CrawlJobs Logo
Coloplast Logo Coloplast · IT - Administration

Process Owner - Customer Experience

Denmark, Humlebæk · Job Posted January 05, 2026
Apply Position
Job Link Share

Job Description

Are you ready to drive impactful global sales and marketing processes in a fast-paced MedTech environment? We’re looking for a passionate and driven Process Owner- Customer Experience to join our Customer Experience team. In this role, you will lead and optimize our processes, with special focus on utilization of available digital platforms with a primary focus on Salesforce but also other systems such as ELQ and sales enablement system, while collaborating with diverse teams worldwide. The position is based here at our HQ and you can look forward to travelling 30-50 days/year. If you’re someone who thrives in a global environment and wants to make an impact, we’d love to hear from you.

Job Responsibility

  • Harmonize and optimize business processes across global markets in line with strategic initiatives to improve customer experience and increase efficiency and effectiveness
  • Identify areas for process improvement to enhance productivity, improve adoption and quality
  • Map and maintain global processes
  • Monitor process performance including health, efficiency, effectiveness and maturity
  • Capture market needs and translate them into actionable improvements
  • Work closely with cross-functional teams including global commercial process management
  • solutions delivery in DDIT
  • Lead communication and change management for digital initiatives

Requirements

  • 5+ years in business process management or similar, ideally in MedTech, healthcare, or tech-driven environments
  • Proven ability to implement or optimize processes involving e.g. Salesforce
  • Strong analytical and problem-solving skills
  • Stakeholder management skills
  • Process mapping skills
  • Communication skills in fluent English
  • A self-driven, proactive team player with a growth mindset
  • Master’s/MBA with a balance of quantitative and qualitative disciplines
  • Willingness and interest in traveling globally and adapt to dynamic challenges

What we offer

  • A chance to shape a high-impact role at a leading MedTech company
  • A possibility to work on innovative global projects with senior leaders
  • You will join a supportive, high-performing team with exposure in HQ in Humlebæk and in our subsidiaries across the world
  • Great opportunities for growth
Coloplast - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Process Owner - Customer Experience

8 matching positions

Process Owner - Customer Experience

We’re looking for a passionate and driven Process Owner- Customer Experience to ...
Location
Location
Denmark , Humlebæk
Salary
Salary:
Not provided
coloplast.com Logo
Coloplast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in business process management or similar, ideally in MedTech, healthcare, or tech-driven environments
  • Proven ability to implement or optimize processes involving e.g. Salesforce
  • Strong analytical and problem-solving skills
  • Stakeholder management skills
  • Process mapping skills
  • Communication skills in fluent English
  • A self-driven, proactive team player with a growth mindset
  • Master’s/MBA with a balance of quantitative and qualitative disciplines
  • Willingness and interest in traveling globally and adapt to dynamic challenges
Job Responsibility
Job Responsibility
  • Harmonize and optimize business processes across global markets in line with strategic initiatives to improve customer experience and increase efficiency and effectiveness
  • Identify areas for process improvement to enhance productivity, improve adoption and quality
  • Map and maintain global processes
  • Monitor process performance including health, efficiency, effectiveness and maturity
  • Capture market needs and translate them into actionable improvements
  • Work closely with cross-functional teams including global commercial process management
  • solutions delivery in DDIT
  • Lead communication and change management for digital initiatives
What we offer
What we offer
  • A chance to shape a high-impact role at a leading MedTech company
  • A possibility to work on innovative global projects with senior leaders
  • You will join a supportive, high-performing team with exposure in HQ in Humlebæk and in our subsidiaries across the world
  • Great opportunities for growth
  • Fulltime
Read More
Arrow Right

Service Experience Manager (Global Process Owner)

