Process Engineer

• Process Analysis and Improvement: Conduct analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement
• Project Management Support: Support project lifecycle activities, assisting with scope definition, execution, monitoring, and delivery of process improvement and technology initiatives
• AI Adoption and Integration: Act as a liaison, assisting the operation and BOSS Transformation team in identifying, evaluating, and supporting the integration of AI tools and platforms to enhance productivity and decision-making
• Stakeholder Communication: Communicate effectively with stakeholders, assisting in providing clear and regular updates on project progress, risks, and results
• Documentation and Training: Create and maintain comprehensive documentation and training materials for new processes and tools to ensure successful adoption and sustainability
• Contribute to a culture of continuous improvement, participating in team initiatives to enhance quality, productivity, and efficiency while increasing customer satisfaction
• Assist in aligning projects with benefit tracking processes to ensure accuracy and linkage to project scope and financial objectives
• Support efforts to ensure team awareness of efficiency initiatives, and proper measurement, validation, and justification of realized savings
• Develop and maintain SharePoint webparts, workflows, and scripts
• Support the design and maintenance of SQL databases for process solutions
• Develop Appian and Xceptor workflows
• Contribute to the design and creation of information management, analytics, and workflow digital tools, supporting their implementation within designated areas
• Analyze and interpret data from metrics/reports, identifying trends and providing insights to support decision-making
• Utilize systems capabilities to create clear visual representations of metrics, assisting in the interpretation of insights for stakeholders
• Actively contribute to developing and implementing solutions for continuous improvement
• Support risk assessment activities for business decisions, ensuring compliance with relevant policies and regulations, and contributing to the identification and reporting of control issues with transparency

• Advanced SharePoint 2019/SharePoint Online
• Experience with Jquery, CSS, and JavaScript
• Experience with SQL and Angular Preferred
• 3-5 years of experience with development/coding tools
• Proficient in English
• Effective communication skills
• Solid organizational skills and ability to manage multiple tasks and priorities effectively
• Self-starter who has a demonstrated ability to work successfully in a team environment
• Experience working within a global and virtual team
• Strong verbal and written communication skills, with ability to escalate issues appropriately
• Good interpersonal, problem-solving, teamwork, and analytical skills
• Comfortable working in an ambiguous environment with minimal or offsite supervision
• Ability to prioritize in a high-pressure environment and work under tight deadlines
• Highly collaborative, team-oriented, and a strong consensus builder
• Ability to contribute to and support small initiatives, collaborating effectively with diverse teams
• Self-motivated and well organized
• ability to handle multiple tasks and prioritize
• Strong presentation skills
• Strong analytical skills, including proficiency in Excel
• Self-starter with attention to detail and commitment to quality deliverables
• Knowledge of the financial services industry
• Bachelor's/University degree or equivalent experience

Experience with SQL and Angular