Process Mapping & SOP Consultant

• Lead process mapping sessions with stakeholders to analyze current onboarding and offboarding workflows, identifying triggers, dependencies, and opportunities for improvement
• Develop detailed process diagrams that clearly illustrate workflows, decision points, and role responsibilities
• Create comprehensive Standard Operating Procedures (SOPs) based on refined process diagrams, ensuring clarity and usability
• Facilitate collaborative discussions to align stakeholders on workflow updates and proposed process improvements
• Conduct follow-up reviews to present finalized SOPs and gather feedback to ensure accuracy and completeness
• Document future-state workflows with a focus on compliance, timing, and role clarity
• Address gaps in handoffs and access within existing processes, proposing actionable solutions
• Ensure that all documentation aligns with organizational standards and supports cross-functional collaboration
• Provide insights and recommendations for improving HR operations and compliance-driven processes
• Utilize expertise in process mapping tools and techniques to deliver high-quality outputs

• Proven track record in business process analysis and mapping, with experience using process mapping tools
• Skilled in translating complex workflows into actionable diagrams and clear documentation
• Expertise in creating Standard Operating Procedures (SOPs) from established workflows
• Strong facilitation and communication skills to engage stakeholders effectively
• Experience working in HR operations or compliance-driven environments
• Ability to identify and address inefficiencies in workflows and recommend practical solutions
• Knowledge of cross-functional workflow design and optimization

Familiarity with ServiceNow or similar systems

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan