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Process Performance Manager

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Airbus

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Location:
United States , Herndon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Satair is looking for a Process Performance Manager to join our team in Herndon, Virginia. In this role you will lead the execution of Performance Management and Continuous Improvement across regional Operations. This role acts as a strategic process consultant to drive customer-focused improvements, analyze end-to-end Repair and tooling scopes to resolve operational pain points and increase process transparency.

Job Responsibility:

  • Launch and lead data-driven improvement missions to resolve customer irritants and operational pain points
  • Translate customer satisfaction expectations into operational targets and lead specific customer performance improvement plans
  • Act as a Process Consultant for project leaders and sponsors, utilizing both "hard" (analytical) and "soft" (change management) tools to support organizational transitions
  • Design and maintain current-state business processes while developing target future-state models for the repair supply chain
  • Generate and develop Monthly Business Scorecards for both Tooling and repair regional Operations, ensuring transparent reporting of financial and operational KPIs
  • Use SAP and Skywise data to run root-cause analysis on missed opportunities and implement corrective actions
  • Drive regional performance improvement with Senior Leadership and global Satair team to resolve collective pain points and customer irritants
  • Establish and maintaining data products and Skywised based Dashboards jointly with a global team
  • Act as the departmental Business Owner of the tool “Freshdesk”
  • Lead the deployment of Airbus Operating System (AOS) bricks (SQCDP, PPS, KPI Tree, etc.) and Full Process Mapping in line with Lean standards
  • Act as an IT-savvy change agent to support the digitalization of manual processes and make monitoring processes leaner
  • Act as the primary link between Repair Service Management, Satair AOG, Quality, and Account Directors to align functions around improvement goals
  • Identify, formalize, and secure the skills and competencies required to support all product lines and AOS maturity
  • Lead the training and development of resources to ensure the team can effectively manage operational needs
  • Support ad-hoc strategic initiatives and cross-functional projects as assigned

Requirements:

  • B.S. degree in Engineering, Aeronautics, Supply Chain, or an equivalent combination of education and extensive relevant experience
  • Minimum 6+ years working experience in Customer Order Management or Supply Chain or similar specifically within a service oriented environment
  • Professional and practical insight and experience with purchasing and logistics
  • Working knowledge of SAP, Google Workspace, and Skywise
  • Strong data analysis: PC literacy, including word processing, spreadsheets and database use
  • Knowledge of and experience utilizing Lean Six Sigma methodologies
  • Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
  • Strong communication skills, both written and verbal, in English are required

Nice to have:

  • Master’s preferred
  • Project Management
  • Lean Six Sigma
  • Fluency in an additional language is highly desirable
What we offer:
  • Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
  • Paid time off including personal time, holidays and a generous paid parental leave program
  • Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
  • Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility

Additional Information:

Job Posted:
January 31, 2026

Expiration:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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