Process Owner - Customer Experience Job at Coloplast (Humlebæk)

Process Owner - Customer Experience

Are you ready to drive impactful global sales and marketing processes in a fast-...

Location

Denmark , Humlebæk

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

5+ years in business process management or similar, ideally in MedTech, healthcare, or tech-driven environments
Proven ability to implement or optimize processes involving e.g. Salesforce
Strong analytical and problem-solving skills
Stakeholder management skills
Process mapping skills
Communication skills in fluent English
A self-driven, proactive team player with a growth mindset
Master’s/MBA with a balance of quantitative and qualitative disciplines
Willingness and interest in traveling globally and adapt to dynamic challenges

Job Responsibility

Harmonize and optimize business processes across global markets in line with strategic initiatives to improve customer experience and increase efficiency and effectiveness
Identify areas for process improvement to enhance productivity, improve adoption and quality
Map and maintain global processes
Monitor process performance including health, efficiency, effectiveness and maturity
Capture market needs and translate them into actionable improvements
Work closely with cross-functional teams including global commercial process management
solutions delivery in DDIT
Lead communication and change management for digital initiatives

What we offer

A chance to shape a high-impact role at a leading MedTech company
A possibility to work on innovative global projects with senior leaders
You will join a supportive, high-performing team with exposure in HQ in Humlebæk and in our subsidiaries across the world
Great opportunities for growth

Fulltime

Service Experience Manager (Global Process Owner)

Location

Poland , Kraków

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

5+ years in Service Design, UX, or Customer Experience leadership within GBS/Central services experience
5+ years leading design or experience teams in cross-functional or matrixed organisations
Proven experience in acting as a Knowledge Manager with ServiceNow
Proven ability to lead large-scale service design programs and deliver measurable improvements in user experience
Ability to articulate insights, empathy maps, and experience journeys to senior stakeholders
Experience using analytics and sentiment tools (e.g., Qualtrics, ServiceNow Experience Analytics)
Exposure to AI-driven experience tools such as virtual agents, chatbots, or GenAI content design
ITIL v4, Agile, or Design Thinking certifications are desirable

Job Responsibility

Define and execute the global Service Experience strategy for new GBS, ensuring alignment with business goals and the ServiceNow platform roadmap
Establish design principles, experience standards, and measurement frameworks (NPS, adoption metrics, XLAs)
Translate voice-of-employee and customer insights into service design priorities
Implement experience analytics across ServiceNow portal, chatbot and workflows to measure satisfaction, sentiment, friction and user effort
Integrate qualitative and quantitative feedback into continuous improvement cycles
Partner with the Service Performance Lead to align experience data with performance and value metrics
Lead adoption programs for newly deployed products, digital services and process re-designs
Collaborate with the Digital Adoption & Training Manager to deliver in-product guidance, enablement, and learning content
Oversee the Service Experience Design community including designers, content specialists, and researchers
Maintain a consistent design system, content standards, and brand alignment across all GBS solutions

What we offer

A key role in digital transformation within a strategic and rapidly growing Business Unit
Full ownership of defining and orchestrating the end-to-end experience strategy across new GBS
An efficient recruitment process, consisting of 1-2 stages directly with the Client
An employment contract directly with the Client, with a perspective for a long-term cooperation
Annual bonus (15%) based on performance
MyBenefit platform (including subsidies for Multisport cards)
Internet and electricity allowance for remote work
Increased employer contribution to the Employee Capital Plan (PPK) - up to 3%
Additional vacation days based on your length of service
Hybrid work model (typically 2 days in the office and 3 days from home)

Fulltime

Owner Experience Supervisor

We’re looking for an Owner Experience Supervisor to join GuestReady and elevate ...

Location

Portugal , Porto

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

Fluent English and Portuguese
Background in customer service, hospitality, or other client-facing roles
Previous team leadership or supervisory experience
Strong ability to motivate teams, structure processes, and drive performance
Comfortable using CRM systems and digital tools
Availability to work shifts, including evenings, weekends, and holidays when needed
Calm under pressure
Hands-on and solutions-oriented
Proactive, adaptable, and passionate about delivering exceptional service

Job Responsibility

Lead a high-performing team
Coach, support, and develop a team of Owner Experience Agents
Set clear expectations and monitor key performance metrics such as CSAT, NPS, speed, and quality
Ensure property owners receive fast, professional, and clear support across email, phone, chat, and CRM platforms
Maintain a hospitality-first mindset in every interaction
Take ownership of escalated or high-impact issues
Improve processes at scale
Go beyond solving individual tickets by identifying underlying issues
Raise quality standards
Partner closely with Operations, Finance, and Owner Success teams

Fulltime

Accounts Payable Global Process Owner (GPO)

The Global Process Owner (GPO) for Accounts Payable is accountable for the end-t...