Location
Location
Poland , Kraków
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • 5+ years in Service Design, UX, or Customer Experience leadership within GBS/Central services experience
  • 5+ years leading design or experience teams in cross-functional or matrixed organisations
  • Proven experience in acting as a Knowledge Manager with ServiceNow
  • Proven ability to lead large-scale service design programs and deliver measurable improvements in user experience
  • Ability to articulate insights, empathy maps, and experience journeys to senior stakeholders
  • Experience using analytics and sentiment tools (e.g., Qualtrics, ServiceNow Experience Analytics)
  • Exposure to AI-driven experience tools such as virtual agents, chatbots, or GenAI content design
  • ITIL v4, Agile, or Design Thinking certifications are desirable
Job Responsibility
Job Responsibility
  • Define and execute the global Service Experience strategy for new GBS, ensuring alignment with business goals and the ServiceNow platform roadmap
  • Establish design principles, experience standards, and measurement frameworks (NPS, adoption metrics, XLAs)
  • Translate voice-of-employee and customer insights into service design priorities
  • Implement experience analytics across ServiceNow portal, chatbot and workflows to measure satisfaction, sentiment, friction and user effort
  • Integrate qualitative and quantitative feedback into continuous improvement cycles
  • Partner with the Service Performance Lead to align experience data with performance and value metrics
  • Lead adoption programs for newly deployed products, digital services and process re-designs
  • Collaborate with the Digital Adoption & Training Manager to deliver in-product guidance, enablement, and learning content
  • Oversee the Service Experience Design community including designers, content specialists, and researchers
  • Maintain a consistent design system, content standards, and brand alignment across all GBS solutions
What we offer
What we offer
  • A key role in digital transformation within a strategic and rapidly growing Business Unit
  • Full ownership of defining and orchestrating the end-to-end experience strategy across new GBS
  • An efficient recruitment process, consisting of 1-2 stages directly with the Client
  • An employment contract directly with the Client, with a perspective for a long-term cooperation
  • Annual bonus (15%) based on performance
  • MyBenefit platform (including subsidies for Multisport cards)
  • Internet and electricity allowance for remote work
  • Increased employer contribution to the Employee Capital Plan (PPK) - up to 3%
  • Additional vacation days based on your length of service
  • Hybrid work model (typically 2 days in the office and 3 days from home)
  • Fulltime
Read More
Arrow Right

Senior Manager, Customer Experience (CX) Technology Engineering

In this role, you will lead the engineering execution, governance, and operation...
Location
Location
United States
Salary
Salary:
Not provided
valvolineglobal.com Logo
Valvoline Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
  • 10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
  • 5+ years of leadership experience managing engineering teams within large, complex organizations
  • Proven experience leading globally distributed engineering organizations
  • Strong experience across Salesforce ecosystems and enterprise integration architectures
  • Experience supporting large-scale enterprise transformation initiatives
  • Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
  • Strong stakeholder communication and cross-functional leadership skills
Job Responsibility
Job Responsibility
  • Lead the engineering execution, governance, and operational maturity of Valvoline Global Operations' Customer Experience (CX) technology platforms across global markets
  • Partner closely with CX Product Owners, CX Delivery leadership, Enterprise Architecture, Program Management and engineering teams to deliver scalable, secure, and supportable solutions across Salesforce, DASH/SAP Commerce Cloud, integrations, and related CX ecosystems
  • Balance engineering and development leadership, release governance, architecture alignment, technical delivery execution, DevOps maturity, and team development across globally distributed engineering teams
  • Establish and enforce engineering standards, release governance processes, and technical quality expectations across global delivery teams
  • Drive engineering execution across large-scale, multi-region initiatives and enterprise transformation programs
  • Partner with Enterprise Architecture to ensure alignment with enterprise technology standards, security requirements, and architectural patterns
  • Govern platform scalability, resiliency, maintainability, and operational sustainability
  • Lead technical design reviews, architecture governance checkpoints, and engineering risk assessments
  • Provide technical feasibility analysis, engineering estimates, and delivery impact assessments
  • Define and maintain platform engineering roadmaps focused on modernization, scalability, resiliency, and operational maturity
Read More
Arrow Right

