Process Management and Development Analyst

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. A Process Management and Development Analyst is responsible for assisting leadership in designing, delivering, and continuously improving business processes and standard operating procedures (SOPs) for the North American Customer Operations organization. This role ensures process consistency, compliance, and operational efficiency across the organization by maintaining documentation, and partnering with cross‑functional teams. This role also supports onboarding, and process training. A Process Management and Development Analyst serves as a subject-matter expert, trusted partner to leadership, and a driver of operational excellence through effective learning solutions.