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Vodafone Logo Vodafone · Human Resources

Process Management Manager

Türkiye, İstanbul · Job Posted January 23, 2026
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Job Description

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility

  • Design, map, and optimize business processes in line with strategic objectives
  • Lead process improvement initiatives using methodologies such as Lean, Six Sigma, and Agile etc
  • Act as a process owner and ensure adherence to governance frameworks
  • Collaborate with cross-functional teams to identify bottlenecks and drive solutions
  • Monitor KPIs to measure process performance and ensure continuous improvement
  • Provide guidance and mentoring to junior team members

Requirements

  • Bachelor’s degree in a relevant field
  • 8+ years of experience in process management, process design, or operational excellence
  • Strong knowledge of process improvement methodologies and tools (Lean, Six Sigma)
  • Excellent analytical, problem-solving, stakeholder management and teamwork skills
  • Familiarity with process improvement tools (Signavio etc) and frameworks
  • Strong attention to detail and ability to manage multiple priorities
  • Having a strong appetite for understanding different workflows and processes within different channels
  • Great communication and presentation skills including attractive presentation preparations
  • Fluent English both in writing and speaking to sustain periodical update meetings with Vodafone Group

What we offer

  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services
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