Senior Manager, Customer Experience (CX) Technology Engineering

In this role, you will lead the engineering execution, governance, and operation...
Location
Location
United States
Salary
Salary:
Not provided
valvoline.com Logo
Valvoline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
  • 10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
  • 5+ years of leadership experience managing engineering teams within large, complex organizations
  • Proven experience leading globally distributed engineering organizations
  • Strong experience across Salesforce ecosystems and enterprise integration architectures
  • Experience supporting large-scale enterprise transformation initiatives
  • Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
  • Strong stakeholder communication and cross-functional leadership skills
  • Salesforce platform engineering and architecture
  • Salesforce APIs and integration patterns
Job Responsibility
Job Responsibility
  • Lead the engineering delivery organization supporting Salesforce, SAP Commerce Cloud, integrations, and related CX tools and systems
  • Establish and enforce engineering standards, release governance processes, and technical quality expectations across global delivery teams
  • Drive engineering execution across large-scale, multi-region initiatives and enterprise transformation programs
  • Partner with Enterprise Architecture to ensure alignment with enterprise technology standards, security requirements, and architectural patterns
  • Govern platform scalability, resiliency, maintainability, and operational sustainability
  • Lead technical design reviews, architecture governance checkpoints, and engineering risk assessments
  • Provide technical feasibility analysis, engineering estimates, and delivery impact assessments
  • Define and maintain platform engineering roadmaps focused on modernization, scalability, resiliency, and operational maturity
  • Drive technical debt reduction strategies and platform health improvement initiatives
  • Establish engineering best practices across CI/CD, DevOps, release management, environment strategy, observability, and quality engineering
Read More
Arrow Right

Owner Experience Supervisor

We’re looking for an Owner Experience Supervisor to join GuestReady and elevate ...
Location
Location
Portugal , Porto
Salary
Salary:
Not provided
guestready.com Logo
GuestReady
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent English and Portuguese
  • Background in customer service, hospitality, or other client-facing roles
  • Previous team leadership or supervisory experience
  • Strong ability to motivate teams, structure processes, and drive performance
  • Comfortable using CRM systems and digital tools
  • Availability to work shifts, including evenings, weekends, and holidays when needed
  • Calm under pressure
  • Hands-on and solutions-oriented
  • Proactive, adaptable, and passionate about delivering exceptional service
Job Responsibility
Job Responsibility
  • Lead a high-performing team
  • Coach, support, and develop a team of Owner Experience Agents
  • Set clear expectations and monitor key performance metrics such as CSAT, NPS, speed, and quality
  • Ensure property owners receive fast, professional, and clear support across email, phone, chat, and CRM platforms
  • Maintain a hospitality-first mindset in every interaction
  • Take ownership of escalated or high-impact issues
  • Improve processes at scale
  • Go beyond solving individual tickets by identifying underlying issues
  • Raise quality standards
  • Partner closely with Operations, Finance, and Owner Success teams
  • Fulltime
Read More
Arrow Right

Owner Experience Manager

We’re looking for a passionate Owner Experience Manager to join our Menai Holida...
Location
Location
United Kingdom , Bangor
Salary
Salary:
45000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in people leadership and performance management
  • Strong communication skills, both written and verbal
  • Experience managing large, customer-focused teams
  • Ability to interpret data, reports, and performance insights
  • Strong business planning and commercial awareness
  • Excellent organisational skills with the ability to manage multiple priorities
  • Confidence working to tight deadlines in a fast-paced environment
  • Proficiency in Microsoft Office and general IT systems
Job Responsibility
Job Responsibility
  • Lead and manage one of our regional sister brands, ensuring outstanding service delivery
  • Oversee performance across emails, messaging, calls, and case handling
  • Manage recruitment, training, workforce planning, and team development
  • Track and drive performance against key KPIs (NPS, retention, quality, compliance, financials, engagement)
  • Build and maintain strong local partnerships to support operational and commercial growth
  • Use data insights to improve processes, performance, and owner experience outcomes
  • Ensure governance, risk, health & safety, and office standards are consistently met
  • Coach, develop, and engage your team to foster a positive, high-performance culture
  • Collaborate with central teams including Property Services and Recruitment
  • Manage budgets and provide out-of-hours keyholder support when required
What we offer
What we offer
  • Annual bonus scheme linked to company performance
  • Generous holiday allowance + extra days with long service
  • Option to purchase extra holiday days if you wish
  • A day off for your birthday
  • 2 volunteering days per year
  • Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
  • Pension scheme with employer contributions
  • Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
  • Special offers and discounts designed to enhance your overall wellbeing
  • Health cash plan & life assurance
  • Fulltime
Read More
Arrow Right

