Process Manager Job at Campden BRI (Chipping Campden)

Process Manager

As an Associate, Process Manager at Capital One, you will be part of a smart, ta...

Location

United States , Plano

Salary:

66700.00 - 76100.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High school diploma, GED or equivalent certification
At least 1 year of experience in Microsoft Office or G Suite
At least 1 year of experience in Business Process Management, Project Management, or Risk Management

Job Responsibility

Day to day oversight of multiple business processes
Monitor, report, and plan process improvement or manage process controls
identify process improvement opportunities and implement them through collaboration with other groups
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes
escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns
Develop and maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests
challenge forum decisions if project outcome impacts department processes
Provide training to internal customers on specific processes they manage
may deliver presentations, including up to the executive level

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits
Healthy Body, Healthy Mind
Save Money, Make Money
Time, Family and Advice

Fulltime

Manager, Process Manager- Global Payment Network

As a Manager of Process Management, you will lead a team of process managers in ...

Location

United States , Riverwoods; Chicago

Salary:

122100.00 - 139400.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's Degree or Military experience
At least 2 years of experience in Process management

Job Responsibility

Lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results
Create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line
Monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity
Educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time
Author and maintain high-quality technical specs, supplemental guides, and user-friendly documentation for non-technical audiences
Analyze stakeholder requirements and perform gap analyses to improve documentation clarity, usability, and cross-functional workflows
Manage document lifecycles, including version control, review cycles, and adherence to Enterprise/GPN risk management standards
Triage customer feedback and partner with Success teams to ensure content accuracy and a user-centric experience

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Manager, Process Manager - Business Cards & Payments

As a Manager of Process Management, you will lead a team of process managers in ...

Location

United States , McLean; Plano; Richmond

Salary:

122100.00 - 153300.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or military experience
At least 4 years of experience in Process Management, Project Management, or Risk Management
At least 1 year of experience in People Management

Job Responsibility

Creating and validating processes
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by a department
Analyzing, identifying, and partnering to remediate risks within assigned process
including upstream and downstream impact identification
Providing subject matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to Senior Leaders
Managing and leading a team of associates

What we offer

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Fulltime

Process & Performance Manager / Project Manager Logistics - Focus SAP WM/EWM

Within Satair, an Airbus company, we target to serve our customers with spare pa...

Location

Germany , Hamburg - Fuhlsbüttel

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Degree in Logistics, Computer Science, Industrial Engineering, Supply Chain Management, Business Administration, or a related field
Several years of professional experience in logistics, specifically within warehousing, shipping, and transport
Deep expertise in SAP WM/EWM, including requirements management, solution design, and testing
Proven track record of successfully introducing a new Warehouse Management System (WMS) to a warehouse environment
Strong skills in process and project management
Fluent in English

Job Responsibility

Develop and drive the journey toward deploying a new SAP EWM solution, acting as the go-to business process professional and project leader
Use deep expertise in standard EWM capabilities and logistics processes to study the current landscape and design a future-proof roadmap
Execute the WMS transformation plan, working hand-in-hand with logistics and IT teams to turn strategy into reality
Collaborate closely with the global logistics and E2E community, providing the guidance and business architecture needed to align international operations
Design and maintain cutting-edge processes, ensuring they are always up-to-date and clearly understood by operations teams
Be a key bridge-builder, working side-by-side with local experts to ensure warehouse solutions deliver maximum impact on the ground

What we offer

Competitive Remuneration
Hybrid Working
Flex-time
Maternity/paternity leave
Job sharing
Personalized development plans
Large portfolio of learning solutions
Lots of internal mobility opportunities
Health insurance
Well-being programs

Fulltime

Business Process Manager - Quality Governance

The Business Process Manager – Quality Governance is responsible for leading the...

Location

United States , Santa Ana

Salary:

97700.00 - 130300.00 USD / Year

First American Financial

Expiration Date

Until further notice

Requirements

Advanced knowledge of quality management systems and operational governance
Strong analytical and root cause analysis skills
Strong stakeholder management and relationship-building capabilities
Excellent executive communication and presentation skills
Ability to influence across operational and executive environments
Customer-service-oriented leadership approach
Experience leading operational improvement initiatives
Proficiency with Microsoft Office Suite and reporting tools
Typically requires 8–12+ years of operational, quality, title, or related business experience

Job Responsibility

Lead and oversee the GO-Title Quality Governance organization
Establish enterprise quality standards and governance practices
Develop operational quality strategies aligned with business goals
Oversee enterprise quality performance and corrective action effectiveness
Monitor operational quality metrics and reporting
Drive enterprise-level continuous improvement initiatives
Ensure effective utilization of the Quality Management System (QMS)
Establish strategic partnerships with stakeholders and operational leadership
Serve as an escalation point for significant quality concerns
Lead executive-level quality reviews and operational alignment discussions

What we offer

medical
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan

Fulltime

New

Service Management Process Manager (with French)

