Process Excellence Specialist

• Deliver, support, and educate the GBS towers in driving process excellence programmes
• Organize and conduct Process Transformation Workshops
• Gather data necessary for events and ensure data is getting captured in a structured way in our data repository
• Lead task mining projects – map process, ensure onboarding happens, support whitelisting, teachings, generate insights and share with operations’ leadership
• Leverage new data gathering method of task/process mining
• Coach process leads in the delivery of process improvement actions identified
• Coach the operational teams in delivery of projects to achieve business outcomes
• If required teach process improvement methodologies such as Lean
• Help operational team solve issues using a structured approach
• Help operational teams identify process improvements (automations, standardisation, reorg, waste removal etc)
• Participates in process improvement projects, bringing together cross-functional teams capitalising on opportunities and achieving targeted performance improvements
• Mentors other Process Design & Improvement professionals, helping to improve the team's abilities by acting as a technical resource
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in Process Design & Improvement
• Implements road mapping and roll-out planning with project teams to create an implementation approaches and support roll-out and secures buy-in from stakeholders at all levels of the group
• Ensures the identification and assessment of new process improvement and transformation opportunities, partnering with process owners and stakeholders to scope opportunities, define problem statements and objectives, and structure projects and teams
• Participates in projects through planning, execution, engagement, documentation, and monitoring of project/programme work
• Monitors robust process governance, coordinating cross-functional stakeholders responsible for making decisions about the BT Group's global processes and supporting process transformation
• Executes testing of processes against agreed specifications, corporate standards, architecture and methods, and makes recommendations for process/procedural improvement
• Identifies and manages risk through regular assessment and diligent execution of controls and mitigations, proactively raising any concerns

• Proficient in process transformation capabilities including Lean, Six Sigma etc.
• Good in relationship management
• Good meeting facilitation skills, Change Management
• Coaching workplace leaders in breakthrough improvements
• Coaching workplace leaders and stakeholders to improve every day
• Demonstrable communication and interpersonal skills
• Ability to deliver to tight timescales and to quickly identify innovative, pragmatic cost-effective solutions
• Must have presentation skills with the ability to communicate effectively
• Good commercial/project management acumen
• Connected leader behaviours
• Relevant experience in process transformation, programme management
• Experience in stakeholder management, change management & facilitation
• Experience in managing Process Improvements, Automation & Digital Transformation
• Process excellence, design thinking concepts and finance transformation experience (2+ years)
• Experience in application implementation project management is a plus
• Organisational Design
• Business Strategy
• Business Analysis
• Data Analysis
• Communication
• Process Design
• Stakeholder Management
• Business Process Improvement
• Design Thinking
• Project/Programme Management
• Process Architecture
• Decision Making
• Growth Mindset
• Inclusive Leadership

Experience in application implementation project management is a plus