Job Description
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards impactful work. We make doing business with Microsoft easy. Microsoft Enterprise Direct Solutions, within Microsoft Business Operations, provides direct and centralized operations services for Strategic Direct customers to transact with Microsoft. We are accountable to design and executing transactional services across the Agreement customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team focused on delivering a world-class Customer experience with deep expertise in Microsoft Volume Licensing Direct Motions and Quote to Cash Process Optimization. We are looking for a Process Program Manager to join our team and drive the planning, execution, and optimization of our strategic programs. You will be responsible for overseeing the entire program lifecycle, from design to execution, ensuring that the program objectives, scope, schedule, quality, and benefits are aligned with the organizational goals and stakeholder expectations. You will also be responsible for driving continuous improvement and change management across the program, identifying and resolving issues, risks, and dependencies, and ensuring effective communication and collaboration among the program team and stakeholders.
