Process Owner - Customer Experience Job at Coloplast (Humlebæk)

Customer Experience Intern

During your internship program in the Customer Experience Strategy, Automation a...

Location

Mexico , Tlaquepaque

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Currently enrolled in a Bachelor in Industrial Engineering, Administration, Financial, Marketing and / or Systems Engineering
Excellent communication and presentation skills
Structured work approach
Solution oriented
Self-motivated
Ability to operate effectively within a virtual (cross-cultural) team
Proactive and able to work under pressure
Mastery in English
Exposure to data analysis and computer programming language

Job Responsibility

Understand CX SAE CoE verticals and goals to provide appropriate support
Supporting one or more CX SAE CoE verticals aligned processes and process related projects to achieve business, compliance, efficiency and quality related goals
Directly communicate with process owners/ stakeholders regarding related tasks and operational updates
Ensure that processes are followed and planned tasks are done on time
Propose and execute corrective/ preventive actions aiming process improvement
Ensure automations playbooks are functional and quality assurance for digital communications
Responsible for respective documentation, data management, administrative tasks related to daily process support and overall process functionality
Accountability of procurement Statement of Work and Purchase Order process, SLAs, etc.

What we offer

Extensive social benefits
flexible working hours
a competitive salary
shared values
work-life balance
constantly evolving career opportunities

Parttime

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers' whole interaction with Ingka, from first encounter to purchase
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to one communication

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit
Provides outstanding customer services together with partners and communities
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Monitors and analyses performance and customer interaction level with customer touchpoints
Actively works on localizing the uniqueness of the Meeting place through MP touch points
Implement a Loyalty Program, rewarding community members
Plan, Create and integrate promotion of events/campaign/marketing activities into all medias
Being the owner of co-creation and innovation in the Meeting Place
Drive and develops the Customer experience competence within the Meeting Place

Fulltime

Account Manager, Customer Experience (B2B)

Amsive is hiring an Account Manager, Customer Experience, with prior experience ...

Location

United States , New York

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

2-4+ years of experience managing digital marketing programs across SEO, SEM, and other paid media channels (CTV, Linear TV)
2+ years of experience in agency environment and proven success in managing client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.)
Must have experience overseeing implementation or managing and executing multi-channel digital marketing campaigns as main client point of contact
Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
Strong grasp and demonstrated application of marketing and communication principles
Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
Demonstrated excellence in building and maintaining profitable client relationships
Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space

Job Responsibility

Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions)
Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
Become proficient in company designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs through proactive communication
Log all resource hours into Amsive designated project management tool (Asana) daily
Schedule, organize and facilitate client campaign initiatives across all agency channels
hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
Oversee implementation, delivery, and execution of program promise
manage client expectations by providing timing and budget implications of scope change requests

Fulltime

Property Owners Underwriter

My client, a dynamic and innovative MGA, is seeking a Property Owners Underwrite...

Location

United Kingdom , London

Salary:

40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Landlord/Property Owners Experience
Extensive experience in underwriting property owners’ insurance policies
Proven expertise in delivering high-quality customer service
Solid understanding of lettings processes and landlord/tenant dynamics
Exceptional communication and interpersonal capabilities
Strong attention to detail and adept at analytical thinking

Job Responsibility

Assessing risks and underwriting property owner policies
Ensuring compliance with company guidelines
Collaborating with estate agents, property managers, and landlords on various landlord/tenant matters
Handling customer service inquiries

Fulltime

Business Analyst, Customer Service

The Business Analyst (BA) is a critical role focused on driving operational exce...

Location

Sweden , Stockholm

Salary:

Not provided

Instabee

Expiration Date

Until further notice

Requirements

2-6 years of experience in a BA role in the Customer Service space
Preferably a degree in Analytics, Business Administration, Data Science, Statistics, or another related quantitative or operational field, or equivalent experience in a similar analytical or process-focused role
Strong Excel/Google Sheets skills
Ability to break down complex data, design scalable solutions, and manipulate/clean up messy and unstructured data
Advanced reporting expertise in creating dashboards, reports, and KPIs using tools like Tableau, Steep, or Power BI
Experience designing and building predictive models
Basic SQL Proficiency
Fluent in Swedish
Speak and write English fluently
Ability to influence and collaborate with senior leadership across multiple teams and departments

Job Responsibility

Data Analysis & Root Cause Identification: Leverage large datasets to conduct quantitative deep-dives, identify performance variance and cost drivers, and perform Root Cause Analysis
Reporting & Visualization: Design, develop, and maintain dynamic dashboards and reports for real-time, actionable insights
Trend & Forecasting: Analyze data across channels to determine interaction volume trends and service activity to develop business insights and forecast required staffing levels
Collaboration: Engage with stakeholders to align data initiatives and collaborate with business, data, and tech teams to ensure smooth data flow, integration, and quality
Process Evaluation: Evaluate customer service and operations processes to identify inefficiencies and areas for enhancement
Mapping: Evaluate and map current-state business processes to identify bottlenecks and areas for automation
Solution Modeling: Develop and model optimized future-state processes and solutions to reduce operational costs, improve agent productivity, and enhance customer experience
Strategy & Implementation: Develop and implement solutions and optimization strategies to meet company objectives
Advisory: Proactively advise customer service process owners on opportunities for process optimization
Requirement Gathering: Lead requirement-gathering sessions, translating high-level business goals into detailed functional and non-functional specifications

