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Baylor Scott & White Health Logo Baylor Scott & White Health · IT - Administration

Process Owner - Delivery Lead

United States, Dallas · Job Posted February 03, 2026
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Job Description

This position serves as the delivery enabler for Patient Access and HIM applications and support. It acts as the primary liaison between external delivery partners and BSWH teams to ensure high quality outcomes and alignment with organizational priorities. The role also contributes to scoping, planning, and delivering internal agile and hybrid projects.

Job Responsibility

  • Ensure external partners deliver high quality work that meets contractual obligations, SLAs, and internal expectations
  • Serve as the connection point between internal product teams, business stakeholders, and external delivery partners
  • Coordinate vendor activities to support enterprise portfolio priorities, Agile ceremonies, and sprint commitments
  • Identify opportunities to enhance vendor engagement, improve efficiency, and innovate within KTLO and enhancement delivery
  • Maintain awareness of contract commitments, performance obligations, change controls, and risk mitigation activities
  • Maintain process documentation
  • Coordinate with vendors and internal teams to understand level of effort, risks, and resource needs
  • Identify when additional governance forums, committees, or approval bodies are required and ensure appropriate engagement
  • Perform other position appropriate duties as required in a competent, professional and courteous manner

Requirements

  • Bachelor's Degree required
  • 5 Years of Experience
  • Epic Certification in Patient Access or HIM preferred
  • Healthcare experience and/or Revenue Cycle experience preferred
  • Project management experience - ideal, not required
  • Agile methodology - ideal, not required
  • Prior experience in Service Management, ITIL or Service Now ideal
  • Prior experience in Vendor and Escalation Management
  • Demonstrated service approach to IT
  • Excellent organizational change management skills
  • Excellent partnership and team building skills
  • Excellent facilitation skills
  • Excellent verbal and written communication skills
  • Continuous improvement methodologies (Lean/Agile)

Nice to have

  • Epic Certification in Patient Access or HIM
  • Healthcare experience and/or Revenue Cycle experience
  • Project management experience
  • Agile methodology
  • Prior experience in Service Management, ITIL or Service Now
  • Prior experience in Vendor and Escalation Management

What we offer

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
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