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Process Improvement Sr. Specialist

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Vodafone

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Location:
Egypt , Giza

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility:

  • Lead workstreams within process optimization projects: deliver assigned scope from discovery to implementation, ensuring alignment to priorities and measurable outcomes (supports execution of major optimization initiatives
  • Run process diagnostics: capture VOC/pain points, map As-Is/To-Be, identify waste and bottlenecks, and recommend improvements
  • Perform RCA and propose solutions: conduct 5-Why/Fishbone/Pareto and validate root causes using data/logs and operational evidence.
  • Analytics & KPI management: build KPI baselines, benchmarking views, and tracking to monitor performance and confirm benefits
  • Standardization and document: draft SOPs, controls, checklists, and process documentation
  • maintain version control and ensure repeatability
  • Stakeholder engagement & workshops: facilitate process mapping/RCA/prioritization workshops and drive action closure across teams (supports cross-functional collaboration and influence
  • Business case support: quantify benefits (time, cost, risk reduction, CX), support business case inputs and benefit tracking
  • Change enablement support: prepare communication/training drafts and operational readiness packs for new processes

Requirements:

  • Process mapping & redesign: E2E thinking, handoffs, controls
  • Structured problem solving: CA, hypothesis testing, simplification of ambiguity)
  • Analytical capability: trend analysis, KPI design, insights)
  • Stakeholder management & facilitation: workshops, alignment, influence without authority
  • Documentation & communication: SOPs, presentations, executive-ready updates
  • +3 years’ experience in process improvement / transformation / management consulting
  • Strong communication and collaboration skills
  • able to engage cross-functionally
  • Lean Six Sigma Green Belt
  • Tools: Excel/PowerPoint
  • process mapping
  • reporting (Power BI is a plus)

Additional Information:

Job Posted:
March 01, 2026

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