What we offer

Hybrid setup and flexible working hours
Modern, newly renovated office with a 360-degree view around Stockholm
Puppy friendly: Whole floor dedicated for furry friends
Fun & Games: Ping pong, Shuffleboard, Foosball, and a Karaoke Room
Parental Pay for Six Months
A Day Off on Your Birthday each year
Challenging environment, skill development, and the opportunity to set new processes

Fulltime

Senior Design Experience Lead

Barbaricum is seeking a Senior Design Experience Lead (SDEL) to serve as the Gov...

Location

United States , Washington, DC

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Top Secret / SCI clearance
Minimum 5 years’ experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for government or large-scale enterprise systems
Minimum 5 years’ experience with human-centered design, analysis of user feedback and behavioral data, and/or creative / brand strategy
Minimum 3 years’ experience providing design vision and innovation strategies to senior leadership, PMs, and product owners
Minimum 3 years’ experience applying modern design practices and accessibility standards (Section 508 / WCAG) and managing UI/UX testing, journey mapping, and iterative design in agile environments

Job Responsibility

Serve as the program’s principal design thought partner and customer-experience strategist
Bridge design, operations, and technology teams to align customer needs with IT, Cybersecurity, and Data initiatives
Lead strategic design and innovation initiatives for enterprise systems and government programs
Guide human-centered design processes, creative direction, and brand strategy to improve user experiences
Analyze user feedback and behavioral data to identify design and service improvements
Provide design vision and innovation strategies to senior leadership, program managers, and product owners that align with organizational objectives
Apply modern design and accessibility standards (e.g., Section 508 / WCAG) to ensure inclusive, user-friendly experiences
Oversee UI/UX testing, evaluation, and optimization in agile website and application development environments
Develop UX strategies incorporating journey mapping, usability testing, and iterative design
Support enterprise-level initiatives, including mobile and web platforms, to enhance the delivery of services and information to the military community

Manager, Customer Support

Intercom is the AI Customer Service company on a mission to help businesses prov...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

4+ years experience working in a customer support/service capacity - SaaS or technology company highly desired
Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture
Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time
Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings
Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture
Comprehensive knowledge of and interest in the technology industry
Ability to recognize patterns in data and provide recommendations based on those patterns
A sense of optimism, flexibility, resilience, grit, and creativity

Job Responsibility

People management - Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers
Culture - Motivate and ensure the CS team is deeply aligned and committed to Intercom’s strategy, vision, and core values
CS results - Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization
Building - Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things
Cross-functional projects - partner with marketing & sales, and R&D as the voice of CS and our customers
Process - Develop and improve our processes and policies to drive simplicity and results

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Business Process Analyst

Location

Poland , Warsaw

Salary:

Not provided

AsstrA

Expiration Date

Until further notice

Requirements

3+ years of experience in Business Process Analysis, Operational Excellence, Controlling, Audit, Consulting or similar business function
Fluent English (spoken & written)
Russian - a strong plus, but not mandatory
Experience with business process modeling (BPMN, IDEF, EPC) and BPM tools (Bizagi, ARIS, etc.)
Ability to work with data, KPIs and process metrics to assess effectiveness and financial impact
Strong analytical skills, good understanding of how business processes influence cost, performance and customer outcomes
Experience working with cross-functional stakeholders

Job Responsibility

Analyzing business performance of key operational and commercial processes, identifying cost drivers, bottlenecks and improvement opportunities
Preparing data-driven recommendations supporting management decisions and efficiency goals
Modeling and optimizing business processes across operational, sales and supporting departments
Running process reviews and verifying compliance with internal standards to ensure consistent execution across countries
Cooperating closely with business owners to standardize workflows and strengthen process governance
Preparing clear AS-IS / TO-BE documentation and business rules for daily operations
Supporting definition and monitoring of process-related KPIs and workload levels to optimize resource allocation
Participating in projects focused on operational excellence, process harmonization and cost efficiency

What we offer

Opportunity to grow in an international, multicultural environment
Access to internal and external training programs and continuous professional development
Private medical insurance
Individual onboarding plan and mentoring support
Clear grading system with transparent career progression
Participation in internal projects, development initiatives and contests
Hybrid work model available after the probation period
Extra paid day off on your birthday
Corporate events and team-building activities

Fulltime

Process Owner - Customer Experience

Coloplast

Location:
Denmark , Humlebæk

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Process Owner - Customer Experience

Coloplast

Location:Denmark , Humlebæk

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

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