Location

Poland

Salary:

20134.00 - 26000.00 PLN / Month

HSBC

Expiration Date

June 19, 2026

Requirements

Significant experience of accounts payable processes, including within a complex global organisation
Demonstrable knowledge of the components, processes and controls which comprise Accounts Payable, including Tax
Bachelor's degree in Finance, Accounting, Business or related field. Professional certification (e.g. CPA, CMA or equivalent) preferred
Strong experience and understanding of the broader P2P process including how Accounts Payable impacts Operational Procurement, Payment and Reconciliations and vice versa. Understanding and experience of operating within a SOX environment and applicability to P2P
Excellent written and oral communication and proven ability to influence and manage stakeholders
Strong analytical and written presentation skills with ability to work under pressure with high accuracy and focus. Comfortable carrying out detailed analysis of qualitative and quantitative data to identify and present key themes and trends
Self-driven, pro-active, energetic with a positive attitude, creative and strategic problem solver, comfortable with a high level of ambiguity and prepared to relentlessly drive through extensive change to an aggressive timeline
Proven experience working within a large, globally matrixed financial services organisation (or equivalent), demonstrating a good understanding of Group organisational structures, processes and strategic objectives

Job Responsibility

Own global P2P/AP processes end-to-end: author, review, monitor and report on effectiveness to ensure consistent approach to accounts payable activities across P2P globally
Drive continuous improvement across process design, system utilisation and operational SME/knowledge base
Partner with operational teams to identify and resolve process execution issues (including upstream/downstream impacts) via clear, owned and tracked action plans
Provide global SME direction and clarification to P2P teams, ensuring adherence to standard processes and managing non-standard/local requests robustly
Provide a single point of contact on the processes to global stakeholders both internal to Procurement and externally, such as Business Risk, Finance and Audit
Represent the P2P perspective in cross-functional discussions and initiatives, building proactive relationships with Procurement, Risk, Finance, Tax, Technology and Audit/Assurance
Translate complex discussions and technical specifications into clear, actionable written summaries, proposals and cross-functional documentation
Provide global oversight of the AP framework, processes and controls—leading forums, securing buy-in and embedding change across indirectly managed teams while balancing competing priorities and supporting transformation/ad hoc projects, and ensuring fair customer outcomes by adhering to HSBC values and risk policies, escalating concerns, and driving timely closure of audit and regulatory actions

What we offer

Additional car allowance in the amount of 4,786 PLN (monthly, gross)
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme

Fulltime

Operational Procurement Global Process Owner

The role holder will implement and maintain an effective and efficient Operation...

Location

Poland

Salary:

20134.00 - 26000.00 PLN / Month

HSBC

Expiration Date

June 19, 2026

Requirements

Significant experience of Operational Procurement functions and processes, including within a complex global organisation
Demonstrable knowledge of the components, processes and controls which comprise Operational Procurement
Strong experience and understanding of the broader P2P process including how Operational Procurement impacts Accounts Payable and vice versa
Understanding and experience of operating within a SOX environment and applicability to P2P
Excellent written and oral communication and proven ability to influence and manage stakeholders
Strong analytical and written presentation skills with ability to work under pressure with high accuracy and focus
Comfortable carrying out detailed analysis of qualitative and quantitative data to identify and present key themes and trends
Self-driven, pro-active, energetic with a positive attitude, creative and strategic problem solver, comfortable with a high level of ambiguity and prepared to relentlessly drive through extensive change to an aggressive timeline
Proven experience working within a large, globally matrixed financial services organisation (or equivalent), demonstrating a good understanding of Group organisational structures, processes and strategic objectives
Proven experience of positive, challenging interactions with Senior Executives across the business

Job Responsibility

Own global P2P/Own end-to-end global operational procurement processes: author, review, monitor and report on effectiveness to ensure consistent execution across P2P globally
Drive continuous improvement by reviewing process efficiency and implementing enhancements to process design, system utilisation and the operational knowledge base/SME capability
Partner with operational teams to identify and resolve execution issues (including those arising outside P2P) through clearly defined, owned and tracked action plans
Provide global SME direction and clarification to P2P teams to enable effective operational execution, including robust handling of non-standard/local requests in line with global processes
Provide a single point of contact on the processes to global stakeholders both internal to Procurement and externally, such as Business Risk, Finance and Audit
Proactively engage and build relationships with key stakeholders and business partners (Procurement colleagues, Risk Stewards, Technology, Audit and Assurance) to support delivery and alignment
Represent the P2P perspective in cross-functional discussions and initiatives, translating complex discussions and technical specifications into clear, actionable written outputs (summaries, proposals and documentation)
Provide global oversight of the operational procurement framework, processes and control environment—co-ordinating with senior Procurement leaders, running stakeholder forums to drive consistency and a one-team culture, embedding change through influence, balancing competing priorities, and supporting transformation and ad hoc initiatives at pace, and ensuring fair customer outcomes by living HSBC values, adhering to risk policies and procedures, escalating concerns, and driving timely closure of audit and regulatory actions

What we offer

Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme
Corporate parties & events
CSR initiatives

Fulltime

Owner Experience Manager

We’re looking for a passionate Owner Experience Manager to join our Menai Holida...

