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This position serves as the delivery enabler for Patient Access and HIM applications and support. It acts as the primary liaison between external delivery partners and BSWH teams to ensure high quality outcomes and alignment with organizational priorities. The role also contributes to scoping, planning, and delivering internal agile and hybrid projects.
Job Responsibility:
Ensure external partners deliver high quality work that meets contractual obligations, SLAs, and internal expectations
Serve as the connection point between internal product teams, business stakeholders, and external delivery partners
Coordinate vendor activities to support enterprise portfolio priorities, Agile ceremonies, and sprint commitments
Identify opportunities to enhance vendor engagement, improve efficiency, and innovate within KTLO and enhancement delivery
Maintain awareness of contract commitments, performance obligations, change controls, and risk mitigation activities
Maintain process documentation
Coordinate with vendors and internal teams to understand level of effort, risks, and resource needs
Identify when additional governance forums, committees, or approval bodies are required and ensure appropriate engagement
Perform other position appropriate duties as required in a competent, professional and courteous manner
Requirements:
Bachelor's Degree required
5 Years of Experience
Epic Certification in Patient Access or HIM preferred