CrawlJobs Logo

Process Owner - Delivery Lead

bswhealth.com Logo

Baylor Scott & White Health

Location Icon

Location:
United States , Dallas

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

This position serves as the delivery enabler for Patient Access and HIM applications and support. It acts as the primary liaison between external delivery partners and BSWH teams to ensure high quality outcomes and alignment with organizational priorities. The role also contributes to scoping, planning, and delivering internal agile and hybrid projects.

Job Responsibility:

  • Ensure external partners deliver high quality work that meets contractual obligations, SLAs, and internal expectations
  • Serve as the connection point between internal product teams, business stakeholders, and external delivery partners
  • Coordinate vendor activities to support enterprise portfolio priorities, Agile ceremonies, and sprint commitments
  • Identify opportunities to enhance vendor engagement, improve efficiency, and innovate within KTLO and enhancement delivery
  • Maintain awareness of contract commitments, performance obligations, change controls, and risk mitigation activities
  • Maintain process documentation
  • Coordinate with vendors and internal teams to understand level of effort, risks, and resource needs
  • Identify when additional governance forums, committees, or approval bodies are required and ensure appropriate engagement
  • Perform other position appropriate duties as required in a competent, professional and courteous manner

Requirements:

  • Bachelor's Degree required
  • 5 Years of Experience
  • Epic Certification in Patient Access or HIM preferred
  • Healthcare experience and/or Revenue Cycle experience preferred
  • Project management experience - ideal, not required
  • Agile methodology - ideal, not required
  • Prior experience in Service Management, ITIL or Service Now ideal
  • Prior experience in Vendor and Escalation Management
  • Demonstrated service approach to IT
  • Excellent organizational change management skills
  • Excellent partnership and team building skills
  • Excellent facilitation skills
  • Excellent verbal and written communication skills
  • Continuous improvement methodologies (Lean/Agile)

Nice to have:

  • Epic Certification in Patient Access or HIM
  • Healthcare experience and/or Revenue Cycle experience
  • Project management experience
  • Agile methodology
  • Prior experience in Service Management, ITIL or Service Now
  • Prior experience in Vendor and Escalation Management
What we offer:
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Additional Information:

Job Posted:
February 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Process Owner - Delivery Lead

Principal Manufacturing Systems Engineer - Amgen Dun Laoghaire Project Delivery Lead

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part...
Location
Location
Ireland , Dun Laoghaire
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Doctorate degree in Engineering and 2 years of combined Information Systems and Manufacturing Process Automation experience
  • Master’s degree in Engineering and 4 years of combined Information Systems and Manufacturing Process Automation experience
  • Bachelor’s degree in Engineering and 6 years of combined Information Systems and Manufacturing Process Automation experience
  • Engineering, Information Systems, Computer and/or Software GMP-regulated industry background with experience leading projects and resources
  • 8+ years of experience in manufacturing, including 5+ in Pharma/Biotech industry
  • 5+ years of combined experience with Automation/ Process Control Systems (PCS), Manufacturing Execution System (MES) and/or laboratory systems or IS platforms
  • 5+ years of experience with packaging and/or filling line systems
  • Strong communication, leadership, and teamwork skills
  • Innovative, technically minded, and problem-solving abilities
  • Effective verbal, and written communication, and facilitation skills in the English language
Job Responsibility
Job Responsibility
  • Lead the execution and successful delivery of varied portfolio of IS/Automation projects with appropriate portfolio planning, resource and risk management and financial management for the portfolio
  • Accountable for end-to-end Technology projects delivery from the business case creation up to qualification and go live into manufacturing production
  • Ability to anticipate, evaluate and resolve multiple, simultaneous project issues, delays, and problems by utilizing technical, project management, and business expertise
  • Performs cross system analysis, feasibility analysis, scope projects, prioritize deliverables, and recommend optimal solution
  • Manage multiple initiatives and priorities
  • Ability to translate strategic opportunities and emerging technology solutions into tangible pragmatic executable plans allied to the ability to apply corporate blueprint and standards using business drivers to local business needs and project requirements
  • Effectively manage relationships with Peers, IS service owners, business partners, enterprise IS service partners, and vendors
  • Communicates with multiple levels within the organization, highlighting issues and proposing solutions
  • Accountable to elicit and analyze needs identified by business stakeholders and convert them into functional design
What we offer
What we offer
  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models, including remote and hybrid work arrangements, where possible
  • Fulltime
Read More
Arrow Right

