Job Description
At Betfred, we’re proud of where we’ve come from – a strong retail heritage, an expanding digital footprint, and a reputation built on resilience, independence, and a genuine connection to our customers. As we continue to evolve, we’re focused on making every part of our operation smarter, faster, and more effective — ensuring excellence is at the heart of everything we do. That’s where you come in. We’re looking for a Process Excellence Specialist to help drive meaningful change across our business operations. Reporting to the Continuous Improvement and Process Excellence Manager, you’ll play a key role in analysing, optimising, and improving the processes that power our customer experience. Your role in our journey The Process Excellence Specialist plays a key role in supporting the design, delivery, and embedding of continuous improvement initiatives that enhance customer experience, reduce complexity, and drive operational efficiency. Working as part of the Operational Excellence function, you’ll help turn insight into action — analysing data, mapping workflows, identifying opportunities for improvement, and supporting the implementation of change. Collaborating with teams across Retail Operations, Technology, Compliance, and Customer Experience, you’ll help make processes simpler, smarter, and more effective. Your work will directly support the organisation’s mission: making it easier for colleagues to do brilliant work and for customers to have exceptional experiences.