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Master’s degree or equivalent is considered an asset
Minimum 3-5 years of experience in ITIL V3 process design, implementation, and continuous improvement within complex IT environments
ITIL certification (V3 or higher) is strongly preferred
Good understanding of network environments
knowledge of technologies such as Juniper SD-WAN is an advantage
Strong knowledge of one or more IT domains (network, security, infrastructure, or service management)
Proven ability to produce clear, structured, and high-quality documentation
Strong analytical and organizational skills, with the ability to manage multiple processes and priorities effectively
Excellent interpersonal and communication skills, with the ability to work across diverse technical and operational teams
Excellent command of both spoken and written English and French

Job Responsibility

Being part of the team responsible for operating the European Commission’s Network Managed Services under the NMSIII framework contract, covering a large-scale, multi-site, mission-critical infrastructure
Designing, developing, implementing, and continuously improving service management processes aligned with ITIL V3 and/or DevOps best practices across a complex ecosystem, including network, security, telephony, compliance, and supporting infrastructures
Proactively supporting operational teams, including approximately 60 on-site staff across Brussels and Luxembourg, by embedding process excellence into daily activities and ensuring consistent, high-quality service delivery
Reviewing, assessing, and enhancing existing procedures to increase process maturity and operational efficiency
Performing and supporting process audits to ensure compliance with defined standards, KPIs, and contractual obligations
Defining, tracking, and reporting on process performance metrics, identifying gaps, and driving continuous improvement initiatives
Leading and managing the annual service management process workplan, ensuring alignment with organizational goals and contractual requirements
Translating process needs into clear tooling specifications, contributing to automation and reliability improvements across the service landscape
Collaborating with technical and operational stakeholders across domains such as LAN/WAN infrastructure, security layers, data centers, and test/lab environments to ensure processes are practical and effectively implemented

What we offer

New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Early bird or night owl? Our projects have different working hours to suit your needs
Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

Fulltime

New

Global Process Manager

Waymo is an autonomous driving technology company with the mission to be the wor...

Location

United States , Tempe; Los Angeles; San Francisco

Salary:

159000.00 - 202000.00 USD / Year

Waymo

Expiration Date

Until further notice

Requirements

8 years of experience in roles driving process optimization and design, particularly in high complexity businesses like autonomous vehicle logistics or support, transportation, commercial aviation, or logistics
Bachelor's degree
Demonstrate excellent problem-solving, critical thinking, and analytical skills with experience in applying in a complex business
Strong verbal and written communication and interpersonal skills, with the ability to work with and influence cross-functional teams and external partners
Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions
Process mapping tool mastery

Job Responsibility

End to End Process Design: Own the end-to-end support journey processes, from initial contact to resolution, focusing on most impactful workflows
Design, document, and maintain a standardized global library of processes (SOPs), workflows, and policies for all Rider Support channels, in line with the Rider Support vision and strategy
Serve as the subject matter expert on these processes to internal and external audiences
Technical Skills: Process mapping and demonstrated mastery of software like Lucidchart, Visio, Miro, or other process mapping tools
Build and Execute Roadmap: Develop and execute a roadmap for continuous improvement, targeting processes with greatest measured rider impact (touching process/policy, people, and technology)
Collaborate with and gain buy-in from Rider Support Program Lead, Product/Engineering, QA, systems teams, and executive leadership
Continuous improvement: Analyze all inputs to process effectiveness and leverage these inputs to drive continuous positive change: Conduct regular audits and deep-dive analyses, analyze contact rate and changes over time, analyze rider success metrics like customer satisfaction (CSAT) and customer effort score (CES), assess output from retrospective and root cause analyses performed on operations events, and design additional methods for pulling effectiveness data
Use all these inputs and others to consistently improve our processes and policies
Gap Analysis and Auditing: Conduct regular audits and deep-dive analyses to identify process inefficiencies, policy ambiguity, and compliance risks, specifically measuring impact on Customer Effort Score (CES), Customer Satisfaction (CSAT), and operational cost
Change Management: Lead change and governance for all support operation changes, ensuring new processes are vetted, approved by stakeholders (Legal, Safety, Engineering, Training, Product, and more), and flawlessly implemented globally and at scale

What we offer

Discretionary annual bonus program
Equity incentive plan
Medical, dental and vision insurance
Mental wellness support
Gym membership
Special wellness programs
Competitive compensation
Bonus opportunities
Equity
Employees provident fund

Fulltime

Senior Associate, Process Manager - Debt Billing

As the Senior Process Manager for Discover Debit Billing, you will own the strat...

Location

United States , Riverwoods, Illinois

Salary:

88800.00 - 101300.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of experience in Microsoft Office or G Suite
At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Job Responsibility

Own the strategic governance, execution, and final validation of end-to-end billing, interchange, and settlement processes for the Discover Debit network
Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives
review data for trends and gaps in the process that may require additional review
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes
escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests
may challenge forum decisions if project outcome impacts department processes
May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
Coach and train junior PM levels on processes, performance targets and goals

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

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Process Manager

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Process Manager

Process Manager

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Business Process Manager - Quality Governance

Service Management Process Manager (with French)

Global Process Manager

Senior Associate, Process Manager - Debt Billing

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