Finance Reporting Senior Manager

The Finance Acctg Lead Analyst is a strategic professional who stays abreast of ...
Location
Location
Philippines , City of Taguig
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10-12 years of relevant experience
  • Ability to work under pressure and manage competing deadlines or unexpected changes in expectations or requirements
  • Ability to work with counterparts in different areas of organization
  • Ability to manage workstreams in parallel and multitask
  • Proven organization and time management skills
  • Proven problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Bachelor’s Degree/University degree on Finance
  • Master’s degree preferred
Job Responsibility
Job Responsibility
  • To be responsible for the end to end closing of the books (including sub ledgers) for US GAAP reporting including passing appropriate required adjustment entries and consolidating financials at the end of each accounting period
  • Drive the analysis and submission of reports to various constituencies (local regulators, SEC, Fed, OCC, etc.) based on requirements such as US GAAP, US Regulatory, and local statutory reporting
  • Perform review of the financials by reviewing material period over period movements and correlating it with Business events and other external drivers
  • Lead and direct a team of professionals and manage complex/critical/large professional disciplinary areas
  • Deliver on process productivity and reengineering that would directly have time savings, headcount reduction and dollar savings
  • Lead or contribute to various initiatives, projects and other relevant change management items impacting the financials
  • Provide advice on directional strategy by analyzing subject matter and its application in own job and the business
  • Act as a technical expert who acts as an advisor on significant business/product decisions
  • Take responsibility for the accurate reporting of accounting reconciliations on Citi reporting tools
  • Review and examine key controls for accounting process across multiple process being handled
What we offer
What we offer
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families
  • We empower our employees to manage their financial well-being and help them plan for the future
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages
  • We offer our employees resources and tools to volunteer in the communities in which they live and work
  • Fulltime
Read More
Arrow Right

Finance Accounting Senior Analyst, Assistant Vice President

The Finance Accounting Senior Analyst is a seasoned professional role. Applies i...
Location
Location
Philippines , Taguig
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years' public or relevant private accounting or finance experience
  • Strong interpersonal and communication skills
  • Strong organizational and time management skills to meet strict reporting deadlines
  • Proficiency in Microsoft Office products (Excel, Word, PowerPoint, Access)
  • Advance database management skills a plus
  • A results-oriented individual
  • Willing to work on Night Shift to accommodate US time zone from 10 PM to 6 AM
  • Bachelor’s Degree in Accounting/ Finance or equivalent experience
Job Responsibility
Job Responsibility
  • Supports the management and control data flows to and within Finance applications to ensure integrity and completeness of data, including by preparing and recording financial transactions for legal vehicle and regulatory reporting purposes, updating the general ledger, recording financial transactions, and preparing of consolidated financial statements, in accordance with management reporting requirements, for legal vehicle & regulatory purposes
  • Manages one or more processes, reports, procedures or products, and considered analytical or procedural 'expert' representing a unit or team on cross-function process or project deliverables
  • Supervises day-to-day work of junior level employees
  • Take responsibility for the accurate reporting of accounting reconciliations on Citi reporting tools
  • Review and examine key controls for accounting process within the process handled
  • Resolves complex problems or transactions, where expertise is required to interpret policies, guidelines or processes
  • Partner with key stakeholders including legal entity managers, e.g. Country, Balance Sheet control group (BSCG), Global process lead (GPL) & Global process owner (GPO) across multiple locations communicating progress on assigned process completion
  • Identify and appropriately highlight / escalate potential issues relating to account with stakeholders such as Regional Balance Sheet control group / Country controllers / Global process lead (GPL) and Global process owner (GPO) and work with them for resolution
  • Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
  • Develops and demonstrates an understanding of how assigned areas of process collectively integrate to contribute to achieving business goals
What we offer
What we offer
  • Extensive on-the-job training and exposure to senior leaders
  • More traditional learning
  • Chance to give back and make a positive impact through volunteerism
  • Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling
  • Expanded Paid Parental Leave Policy
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities
  • Fulltime
Read More
Arrow Right

