
Salary
Salary:
34719.00 - 36248.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A flexible approach to your work pattern
  • Dedication to safeguarding our children and young individuals
  • A strong desire to obtain qualifications and continue your personal development
  • Confident and resilient nature
  • A valid, full UK driver's license is required (all homes possess a manual vehicle)
  • A kind and supportive nature
  • Patience and the ability to cultivate non-judgmental relationships
  • An engaged and attentive listener
  • A creative ability to have fun and learn new skills
  • Excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Daily home life, such as driving our children to and from school, appointments, and visits
  • Teach valuable life skills, including meal preparation and household chores
  • Creating lasting memories through engaging activities, outings, and holidays
  • Provide support tailored to the young person's needs, either one-to-one or two-to-one
What we offer
What we offer
  • Cash-back healthcare plan - Medicash
  • 5.6 weeks annual leave per annum
  • 100% funding for your Level 3 SVQ /NVQ qualification in Residential Child Care
  • Auto-enrolment into our salary sacrifice pension scheme (Scottish Widows)
  • Cash-back health care plan via Medicash
  • Blue Light Card – for store discounts
  • Meals are provided during your shift
  • Fulltime
Read More
Arrow Right
New

Receptionist

GAUCHO is looking for an enthusiastic and experienced Receptionist to join our G...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
14.79 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be a team player
  • Work well within a fast-paced environment
  • Demonstrate a positive approach to own role and teamwork
  • Be friendly, welcoming and approachable
  • Be professional and respectful at all times
  • Have fun and create a warm and welcoming atmosphere at reception
Job Responsibility
Job Responsibility
  • Work with the reception team to offer an unforgettable experience to all Gaucho guests on arrival, departure and during their visit
  • Ensure all GAUCHO reservations are processed professionally and accurately
  • Support and assist the management team to maximise sales revenues through cover driving and business optimisation
  • Be the face of GAUCHO and demonstrate service excellence through heightened hospitality
What we offer
What we offer
  • 50% off your food bill at all GAUCHO’s
  • Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform
  • Career development and progression
  • Breakfast and dinner provided on every shift worked
Read More
Arrow Right
New

Commercial Plumbing and Heating Engineer

SAFC are seeking a skilled Commercial Plumbing and Heating Engineer with proven ...
Location
Location
United Kingdom , Sunderland
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive commercial experience in installation, maintenance, and repair of commercial heating systems, boilers, and plumbing fixtures
  • Strong background in troubleshooting and resolving complex commercial heating and plumbing issues
  • NVQ Level 2/3 or City & Guilds in plumbing and heating
  • Gas Safe registered or actively working towards registration
  • Enhanced DBS from Sunderland AFC
  • Strong technical skills, diagnostic abilities, and attention to detail
  • Excellent organizational and communication skills
  • Proactive approach to fault-finding
  • Commitment to exceptional customer service
  • Logical thinking
Job Responsibility
Job Responsibility
  • Fault finding, rectification, and testing of plumbing and heating systems within commercial environments
  • Carrying out small installations and project works
  • Inspecting and testing mechanical systems, such as Temperature Control Valves (TMVs) and legionella compliance
  • Participating in the reactive call-out rota
  • Assisting with general maintenance tasks
  • Keeping accurate records of work
  • Liaising effectively with fellow maintenance staff, management, and external contractors
  • Managing and supporting contractors
  • Following the Club’s security, stock control, and key holder procedures
  • Maintaining a safe and efficient environment for all users, including staff, players, and visitors
Read More
Arrow Right
New

Compliance Coordinator

A vacancy has arisen for a proactive and detail-oriented Compliance Coordinator ...
Location
Location
United Kingdom , Tees and Hartlepool
Salary
Salary:
Not provided
pdports.co.uk Logo
PD Ports
Expiration Date
February 13, 2026
Flip Icon
Requirements
Requirements
  • Possesses a high level of computer literacy (Microsoft Office and analytical skills) as well as excellent communication skills
  • Possesses strong interpersonal skills and experience in the creation and delivery of presentations
  • Has a proactive approach to all areas of Compliance, is self-motivating and has strong organizational skills
  • CIWM/WAMITAB Level 4 certificate (for the right candidate training will be given)
  • Must possess a full driving licence as travel between both Bulks Operational sites is a requirement of the role
Job Responsibility
Job Responsibility
  • Coordinating compliance-related activities in alignment with existing Group policies, procedures and local site requirements while integrating industry best practices
  • Coordination of the Bulks Operational Reporting processes, in liaison with the Bulks Operations Management team
  • Management and updating of compliance related operational documentation to ensure accuracy and adherence to standards
  • Assist in internal audits covering compliance and site-specific standards (ISO or other applicable frameworks), supporting operational teams in preparing for external audits/visits and active participation in audits related to compliance aspects within the Bulks Department
  • Assist in driving matters pertaining to areas where Compliance is required within the Bulks Department and ensure that all record keeping and outstanding action points are managed and delivered within the required timescales
What we offer
What we offer
  • 25 days holiday
  • paid maternity, paternity and adoption leave
  • life insurance
  • a cycle to work scheme
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Poland Jobs Ireland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy