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Process Improvement, Knowledge, & Enterprise Risk Management Task Lead

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Location:
United States , Washington, DC

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Implement and execute a process improvement program that continuously identifies and analyzes processes and develops recommendations for improvements, provides Knowledge Management support, ensures standardization in data gathering, storage, content management, knowledge sharing, and information continuity, and utilize the Enterprise Risk Management program to identify project, program, and enterprise level risks and issues that impacts the ability to meet mission needs and strategic goals. Provide Information Technology Governance Support to the Department of State (DOS), Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CST).

Job Responsibility:

  • Continuously monitor SDLC related processes and provide CST insight into any areas that may require special attention
  • Make recommendations for process improvements and develop target-state process designs, develop implementation plans/roadmaps, and continually revise and report on process efficiencies and redundancies
  • Develop and deliver updated process, policy and procedures documents
  • Support CST’s Annual Statement of Assurance process documentation requirements
  • Conduct and document process evaluations against established performance metrics, recommend corrective actions, and conduct lessons-learned sessions
  • Support the Government in monitoring project teams for adherence to policies and procedures
  • Perform all other Process Improvement activities as directed by the COR/GTM
  • Review CST’s current Knowledge Management processes and Systems, including SharePoint, as well as review existing knowledge management documentation with the view to making improvements
  • Provide support for SharePoint as a Knowledge Management tool. This shall include maintenance of SharePoint sites and repository/document management activities
  • Recommend improvements to CST’s Knowledge Management systems and develop and maintain related Knowledge Management Policies and Procedures documents
  • Develop and administer automated workflows and manage related repositories
  • Facilitate lessons learned sessions and document lessons learned for distribution and storage and identify recommendations for further process improvement based on lessons learned
  • Perform other Knowledge Management activities as directed by the COR/GTM
  • Provide the necessary expertise to effectively support the Enterprise Risk Management GTM to ensure risks and issues are proactively identified, tracked, and mitigated
  • Perform implementation of a Risk Management Framework, Risk Identification, Assessment, Monitoring and Mitigation, Risk Reporting and Dashboards, Risk adjudication, weighting, and escalation, Root Cause Analyses, and Mitigation tracking
  • Develop a Risk Management Plan which shall identify, evaluate, and categorize enterprise-level as well as critical project-related risks, and recommend and support a mitigation strategy
  • Monitor risks, take mitigation actions, and update the Risk Management plan as needed
  • Support Capital Planning and Investment Control OMB risk reporting
  • Routinely review risks and escalate as needed to GTM
  • Assist in developing executive Enterprise Risk presentations as part of the escalation of risks to senior management
  • Develop and execute Risk Management Training as needed
  • Support for CST’s Statement of Assurance submission process– coordinating with CA/C on Annual Risk Assessments, High-Risk process identification and documentation, identification and documentation of process risks and existing and new controls, and testing of the controls to determine if they operate effectively

Requirements:

  • A current, active SECRET Clearance
  • A bachelor's degree in computer science or a related field
  • 5+ years of total work experience in IT governance, risk management, audit, compliance, business continuity plan management, or other related information security domains
  • 3+ years managing cross-functional teams and influencing senior-level management and stakeholders
  • Previous experience obtaining and maintaining compliance certifications/attestations for at least one of the following: PCI-DSS, Sarbanes-Oxley (SOX), or SOC 2 compliance
  • Strong understanding of PCI-DSS, NIST CSF, and COBIT frameworks
  • Advanced comprehension of security and risk best practices and industry standards from a business, technical, and operational perspective
  • Proven experience leading and developing staff members
  • Ability to maintain the highest level of confidentiality
  • Excellent organizational skills with a proven ability to manage multiple projects simultaneously

Nice to have:

  • Information Technology Infrastructure Library (ITIL) Foundation certification with a firm understanding of IT Service Management (ITSM) frameworks
  • Strong SharePoint and Knowledge Management experience
What we offer:
  • health, dental, and vision coverage
  • a retirement plan
  • a profit-sharing/bonus plan
  • Paid Time Off
  • holidays
  • sick days
  • a fun, creative work environment

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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