Director, IT Portfolio Management

Responsible for Project and Portfolio Management (PPM) strategy, planning and de...
Location
Location
United States , West Des Moines; Sioux Falls; Chicago
Salary
Salary:
115531.00 - 240690.00 USD / Year
sammonsfinancialgroup.com Logo
Sammons Financial Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College Degree in field relevant to role
  • Minimum 7 years' IT governance, project and program management experience, or the equivalent combination of education and/or relevant experience
  • Experience working in an Information Technology organization
  • Proven experience with project and portfolio processes, SDLC, waterfall and agile methodologies and management of IT Policy and associated processes and procedures
  • Demonstrated superior organization, leadership, project management, risk analysis/mitigation, critical thinking and decision-making skills
  • Strong analytical skills necessary to synthesize data from multiple sources
  • Demonstrated ability to prepare and present compelling communication both internal and external to IT as well as to executive leadership
  • Demonstrated ability to collaborate across a complex organization and simultaneously support multiple business units and activities at once
  • Excellent leadership skills including demonstrated ability to develop, manage and execute processes that will successfully plan, manage, track, analyze and communicate on all aspects of IT operations with the ability to effectively administer numerous high priority activities at once
  • Ability to work and excel in a variably paced, highly technical environment, with excellent customer service while maintaining the ability to guide and focus others
Job Responsibility
Job Responsibility
  • Responsible for Project and Portfolio Management (PPM) strategy, planning and delivery for PPM processes, data and systems while negotiating common metrics and Key Performance Indicators (KPIs) with the PPM business process owners
  • Lead development, promotion, support and improvement of repeatable processes, methods, measures and leading practices across the enterprise to provide reliable data to leaders to enable value-added business decisions
  • Participate in the ongoing process improvement of IT governance with IT Leaders while supporting the development and implementation of associated IT policies and processes through strategic direction
  • Responsible for managing and coordinating the IT operational metrics and reporting processes to track, develop, report and communicate IT operational, portfolio and process performance
  • Lead the definition of PPM information management principles, guidelines, patterns, and standards around data accuracy, reporting and measurements
  • Facilitate continuous planning processes to ensure alignment of strategy, road-map and portfolio goals across the individual business units and, where applicable, across the enterprise. Includes strong meeting administration to support execution of the continuous planning and lean business case process objectives and goals
  • Lead and monitor the implementation of PPM measurement systems throughout the enterprise. Provide technical mentoring, guidance and clarification to other process experts and implementation resources
  • Provide insightful analysis of data and key metrics to effectively communicate and educate the IT Leadership of operational and portfolio trends assisting them in addressing the overall health of IT
  • Deliver key management communications associated with the department when necessary
  • may prepare and present executive level communication materials – both internal and external to IT including Executive Committee level – by synthesizing information from various sources
What we offer
What we offer
  • Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay
  • Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan
  • Healthy balance between work and personal lives. Friday afternoons off all year long, competitive PTO, and generous number of paid holidays
  • Incentive program for defined goals subject to eligibility and performance. Monetary rewards are based on individual and/or overall company performance
  • Colleagues who support one another, model our core values, and drive our healthy, high-performing culture
  • Fulltime
Read More
Arrow Right

Agile Delivery Lead

We are seeking a seasoned Agile Delivery Lead to drive delivery excellence acros...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
tier4group.com Logo
Tier4 Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in Agile delivery roles (Delivery Lead, Scrum Master, Agile Coach, or similar)
  • Experience leading large planning events (PI or quarterly planning)
  • Ability to coach multiple teams simultaneously
  • Strong facilitation and stakeholder communication skills
  • Deep experience with Jira reporting and dashboards
  • Scaled Agile experience (SAFe or similar)
  • Agile certifications (CSM, PSM, ACP, SPC) preferred
Job Responsibility
Job Responsibility
  • Plan and facilitate quarterly planning events across the organization
  • Align priorities, capacity, and sequencing with Product and business leaders
  • Manage cross-team dependencies and risks
  • Coach teams on Agile practices, backlog readiness, and delivery discipline
  • Support Product Owners in outcome-focused planning
  • Facilitate key ceremonies while promoting accountability
  • Maintain Jira dashboards and reporting accuracy
  • Provide leadership with clear visibility into delivery health
  • Identify process improvement opportunities and drive measurable change
Read More
Arrow Right

