Process Lead, Citi

Citi

Location:
Costa Rica, Heredia

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Global Mobility Lead is a strategic professional who contributes to directional strategy by considering their application in own job and the business. This role is responsible for process optimization, procedural enhancements, and innovative solutions to elevate the Mobility experience throughout the lifecycle of an employee move. The Process Lead works closely with Mobility Business Partners and Specialists to ensure consistent processes across Mobility. Other tasks include vendor management, policy counseling, housing allowance reviews, and risk assessment.

Job Responsibility:

Serves as liaison to and manages vendors (real estate, mobility administration, visa/immigration), the COE (Center of Excellence) country, and invoice payments and account related matters
Works with internal tax team in posting expatriate taxes
Coordinates with Global Mobility Unit in New York in posting expatriate expenses
Manages users and waiting lists of club and school debentures
Works with real estate vendors in managing leases signing, renewal and storage
Provides end-to-end mobility administration support to expatriates and eligible employees/transfers
Works with and provides guidance to mobility coordinators within and outside of the region
Delivers quality services to country and/or regional-based expatriates/mobile assignees
Counsels on mobility policies, conducts incoming and exit briefings with expatriates
Is a liaison with vendors by reviewing and auditing vendor billings
Liaises with Finance, Reconcilement Team, and Accounts Payables on accounting/payment/account proofing matters
Works with real estate service providers on rental and utilities expenses reporting, tenancy schedule maintenance
Reviews periodic housing allowance adjustments
Leads global mobility meetings, consisting of Mobility Business Advisors, Partners and Specialists, to share relevant Mobility updates and facilitate vendor training sessions
Participates in key stakeholder (process owners, HR teams, systems support and technology teams) meetings to assess scope of strategic needs, educate stakeholders on strategy, and make recommendations for achieving desired impact
Partners closely with HR teams to monitor the performance of multiple initiatives, projects, and programs as they relate to Workday and emerging HR tools
Manage deliverables against Citi’s internal vendor management program
Assesses risk when business decisions are made, demonstrating particular interest to compliance with laws, rules, and regulations

Requirements:

Excellent communication skills
Attention to details
Global mind-set and experience in working in multi-national companies
Ready for changes and challenges
6-10 years of experience
Advanced English level
Strong analytical skills
Strategic planning and decision-making abilities for long term goals
Experience with process improvement
Design change management approach
Experience leading cross-functional teams and delivering results
Excellent oral and written communication, presentation, and influence skills
Exceptional interpersonal skills with the ability to build trusted relationships
Strong knowledge of Workday HCM and ServiceNow
Advanced MS Office applications (Excel, Word, PowerPoint)
Six Sigma certification a plus

Nice to have:

Working knowledge of the Mobility function
Six Sigma certification

What we offer:

Best-in-class benefits
Quality services
Equal opportunity employer

Additional Information:

Job Posted:
May 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Process Lead