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Randstad Logo Randstad · IT - Software Development

Process Specialist / Business Analyst

Australia, Brisbane · Job Posted June 29, 2026
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Job Description

Are you an experienced process expert looking for your next challenge? Our client is seeking a talented Process Specialist / Business Analyst to support the delivery and embedment of our Business Process Management (BPM) Centre of Excellence (COE). In this six-month contract role based at BSQ, you will play a pivotal part in implementing governance, methodologies, and technologies that optimise process outcomes across the organisation. This is a fantastic opportunity to utilise your superior engagement and analytical skills to foster key stakeholder relationships and drive positive transformation in a complex environment.

Job Responsibility

  • Support the implementation, embedment, and maturing of the Process Excellence (PEx) Framework to improve business process management maturity
  • Support, oversee, and coordinate group-wide reviews of processes, service standards, and performance to ensure alignment with best practice and consistent end-to-end service experience
  • Develop and implement strategies that enhance the performance, productivity, and quality of business capabilities and business services
  • Develop and maintain business process management documents, tools, resources, and training materials to build organisational knowledge and awareness
  • Provide advice, guidance, and direction to stakeholders at all levels on appropriate BPM priorities to ensure responsible investment and benefit realisation

Requirements

  • Proven experience leading continuous improvement designed to deliver successful change and transformation in a complex environment
  • High-level research, analytical, and problem-solving skills, with the ability to identify issues and risks and work collaboratively to develop solutions
  • Demonstrated experience in and understanding of business process management methods, practices, and BPM tools such as BPMN, IBM Blueworks, or SAP Signavio
  • Proven leadership in customer and employee experience (EX and CX), along with the ability to negotiate and influence stakeholders across all levels
  • Proven success in developing and maintaining relationships, influencing, making decisions, and motivating others towards achieving key work priorities
  • Must be a Brisbane based candidate with unlimited working rights

Nice to have

  • BPM (Business Process Management)
  • Analysis
  • Governance
  • Transformation
  • Stakeholder
  • Optimisation
  • Framework
  • Architecture

What we offer

  • Access to a Udemy license for ongoing learning and continuous professional development
  • Access to exclusive discounts across various platforms
  • Discounts on private health funds
  • 3 payruns a week
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