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Hej Process Development Leader! Ready to help shape the future with smart, innovative solutions? At IKEA, you can feel at home while making a difference for millions. We’re a place where everyone is welcome, encouraged to explore new tech, try new things and grow from mistakes. As our Process Development Leader, you’ll have the chance to stretch your skills, experiment and work in new ways. We are on a journey to transform the Technology and Platform organisation to build a modern and scalable technology foundation for Inter IKEA. To make this shift possible, we need an organisation that is fully aligned with our Operating Model: one that works with a strong product‑ and platform‑ setup and mindset and is ready to take full accountability from strategy to delivery. About the role We’re looking for a Process Development Leader who wants to solve meaningful, real‑world challenges that help make life at home better for the many. Join us on our journey as we strengthen and evolve our technology platforms and digital services to enable safe, reliable, and sustainable experiences across IKEA. As a Process Development Leader, you’ll take the lead in shaping and improving the end-to-end processes that keep our business moving, from the big picture to the everyday details that help us work smarter. In this role, you’ll work closely with colleagues across functions to co-develop and operate our IKEA Business Process Management Framework. Your passionate work creates the conditions for efficient, consistent and effective ways of working, supporting us on our path toward operational excellence. You’ll bring people together, connect the dots between processes and help ensure we’re always moving in one clear direction. Sometimes that means leading cross-functional initiatives, facilitating analysis and removing waste. Alternatively, you could be helping teams understand how processes work and where to improve them. It’s all about building a more aligned, more efficient and more future ready IKEA.
Job Responsibility:
Shape and improve the end-to-end processes that keep our business moving
Co-develop and operate the IKEA Business Process Management Framework
Bring people together, connect the dots between processes
Lead cross-functional initiatives, facilitate analysis and remove waste
Help teams understand how processes work and where to improve them
Requirements:
Experience with business process management, process modelling and process development
Familiar with data driven process mining
Solid knowledge in DevOps, IT operations and ITIL framework at scale
Understanding of modern platform/product management practices
Ability to translate strategies and business needs into clear development plans
Proficiency in performing business analysis, scenario planning, and drawing clear conclusions
Awareness of cost and value drivers
Experience with enterprise wide FinOps and digital cost management
Understanding of the IKEA value chain, ways of working and business model
Knowledge of change management
Ability to work with strategic vendor partnerships
Awareness of modern hybrid and multi-cloud architecture
Experience leading complex development projects with multiple stakeholders
Strong listener
Takes clear accountability
Communicates with calm clarity
Brings a clear vision
Shows empowering leadership
Pragmatic, hands on and able to simplify complexity
Curious about new technology and trends
Comfortable defining what is needed even when not all prerequisites are in place
Courageous in driving transformation
Collaborative with a strong 'better together' mindset
Positive, self-driven and persistent when facing challenges