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Vodafone Logo Vodafone · IT - Administration

Process Management Senior Specialist

Türkiye, İstanbul · Job Posted January 22, 2026
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Job Description

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility

  • Support process mapping, analysis and documentation efforts
  • Assist in identifying areas of improvement and propose actionable solutions
  • Ensure process follow up and maintain compliance across teams
  • Track and report on process metrics and performance indicators
  • Work with stakeholders to gather requirements and implement process enhancements
  • As-is state assessment- working with business units to have deep understanding of as-is state of the process
  • Focusing on pain points within the process to identify opportunity areas including potential benefits covering all possible benefit types
  • Supporting business and implementation teams throughout the implementation journey and change management process
  • Documenting newly designed journeys
  • Conducting business meetings and workshops within each stage of the projects of Vodafone Turkey
  • Building appropriate and applicable to-be process design in an alignment with business teams and regarding stakeholders
  • Conducting business meetings and workshops within each stage of the projects
  • Anticipate basic principals of each and every business department and their KPIs to localize process best practices aligned with Vodafone way of working

Requirements

  • Bachelor’s degree in a relevant field
  • 2-5 years of experience in process management, or related areas,digital/process transformation projects in corporate work environment
  • Familiarity with process improvement tools and frameworks
  • Strong attention to detail and ability to manage multiple priorities
  • Good communication and teamwork skills
  • Having a deep understanding of how to break the processes into small pieces and shape the best one by forming a great business case
  • Having a strong appetite for understanding different workflows and processes within different channels
  • Great communication and presentation skills including attractive presentation preparations
  • Fluent English both in writing and speaking to sustain periodical update meetings with Vodafone Group
  • Experience in process designing and data analysis

What we offer

  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services
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