Job Description
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovation that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations and the value we deliver across Microsoft and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy. Field & Scale Operations, within Microsoft Business Operations, provides operations support for Microsoft Services Customers and Sellers to accelerate seller productivity across the Services business. We are accountable for designing and executing deal management services across the customer lifecycle. We deliver process efficiency, timeliness, quality and compliance while providing exceptional customer experience. The Process Program Manager role plays a key role in shaping and evolving the Services operating model in areas where structure, clarity, or standardization does not yet exist. The Process Program Manager operates effectively in ambiguous and evolving environments, bringing leadership, direction, and structured thinking to define scalable ways of working. This includes identifying where new processes, governance, or role definitions are required, and partnering across stakeholders to design and implement fit-for-purpose operating model components that enable consistent execution and long-term scalability. The Process Program Manager role is responsible for translating operating model direction into structured, scalable processes and governance. The Process Program Manager drives the design, execution, and continuous improvement of operational processes across the quote-to-cash lifecycle, enabling consistent, efficient, and compliant execution at scale. This role partners across Operations, Sales, Finance, Legal, and Engineering to define scalable ways of working, reduce execution friction, and improve overall process quality and performance. Success in this role requires strong cross-functional collaboration, the ability to influence without authority, and a data-driven approach to delivering measurable outcomes. Microsoft's mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