Service Owner – Virtual Account Management

As Service Owner – Virtual Account Management (VAM), you’ll lead the evolution o...
Location
Location
United Kingdom , Nantwich, Milton Keynes
Salary
Salary:
Not provided
roiltd.co.uk Logo
Return on Investment Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience designing or leading sales or client-delivery services within automotive, B2B fleet, or inside sales environments
  • Can translate complex client objectives into clear, scalable delivery models
  • Communicate with confidence and build trust across senior client and internal stakeholders
  • Are commercially minded, creative, and comfortable making decisions in fast-moving environments
  • Understand CRM workflows, sales processes, and the dynamics of fleet agreements and transitioning to EVs
Job Responsibility
Job Responsibility
  • Lead the design, mobilisation, and optimisation of VAM projects across OEM and LeaseCo clients
  • Translate client goals, BEV strategies, and commercial priorities into scalable VAM delivery models
  • Develop frameworks and tools to standardise ROI best practice and accelerate performance
  • Act as VAM subject matter expert for VAM-as-a-Service, providing strategic guidance to both clients and internal teams
  • Identify opportunities to improve efficiency, impact, and client satisfaction across live programmes
What we offer
What we offer
  • £500 annual health and wellbeing allowance
  • Education bursaries for new skills and development
  • Company pension and healthcare plans
  • 22 days annual leave, rising to 30 with service
  • Subsidised car purchase schemes
  • Fulltime
Read More
Arrow Right

Executive Director, Client Delivery

The Executive Director of Client Delivery plays a pivotal leadership role in ens...
Location
Location
United States of America , Various
Salary
Salary:
126710.00 - 188840.00 USD / Year
rgare.com Logo
Reinsurance Group of America
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College or University Degree or equivalent experience
  • 10+ years enterprise software implementation and delivery with strong Agile experience
  • 2+ years in a Business Analysis/Product Owner or Software Quality Assurance role
  • Ability to analyze large data sets
  • Advanced analytical and problem-solving skills
  • Advanced proficiency in Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft PowerPoint
  • Experience working with automated testing tools like Selenium, Bruno, Postman, Burp Suite
  • Experience working with UiPath Studio and UiPath Test Manager
  • Advanced organizational and documentation skills
  • Ability to work independently and manage competing priorities while ensuring quality work is delivered within defined timelines
Job Responsibility
Job Responsibility
  • Serves as the escalation point of contact for all delivery related issues
  • Assist in the development and oversee execution of the TAI Testing Program and the TAI Quality Assurance and Automation Program
  • Accountable for leading the team of Directors and/or Managers for all client delivery related processes
  • Lead cross-functional delivery teams
  • Lead the design, implementation, and scaling of automation focused on process optimization
  • Champion the establishment of Centers of Excellence (CoEs)
  • Design and implement a scalable resource model
  • Design, implement and monitor functional metrics
  • Oversee and serve as the escalation point for the external Help Desk for all TAI Clients
What we offer
What we offer
  • Annual bonus plan
  • Long-term equity incentive plan (for some positions)
  • Health, retirement, and other employee benefits
  • Fulltime
Read More
Arrow Right

Process Excellence Specialist

This job is key to the successful transformation of GBS. As part of this transfo...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient in process transformation capabilities including Lean, Six Sigma etc.
  • Good in relationship management
  • Good meeting facilitation skills, Change Management
  • Coaching workplace leaders in breakthrough improvements
  • Coaching workplace leaders and stakeholders to improve every day
  • Demonstrable communication and interpersonal skills
  • Ability to deliver to tight timescales and to quickly identify innovative, pragmatic cost-effective solutions
  • Must have presentation skills with the ability to communicate effectively
  • Good commercial/project management acumen
  • Connected leader behaviours
Job Responsibility
Job Responsibility
  • Deliver, support, and educate the GBS towers in driving process excellence programmes
  • Organize and conduct Process Transformation Workshops
  • Gather data necessary for events and ensure data is getting captured in a structured way in our data repository
  • Lead task mining projects – map process, ensure onboarding happens, support whitelisting, teachings, generate insights and share with operations’ leadership
  • Leverage new data gathering method of task/process mining
  • Coach process leads in the delivery of process improvement actions identified
  • Coach the operational teams in delivery of projects to achieve business outcomes
  • If required teach process improvement methodologies such as Lean
  • Help operational team solve issues using a structured approach
  • Help operational teams identify process improvements (automations, standardisation, reorg, waste removal etc)
  • Fulltime
Read More
Arrow Right