Process Re-engineering Manager Job at Citi (Tokyo)

Job Description

The Process Re-engineering Manager in Markets Operations is accountable for management of process re-engineering in complex/critical/large professional disciplinary areas. This role leads and directs a team of professionals and requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for own area.

Job Responsibility

Responsible for scoping, directing & managing a portfolio of process improvement/reengineering projects within Markets Operations
Develop and executes influencing strategies to build & increase buy-in and business leadership support
Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits
Accountable for staff's bench strength
provides technical expertise, and overall expert advice
Interface with business, key stakeholders, champions & reengineering leadership
Proactively communicates with senior leadership
Identify potential re-engineering targets based on priorities for the management and global strategy
Engage senior process owners for each project, locally or globally as required
Shape large re-engineering programmes of projects, define business cases and gain stakeholder buy in for projects
Form project teams and create documentation to deliver re-engineering projects
Maintain accurate documentation including plans, financials and control points for each project
Create and maintain analysis supporting re-engineering projects
Direct analysis resources to deliver project related supporting material
Work with cross-business teams to ensure communication is effective and achievements are communicated in a streamlined fashion
Provides governance oversight for programmes of re-engineering
Perform other duties and functions as assigned
Appropriately assess risk when business decisions are made
demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

Requirements

10+ years experience in Markets Operations
Subject Matter Expertise in Equities and/or Fixed Income Operations is preferred
Advanced level experience in a related role with extensive experience in business, functional and people management
Experience delivering re-engineering in a complex, multi-national banking environment
Knowledge of re-engineering tools, principles and application
Ability to lead and motivate diverse teams in multiple locations, including senior managers
Consistently demonstrates clear and concise written and verbal communication
Thorough project planning and presentation skills
JSDA Class 1 Sales Representative Qualification - Mandatory
JSDA Internal Control Officer Qualification - Preferred
Fluent in Japanese (both written and verbal) is essential, including business-level keigo
Strong business-level English (both written and verbal) is required for effective communication with regional and global stakeholders
Exceptional leadership, people management, and motivational skills
Superior analytical, problem-solving, and decision-making capabilities, even under pressure
Excellent communication, presentation, and negotiation skills to influence stakeholders at all levels
Proactive, strategic thinker with a strong sense of ownership and accountability
Ability to navigate complex organizational structures and foster cross-functional collaboration
Bachelor's degree/University degree in Finance, Economics, Business Administration, or a related field is required
Master's degree or relevant professional certifications (e.g., CFA, PMP) preferred

Nice to have

Subject Matter Expertise in Equities and/or Fixed Income Operations
JSDA Internal Control Officer Qualification
Master's degree or relevant professional certifications (e.g., CFA, PMP)

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Process Re-engineering Manager

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