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Process Improvement Specialist

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Eutopia

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Process Improvement Specialist will drive operational excellence by analysing and redesigning legal and business workflows, improving efficiency, and enabling technology-led change across the organisation. The role acts as a bridge between end users and technical teams, combining business analysis, process optimisation, stakeholder engagement, and change management to deliver measurable improvements in turnaround time, quality, and client outcomes.

Job Responsibility:

  • Map, analyse and redesign current workflows to improve efficiency and effectiveness
  • Use methodologies such as Lean Six Sigma and DMAIC
  • Define KPIs and benefits tracking to measure improvement outcomes
  • Support deployment and adoption of legal technology, automation and AI tools
  • Develop training materials, user guides and provide coaching to end users
  • Facilitate workshops, stakeholder sessions and feedback loops
  • Support cross-functional transformation and continuous improvement initiatives
  • Conduct post-implementation reviews and track ROI and impact
  • Maintain process documentation and support resolution of user issues and enhancements

Requirements:

  • Process Improvement Specialist experience
  • Business analysis
  • Process optimisation
  • Stakeholder engagement
  • Change management
  • Lean Six Sigma
  • DMAIC
  • KPI definition
  • Benefits tracking
  • Legal technology deployment
  • Automation
  • AI-enabled tools
  • Training material development
  • Workshop facilitation
  • Cross-functional transformation
  • Continuous improvement
  • Post-implementation reviews
  • ROI tracking
  • Process documentation

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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