Process Lead

• Analyse current (“as‑is”) processes using data analysis, stakeholder interviews, and workflow reviews
• Document end‑to‑end processes using agreed standards and tools, including process maps, procedures, and controls
• Maintain accurate and version‑controlled process documentation within central repositories
• Identify inefficiencies, risks, and root causes across processes
• Design future‑state (“to‑be”) processes aligned to business goals, customer experience, and regulatory requirements
• Support prioritisation of improvement initiatives based on value, effort, and impact
• Work with process owners, subject matter experts, and delivery teams to validate findings and proposed changes
• Support governance and approval of process changes, ensuring cross‑team alignment
• Act as a bridge between business, technology, and change functions
• Support implementation of approved process improvements and operational handover
• Ensure updated processes are communicated clearly and adopted effectively
• Contribute to training materials and transition activities where required
• Define and track process KPIs and controls to measure effectiveness
• Monitor performance and highlight risks, issues, or deviations
• Support audits and continuous improvement initiatives
• Jira BAU administration and support, including user access management and data quality checks
• Manual Jira updates and reporting preparation, including data extraction, roll‑ups, and validation
• Communication with epic owners for data collection, follow‑ups, and response tracking
• Documentation management and Confluence maintenance

• Experienced in business or process analysis with a strong understanding of end‑to‑end workflows
• Confident in mapping and documenting processes using recognised standards
• Experienced in SAP Signavio and Confluence
• Familiar with process improvement methodologies such as Lean, Six Sigma, ITIL, or similar
• Able to analyse data and translate insights into practical, implementable improvements
• Comfortable working with process repositories and documentation standards
• Structured, analytical, and detail‑focused, with a strong end‑to‑end perspective
• Skilled in stakeholder engagement, communication, and facilitation
• Comfortable working in a matrix and cross‑functional environment
• Proactive, improvement‑focused, and able to challenge existing ways of working constructively
• Adaptable and resilient when working through change and ambiguity
• Bachelor’s degree or equivalent practical experience in business, operations, engineering, or a related field
• Typically 5+ years’ experience in a process analysis, business analysis, or operational improvement role

Process or continuous improvement certification is an advantage but not essential

• Opportunity to influence and improve end‑to‑end processes with measurable business impact
• Exposure to complex, cross‑functional transformation initiatives within a global organisation
• Collaboration with diverse stakeholders across business, technology, and change functions
• A supportive environment that values continuous improvement, learning, and inclusive ways of working
• Advanced process analysis and optimisation techniques in a global operating model
• Practical application of process governance, controls, and performance management
• Enhanced stakeholder facilitation and change support capabilities
• Deeper hands‑on experience with SAP Signavio, Jira, and Confluence in an enterprise context