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Process Engineer

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PointClickCare

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Location:
Canada , Mississauga

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

79000.00 - 88000.00 CAD / Year
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Job Description:

As a Process Engineer, you will be a borderless change agent and champion of good engineering culture and excellent. You will help engineering teams build, operate, and scale reliable cloudbased systems across PointClickCare’s SaaS platform. You will bring strong technical judgment, operational excellence, and a systems thinking mindset to prevent incidents, lead incident response, and drive production readiness across our services.

Job Responsibility:

  • Act as Incident Commander during events impacting SaaS availability, ensuring a scientific approach to troubleshooting and resolution, as well as clear stakeholder communications
  • Be a champion for post-mortem culture by leading blameless incident retrospectives, identifying systemic root causes and improvement opportunities
  • Facilitate our change enablement practice, partnering with engineering teams to optimize velocity and production risk when composing infrastructure and software change planning
  • Identify and execute on opportunities to reduce operational toil, automate manual processes, or make our processes leaner while empowering teams and reducing cross-team dependencies
  • Lead Chaos Engineering activities to promote incident preparedness among engineering teams

Requirements:

  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience
  • Familiarity with cloud infrastructure and CI/CD pipelines (Azure, networking, Kubernetes, SQL, etc.)
  • Experience with multiple programming and scripting languages such as Bash, Java, T-SQL, Terraform/Helm, Python, and TypeScript
  • Knowledge of monitoring and observability tools and the ability to interpret data and logically hypothesize probable failure modes (AppDynamics, Prometheus, ELK, etc.)
  • Strong analytical skills in root cause analysis, debugging, and technical/system-level problem solving
  • Experience facilitating or leading technical teams
  • Ability to articulate complex technical concepts clearly to diverse audiences, both verbally and in written formats
  • Ability to effectively interface with AI, use context, and perform prompt engineering to support day to day work
  • Familiarity with Agile, DevOps, SRE, ITIL, platform engineering, or Scrum practices
  • Ability to build and present insightful data visualizations using any BI tool or language
What we offer:
  • Benefits starting from Day 1
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition
  • +5% bonus

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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