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Process & Digital Practice Lead

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Vodafone

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Process & Digital Practice Lead to play a pivotal leadership role within VOIS Business Operations and Transformation, as part of the Business Excellence team. This role is accountable for shaping and leading a high-performing practice of process engineers and digital consultants, delivering complex transformation programmes, continuous improvement initiatives, and customer-driven engagements. The individual will set the technical delivery culture, embed industry-leading ways of working, and ensure all engagements deliver measurable business outcomes across cost, quality, and experience.

Job Responsibility:

  • Lead, coach, and develop a high-performing team of process engineers and digital consultants, fostering a culture of trust, continuous improvement, and professional growth
  • Establish and maintain robust, well-documented, and effective ways of working to ensure consistent, high-quality technical delivery across all engagements
  • Drive industry-leading process engineering and digital consulting practices, embedding methodologies such as Lean, Six Sigma, Agile, and digital frameworks at scale
  • Ensure all programmes and projects are delivered efficiently, on time, within budget, and aligned to agreed quality standards and business objectives
  • Implement quality control and performance management processes, with clear KPIs covering project outcomes, milestone delivery, productivity, and billable utilisation
  • Partner closely with cross-functional stakeholders to ensure seamless delivery and strong customer and employee experience across all portfolios
  • Take accountability for outcomes, ensuring demonstrable improvements in efficiency, quality, cost optimisation, and overall business performance

Requirements:

  • An experienced leader with a strong track record of delivering highly complex technical and business change programmes
  • Comfortable operating in senior, matrixed environments, influencing and engaging cross-functional leaders to shape and deliver large-scale change
  • A clear and inclusive communicator, able to translate complex transformation initiatives for diverse audiences, from end users to senior stakeholders
  • Skilled in industry-standard programme and portfolio management approaches, combined with agile delivery methodologies
  • Degree educated or equivalent, with an MBA preferred
What we offer:
  • The opportunity to shape and lead an industry-leading transformation capability within a global organisation
  • Exposure to large-scale, high-impact transformation programmes across multiple geographies and functions
  • A leadership role with the ability to influence strategic direction, ways of working, and delivery standards
  • A collaborative environment that values continuous improvement, learning, and professional growth

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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