Location

United Kingdom , Bangor

Salary:

45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in people leadership and performance management
Strong communication skills, both written and verbal
Experience managing large, customer-focused teams
Ability to interpret data, reports, and performance insights
Strong business planning and commercial awareness
Excellent organisational skills with the ability to manage multiple priorities
Confidence working to tight deadlines in a fast-paced environment
Proficiency in Microsoft Office and general IT systems

Job Responsibility

Lead and manage one of our regional sister brands, ensuring outstanding service delivery
Oversee performance across emails, messaging, calls, and case handling
Manage recruitment, training, workforce planning, and team development
Track and drive performance against key KPIs (NPS, retention, quality, compliance, financials, engagement)
Build and maintain strong local partnerships to support operational and commercial growth
Use data insights to improve processes, performance, and owner experience outcomes
Ensure governance, risk, health & safety, and office standards are consistently met
Coach, develop, and engage your team to foster a positive, high-performance culture
Collaborate with central teams including Property Services and Recruitment
Manage budgets and provide out-of-hours keyholder support when required

What we offer

Annual bonus scheme linked to company performance
Generous holiday allowance + extra days with long service
Option to purchase extra holiday days if you wish
A day off for your birthday
2 volunteering days per year
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
Special offers and discounts designed to enhance your overall wellbeing
Health cash plan & life assurance

Fulltime

ServiceNow Customer Experience Lead (UX)

The ServiceNow Customer Experience (UX) Lead - ITSM is responsible for shaping, ...

Location

United Kingdom , Stevenage

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy, or leadership roles).
Deep understanding of ITSM processes (ITIL-aligned) and how users interact with them.
Proven experience in customer experience design, service design, or UX within IT environments.
Ability to translate customer needs into practical platform solutions.
Strong stakeholder management skills up to senior leadership level.
Experience working in Agile / product-based delivery models.
A pragmatic, can-do, hands-on style.

Job Responsibility

Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue.
Design, document, and optimise end-to-end service journeys using user-centred and design-thinking principles.
Ensure consistent user experience across Employee Centre, portals, virtual agents, mobile, and notifications.
Champion accessibility, usability, and simplicity across all ITSM touchpoints.
Translate UX and business requirements into ServiceNow ITSM designs, stories, and configuration standards.
Work closely with ServiceNow architects and developers to ensure solutions align with ServiceNow OOTB best practices.
Influence roadmap decisions for ITSM, Employee Centre, Knowledge Management, Virtual Agent, and AI-enabled experiences.
Govern UX standards, templates, and patterns across the platform.
Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders.
Run workshops, journey mapping sessions, and user research activities.

Fulltime

Owner Experience Agent

At GuestReady, we’re looking for an Owner Experience Agent to become the trusted...

Location

Portugal , Porto

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

Languages: Fluent in Portuguese and English (written & spoken)
Experience: Background in customer service, hospitality, or client-facing roles
Skills: Strong communication, structured thinking, prioritization, and problem-solving
Tech Savvy: Comfortable using CRM/ticketing tools and digital platforms
Flexibility: Availability to work shifts, including evenings, weekends, and holidays
Mindset: Calm under pressure, proactive, and committed to service excellence

Job Responsibility

Act as the primary point of contact for property owners, ensuring fast, professional, and high-quality support across multiple communication channels
Handle owner inquiries via email, phone, chat, and CRM tools, delivering clear, structured, and high-quality responses aligned with top hospitality standards
Take full ownership of requests from start to finish: triage, investigate, resolve, document, and escalate when needed, in line with SLAs
Identify and resolve issues across the owner journey (onboarding, listings/tools, operations, financial coordination), while proposing improvements
Maintain accurate and actionable records by logging interactions, categorizing cases, and ensuring full traceability
Follow internal SOPs to ensure consistency, quality, and adherence to policies across all markets
Support key KPIs such as CSAT, NPS, First Response Time, and Time to Resolution through strong communication and accountability
Stay up to date with internal systems, tools, and process updates to ensure efficiency and accuracy
Anticipate owner needs, suggest practical solutions, and share insights to improve processes and service quality
Work closely with Operations, Finance, and Owner Success teams to ensure seamless coordination and effective resolutions

What we offer

Dynamic, international work environment
Hybrid work model (Porto office)
Growth and development opportunities
Direct impact on client experience and satisfaction

Fulltime

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Process Owner - Customer Experience

Job Description

Job Responsibility

Requirements

What we offer

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