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Lead cross-functional teams to map current-state (as-is) processes, identifying pain points, bottlenecks, redundancies, and control gaps
Facilitate innovative workshops to design future-state (to-be) processes that are customer-centric, streamlined, automated, and compliant
Utilize data analytics to quantify process performance (e.g., cycle time, error rates, cost per transaction) and validate improvement opportunities
Design and model new processes, including requirements for policy, technology, and organizational change
Develop bank's process reengineering methodology, integrating Lean, Six Sigma, and Agile principles
Establish and manage a portfolio of process transformation initiatives aligned with the bank's strategic priorities
Define key performance indicators (KPIs) and create enhanced business cases to secure executive sponsorship and funding
Present findings, recommendations, and progress updates to the Executive Committee and Steering Forums
Build strong, trusted relationships with business unit heads (Retail, Commercial, Operations, Risk, Compliance, IT) to gain buy-in and ensure alignment
Mentor, coach, and develop a team of process improvement analysts and managers
Report regularly to the Head of Process Management on the progress, challenges, and successes of reengineering programs
Any special assignments or tasks from head of policies & procedures and process reengineering
Requirements:
Bachelor's degree in Business Administration or a related field from a reputable university
10+ years of banking experience
Strong analytical and problem-solving abilities
Superior communication skills
Data-driven decision-making skills
Deep understanding of banking regulations, compliance, and risk
Strategic thinking combined with hands-on execution capabilities
Lead without direct authority & persuade senior executives
Expert proficiency in process mapping and analysis tools
Excellent project management capabilities
Ability to manage multiple complex initiatives simultaneously