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Process Improvement Manager

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Robert Half

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Location:
United States , New York

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Process Improvement Manager to support process improvement initiatives within its Continuous Improvement Client Performance function. This newly created role focuses on reducing risk, improving operational efficiency, and driving consistent, high-quality outcomes across project management and operational processes.

Job Responsibility:

  • Research, analyze, and gain a deep understanding of current-state processes
  • formally document workflows and maintain a roadmap for future process improvement initiatives
  • Manage and prioritize a pipeline of process improvement projects, including creation and maintenance of: Project plans, Business cases, Cost-benefit trackers, Training and communication plans
  • Develop and implement complex process efficiencies that improve operational effectiveness, quality, and consistency
  • Facilitate change management activities, including assessing impacts to project scope, priorities, and resource allocation
  • Report project performance, milestones, risks, and status updates to management, senior leadership, and key stakeholders
  • Identify systems, tools, or equipment that can be modified or leveraged to improve efficiency and product quality
  • Manage compliance governance programs and ensure adherence to the Master Service Agreement (MSA)
  • Troubleshoot and resolve day-to-day and moderately complex operational or process-related issues
  • Lead by example and model behaviors aligned with company values, influencing cross-functional partners to reach shared objectives

Requirements:

  • Bachelor’s degree preferred, with 3+ years of experience in process improvement, project management, or related disciplines
  • In lieu of a degree, a combination of relevant education and experience will be considered
  • Proven experience within the AEC industry (Engineering, Construction Management, or similar) highly preferred
  • Strong project management background with hands-on process improvement experience
  • Corporate interior renovation experience preferred
  • Experience supporting financial services clients is a plus
  • Prior experience in a corporate real estate environment preferred
  • Demonstrated experience in analysis, gap identification, and resolution
  • Strong communication skills with the ability to convey sensitive, complex, or difficult information effectively
  • Proven leadership skills with the ability to motivate teams and positively impact quality, efficiency, and effectiveness
  • Advanced proficiency in Microsoft Office Suite and Visio required
  • Exceptional organizational skills and a highly inquisitive, detail-oriented mindset

Nice to have:

  • Corporate interior renovation experience
  • Experience supporting financial services clients
  • Prior experience in a corporate real estate environment
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 05, 2026

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