ServiceNow Customer Experience Lead (UX)

The ServiceNow Customer Experience (UX) Lead - ITSM is responsible for shaping, ...
Location
Location
United Kingdom , Stevenage
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy, or leadership roles).
  • Deep understanding of ITSM processes (ITIL-aligned) and how users interact with them.
  • Proven experience in customer experience design, service design, or UX within IT environments.
  • Ability to translate customer needs into practical platform solutions.
  • Strong stakeholder management skills up to senior leadership level.
  • Experience working in Agile / product-based delivery models.
  • A pragmatic, can-do, hands-on style.
Job Responsibility
Job Responsibility
  • Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue.
  • Design, document, and optimise end-to-end service journeys using user-centred and design-thinking principles.
  • Ensure consistent user experience across Employee Centre, portals, virtual agents, mobile, and notifications.
  • Champion accessibility, usability, and simplicity across all ITSM touchpoints.
  • Translate UX and business requirements into ServiceNow ITSM designs, stories, and configuration standards.
  • Work closely with ServiceNow architects and developers to ensure solutions align with ServiceNow OOTB best practices.
  • Influence roadmap decisions for ITSM, Employee Centre, Knowledge Management, Virtual Agent, and AI-enabled experiences.
  • Govern UX standards, templates, and patterns across the platform.
  • Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders.
  • Run workshops, journey mapping sessions, and user research activities.
  • Fulltime
Read More
Arrow Right

Owner Experience Agent

At GuestReady, we’re looking for an Owner Experience Agent to become the trusted...
Location
Location
Portugal , Porto
Salary
Salary:
Not provided
guestready.com Logo
GuestReady
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Languages: Fluent in Portuguese and English (written & spoken)
  • Experience: Background in customer service, hospitality, or client-facing roles
  • Skills: Strong communication, structured thinking, prioritization, and problem-solving
  • Tech Savvy: Comfortable using CRM/ticketing tools and digital platforms
  • Flexibility: Availability to work shifts, including evenings, weekends, and holidays
  • Mindset: Calm under pressure, proactive, and committed to service excellence
Job Responsibility
Job Responsibility
  • Act as the primary point of contact for property owners, ensuring fast, professional, and high-quality support across multiple communication channels
  • Handle owner inquiries via email, phone, chat, and CRM tools, delivering clear, structured, and high-quality responses aligned with top hospitality standards
  • Take full ownership of requests from start to finish: triage, investigate, resolve, document, and escalate when needed, in line with SLAs
  • Identify and resolve issues across the owner journey (onboarding, listings/tools, operations, financial coordination), while proposing improvements
  • Maintain accurate and actionable records by logging interactions, categorizing cases, and ensuring full traceability
  • Follow internal SOPs to ensure consistency, quality, and adherence to policies across all markets
  • Support key KPIs such as CSAT, NPS, First Response Time, and Time to Resolution through strong communication and accountability
  • Stay up to date with internal systems, tools, and process updates to ensure efficiency and accuracy
  • Anticipate owner needs, suggest practical solutions, and share insights to improve processes and service quality
  • Work closely with Operations, Finance, and Owner Success teams to ensure seamless coordination and effective resolutions
What we offer
What we offer
  • Dynamic, international work environment
  • Hybrid work model (Porto office)
  • Growth and development opportunities
  • Direct impact on client experience and satisfaction
  • Fulltime
Read More
Arrow Right