Process Program Manager

The Process Program Manager role plays a key role in shaping and evolving the Services operating model in areas where structure, clarity, or standardization does not yet exist. The Process Program Manager operates effectively in ambiguous and evolving environments, bringing leadership, direction, and structured thinking to define scalable ways of working. This includes identifying where new processes, governance, or role definitions are required, and partnering across stakeholders to design and implement fit-for-purpose operating model components that enable consistent execution and long-term scalability. The Process Program Manager role is responsible for translating operating model direction into structured, scalable processes and governance. The Process Program Manager drives the design, execution, and continuous improvement of operational processes across the quote-to-cash lifecycle, enabling consistent, efficient, and compliant execution at scale. This role partners across Operations, Sales, Finance, Legal, and Engineering to define scalable ways of working, reduce execution friction, and improve overall process quality and performance. Success in this role requires strong cross-functional collaboration, the ability to influence without authority, and a data-driven approach to delivering measurable outcomes.